Homeless Prevention Co-Ordinator
Greater London | Permanent, Temporary | www.cv-library.co.uk |
Housing Assessment Officer
Location: Ealing EC2M
Pay: £13.79 per hour
Hybrid - 3 days office/2 days home
OVERVIEW
Participating in a payment-by-results initiative that centres on achieving specified outcomes for a caseload of service users who are homeless or at risk of homelessness. This involves formulating and executing Personal Housing Plans to secure and sustain accommodation.
KEY RESPONSIBILITIES
• You will work in a busy team coordinating a frontline service for those who are homeless or threatened with homelessness.
• You will utilise your specialist knowledge and understanding of housing and homelessness legislation, in relation to private rented housing, the Homelessness Reduction Act and homelessness eviction and tenants’ right to prevent or relieve homelessness and sustain tenancy.
• You are required to be target led whilst coordinating and negotiating with local lettings agents, private landlords, family/friends and other agencies, both statutory and non- statutory to find the best solutions to clients housing needs.
• To deliver against all sets of individual financial outcome targets and service standards on a weekly basis.
• To manage own caseload effectively and drive engagement with clients in line with service standards and Values.
• To undertake comprehensive assessments and ongoing reviews of client’s needs, options and opportunities by creating focused and co-produced Personal Housing Plans and agreeing actions to improve their housing options. Including the wider support planning, linking with education, employment, health and other support providers and agencies.
• To actively work with clients to prevent their homelessness by assisting them to retain their existing accommodation or secure alternative housing when all other housing options or solutions are exhausted.
• To advise clients on their housing options with regards to private rented, house shares, supported accommodation or access to social housing.
• To develop and maintain effective working partnerships and arrangements with all statutory, voluntary and commercial organisations to include contributing to active partnership working with voluntary sector and other local partners to address the support, education, employment and training needs of customers.
• To ensure all necessary steps and actions are followed up in a timely manner to minimise the risk of and prevent homelessness where possible and practicable and to seek to encourage, empower and support service users to resolve their own housing issues.
• To keep accurate and up to date records of all telephone calls and correspondence.
• To provide advice to clients to ensure that they have the best possible opportunities to retain their current accommodation or sustain their new accommodation.
• To attend property viewings with individuals and manage expectations.
• To ensure that potential safeguarding issues are identified, and the appropriate corporate actions are taken.
• To participate in the core work of the service, providing support to colleagues, carrying out tasks allocated by the Team & Service Manager and using initiative to identify and deal with additional tasks as they arise.
• Provide Tenancy Sustainment Support to ensure that service users can access longer term support where required and maintain a tenancy.
PERSON SPECIFICATION
Can demonstrate knowledge and experience or relevant qualifications of working with housing and homelessness legislation, in relation to private rented housing, the Homelessness Reduction Act and homelessness evection and tenants’ right.
Can demonstrate knowledge and experience of working with welfare benefits legislation (including welfare reform) and (Health and Safety)
Can demonstrate knowledge and experience of working with the causes of homelessness and the ability to create interventions with service users to address these.
You are Solution focused and pro-active in achieving high quality client work and results in a fast paced and outcome focused environment.
You have previously worked in a target led environment.
You thrive in negotiating and accomplishing daily outcomes.
You have strong work ethics with excellent customer service focus.
Ability to positively manage a busy client caseload and own workload in line with service standards and values, working towards client progression and meeting service targets and deadlines, reviewing work and priorities.
The ability to use computer systems, including databases as part of your day-to-day work
Strong communication skills and ability to record good quality data, case notes, plans and outcomes accurately and timely.
Excellent at building relationships with team members and the public
Socially conscious and want to make a difference.
Good at building relationships with team members and the public
Flexible and adaptable team player with a can-do attitude
Able to undertake a variety of activities with a substantial degree of personal responsibility and autonomy.
Please apply with your CV via the apply button
Location: Ealing EC2M
Pay: £13.79 per hour
Hybrid - 3 days office/2 days home
OVERVIEW
Participating in a payment-by-results initiative that centres on achieving specified outcomes for a caseload of service users who are homeless or at risk of homelessness. This involves formulating and executing Personal Housing Plans to secure and sustain accommodation.
KEY RESPONSIBILITIES
• You will work in a busy team coordinating a frontline service for those who are homeless or threatened with homelessness.
• You will utilise your specialist knowledge and understanding of housing and homelessness legislation, in relation to private rented housing, the Homelessness Reduction Act and homelessness eviction and tenants’ right to prevent or relieve homelessness and sustain tenancy.
• You are required to be target led whilst coordinating and negotiating with local lettings agents, private landlords, family/friends and other agencies, both statutory and non- statutory to find the best solutions to clients housing needs.
• To deliver against all sets of individual financial outcome targets and service standards on a weekly basis.
• To manage own caseload effectively and drive engagement with clients in line with service standards and Values.
• To undertake comprehensive assessments and ongoing reviews of client’s needs, options and opportunities by creating focused and co-produced Personal Housing Plans and agreeing actions to improve their housing options. Including the wider support planning, linking with education, employment, health and other support providers and agencies.
• To actively work with clients to prevent their homelessness by assisting them to retain their existing accommodation or secure alternative housing when all other housing options or solutions are exhausted.
• To advise clients on their housing options with regards to private rented, house shares, supported accommodation or access to social housing.
• To develop and maintain effective working partnerships and arrangements with all statutory, voluntary and commercial organisations to include contributing to active partnership working with voluntary sector and other local partners to address the support, education, employment and training needs of customers.
• To ensure all necessary steps and actions are followed up in a timely manner to minimise the risk of and prevent homelessness where possible and practicable and to seek to encourage, empower and support service users to resolve their own housing issues.
• To keep accurate and up to date records of all telephone calls and correspondence.
• To provide advice to clients to ensure that they have the best possible opportunities to retain their current accommodation or sustain their new accommodation.
• To attend property viewings with individuals and manage expectations.
• To ensure that potential safeguarding issues are identified, and the appropriate corporate actions are taken.
• To participate in the core work of the service, providing support to colleagues, carrying out tasks allocated by the Team & Service Manager and using initiative to identify and deal with additional tasks as they arise.
• Provide Tenancy Sustainment Support to ensure that service users can access longer term support where required and maintain a tenancy.
PERSON SPECIFICATION
Can demonstrate knowledge and experience or relevant qualifications of working with housing and homelessness legislation, in relation to private rented housing, the Homelessness Reduction Act and homelessness evection and tenants’ right.
Can demonstrate knowledge and experience of working with welfare benefits legislation (including welfare reform) and (Health and Safety)
Can demonstrate knowledge and experience of working with the causes of homelessness and the ability to create interventions with service users to address these.
You are Solution focused and pro-active in achieving high quality client work and results in a fast paced and outcome focused environment.
You have previously worked in a target led environment.
You thrive in negotiating and accomplishing daily outcomes.
You have strong work ethics with excellent customer service focus.
Ability to positively manage a busy client caseload and own workload in line with service standards and values, working towards client progression and meeting service targets and deadlines, reviewing work and priorities.
The ability to use computer systems, including databases as part of your day-to-day work
Strong communication skills and ability to record good quality data, case notes, plans and outcomes accurately and timely.
Excellent at building relationships with team members and the public
Socially conscious and want to make a difference.
Good at building relationships with team members and the public
Flexible and adaptable team player with a can-do attitude
Able to undertake a variety of activities with a substantial degree of personal responsibility and autonomy.
Please apply with your CV via the apply button
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