EETynemouth
Ifyou’re a confident talker who enjoys asking questions and gettingto know people, then this could be the role for you.Maybe you havea wealth of life experience and building relationships, or maybenegotiating mealtime meltdown’s with your family is a dailyoccurrence.If so, you have transferrable ski...
UberEngland
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
UberEngland
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
DWPNewcastle upon Tyne, 6 mi from Jarrow
an application. As a Lead Application Operations Engineer, you will be: Managing a team of Application Operations Engineers, using your extensive experience, knowledge and skills to help support and guide them through complex IT systems issues.Accountable...
EssentraJarrow
hands-on technically, you will be managing an array of technical and non-technical stuff including IT Managers, Support Engineers, and external partners. The role will need to ensure that IT Infrastructure and IT operations are successfully implemented...
DWPNewcastle upon Tyne, 6 mi from Jarrow
an application. As a Lead Application Operations Engineer, you will be: Managing a team of Application Operations Engineers, using your extensive experience, knowledge and skills to help support and guide them through complex IT systems issues.Accountable...
Slr ConsultingNewcastle upon Tyne, 6 mi from Jarrow
the stability and efficiency of our critical systems globally, managing technical support and aiding users to optimise the use of systems.
Essential qualifications and experiences we are looking for include: Extensive expertise overseeing end-user Application...
GenetecNewcastle upon Tyne, 6 mi from Jarrow
SLA, System availability, Capacity management and performance Work closely with application development team members and vendors Leads and participates in all efforts to develop and implement processes for application and system monitoring Liaise...
Get new jobs by email!
Get email updates for the latest Application Support Manager jobs in Jarrow
It's free, and you can cancel email updates at any time
Customer Service Administrator
Jarrow | Permanent | £23,400 - £26,000/year | www.cv-library.co.uk |
This is an excellent opportunity for a Customer Service Administrator to join a business consulting and services business in Jarrow.
In this role, you will be supporting clients throughout the process from initial customer onboarding to certification. You will be able to consistently follow procedures to ensure that each stage of the client’s interaction is documented and that they continued to be moved through the process as smoothly and as efficiently as possible.
Our client pride themselves on putting their customers first, making sure their customers enjoy the experience of working with them. They are looking for an individual who is customer focused, team spirited individual to join their vibrant and fun team.
Responsibilities:
• Customer handling and answering enquires via phone, email, social media and webchat
• Managing the customer journey from inception until certification ensuring each part of the certification process is adhered to.
• Onboarding of new clients against the scheme requirements, including new client application reviews.
• Managing the booking process as needed across the scheme, this involves assessor allocation and coordination of “at location” and remote assessments with customers who may have multiple sites
• Ensuring all data in the CRM is kept up to date as per the process to ensure all information is up to date and tagged accordingly.
• Support New Business Development Executive on applications/leads as and when needed
• Support Marketing Executive as and when needed across campaigns
Experience and skills:
• They have at least 3 year’s experience in a busy office environment
• Able to work across multiple systems such as, Microsoft Applications and CRM systems
• An understanding of the importance of a Quality Management System and processes
• Demonstrate the ability to confidently communicate with internal and external stakeholders
• Confident in customer service handling and telephone enquiries
• Work at a fast pace whilst retaining high quality of work
In this role, you will be supporting clients throughout the process from initial customer onboarding to certification. You will be able to consistently follow procedures to ensure that each stage of the client’s interaction is documented and that they continued to be moved through the process as smoothly and as efficiently as possible.
Our client pride themselves on putting their customers first, making sure their customers enjoy the experience of working with them. They are looking for an individual who is customer focused, team spirited individual to join their vibrant and fun team.
Responsibilities:
• Customer handling and answering enquires via phone, email, social media and webchat
• Managing the customer journey from inception until certification ensuring each part of the certification process is adhered to.
• Onboarding of new clients against the scheme requirements, including new client application reviews.
• Managing the booking process as needed across the scheme, this involves assessor allocation and coordination of “at location” and remote assessments with customers who may have multiple sites
• Ensuring all data in the CRM is kept up to date as per the process to ensure all information is up to date and tagged accordingly.
• Support New Business Development Executive on applications/leads as and when needed
• Support Marketing Executive as and when needed across campaigns
Experience and skills:
• They have at least 3 year’s experience in a busy office environment
• Able to work across multiple systems such as, Microsoft Applications and CRM systems
• An understanding of the importance of a Quality Management System and processes
• Demonstrate the ability to confidently communicate with internal and external stakeholders
• Confident in customer service handling and telephone enquiries
• Work at a fast pace whilst retaining high quality of work
Best jobs you don't want to miss: