CheckatradeLeicester
Checkatrade, the UK's number one website for finding quality trades, are looking for experienced and professional Roofers across various regions to help meet homeowner demand.This opportunity will allow you to choose your own hours and areas you wish to work in.A variety of jobs need undertaking inc...
Peterborough, 24 mi from Kettering
Interim Complaints Manager
Location: Peterborough (3 days per week)
Salary: £(Apply online only) per day
Duration: 3-4 months
Greenacre are pleased to be supporting a social housing organisation, based in Peterborough with their recruitment...
Nottingham, 44 mi from Kettering
Role: Complaints Manager
Term: Permanent
Salary: Up to £55,000 DOE + bonus + benefits
Hours: 35 hours per week Mon-Fri
Location: Nottingham hybrid 2 days office 3 days at home
This is a fantastic opportunity for an experienced Complaints...
Gatehouse Bank plcMilton Keynes, 25 mi from Kettering
Customer Complaints Advisor Gatehouse Bank plc, England, United Kingdom (Hybrid) Wilmslow, Milton Keynes or London. Role purpose The purpose of this role is to be responsible for the day-to-day handling of Customer Complaints, ensuring any...
ABPM Recruitment LimitedEngland
Accounts and Audit Manager | Leading Accountancy Practice | Nottinghamshire | £35,000 to £45,000. Join a leading Accountancy Practice in Nottinghamshire as their new Accounts and Audit Senior; this role offers the successful candidate the chance to further their finance career in the Accountancy Pr...
Southern Group Laboratory Ltd (SGL)Weldon, 7 mi from Kettering
Existing customer visits and account point of contact. Quote and tender preparation. Customer care and complaint management (In conjunction with the Quality Manager and the Customer Service Team). Liaising with the different departments within the company...
ACS Recruitment Solutions LtdNorthampton, 15 mi from Kettering
for a polished service professional, with well-rounded communication skills. Experience in a similar role is essential, as you will be responsible for managing and resolving complaint escalations.Key Duties:
1. Resolving customer complaints from various channels...
The Recruitment CoPeterborough, 24 mi from Kettering
Job Title: Complaints Advisor
Salary: £25,000 per annum
Location: Peterborough (PE2)
Start Date: May 2024
As a Complaints Advisor in the financial services industry, you will be responsible for managing and resolving customer complaints...
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Customer Liaison manager
Wellingborough | Permanent | £35,000 - £40,000/year | www.cv-library.co.uk |
Hays are looking for a Customer Liaison Manager for a claims management company based in the Northampton.
38. 5 p/wk, Monday to Friday and one in 4 Saturdays (8.30- 12.30)
Claims Management or Insracne preferred
Ensuring that all customer complaints are thoroughly and fairly investigated within agreed service standards, you will ensure complaints are effectively managed, working with other teams to turn insight into action where necessary.
Development and implementation of a framework for effective complaint management.
Implementation and delivery of complaints strategies and policies across the business.
Ensuring that all departmental communication is of the highest standard, with the correct choice of communication channel.
Reviewing and improving templates and ensuring staff are fully trained and competent to perform their duties.
Ensuring the team are 'asking the right questions, in the right way, to get the right answer professionally' to resolve complaints efficiently and effectively.
Ensuring that customer service guidelines are embedded throughout the organisation in conjunction with departmental managers and with clients/customers.
Identifying, through continuous improvement and customer feedback, potential company training requirements and making recommendations to improve customer service and assist in the reduction of repeat failures.
Acting as a point of escalation for complaint handling decisions outside the standard process.
Ensuring that departmental complaint activity is undertaken within client, internal and regulatory timescales.
Carrying out root cause analysis of complaints and customer feedback and making recommendations for process improvement across the organisation.
Generating departmental reports and analyse KPIs for performance improvement.
Always promoting data security in and outside business, with strict adherence to DPA, GDPR and information security standards.
Managing responses to Subject Access Requests (SAR) in line with regulatory requirements.
Developing, improving and maintaining open and productive relationships with internal/external customers.
Undertaking regular meetings with stakeholders focusing and supporting the day-day pressures of the department.
Managing, developing, and motivating the customer liaison team to ensure performance, conduct, training and HR requirements are managed accordingly.
Operating as part of the management team, working to improve service provision, departmental infrastructure, resources, systems, standards, and processes across the organisation.
Completing duties as required from time to time by the Senior Management Team and Directors.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
38. 5 p/wk, Monday to Friday and one in 4 Saturdays (8.30- 12.30)
Claims Management or Insracne preferred
Ensuring that all customer complaints are thoroughly and fairly investigated within agreed service standards, you will ensure complaints are effectively managed, working with other teams to turn insight into action where necessary.
Development and implementation of a framework for effective complaint management.
Implementation and delivery of complaints strategies and policies across the business.
Ensuring that all departmental communication is of the highest standard, with the correct choice of communication channel.
Reviewing and improving templates and ensuring staff are fully trained and competent to perform their duties.
Ensuring the team are 'asking the right questions, in the right way, to get the right answer professionally' to resolve complaints efficiently and effectively.
Ensuring that customer service guidelines are embedded throughout the organisation in conjunction with departmental managers and with clients/customers.
Identifying, through continuous improvement and customer feedback, potential company training requirements and making recommendations to improve customer service and assist in the reduction of repeat failures.
Acting as a point of escalation for complaint handling decisions outside the standard process.
Ensuring that departmental complaint activity is undertaken within client, internal and regulatory timescales.
Carrying out root cause analysis of complaints and customer feedback and making recommendations for process improvement across the organisation.
Generating departmental reports and analyse KPIs for performance improvement.
Always promoting data security in and outside business, with strict adherence to DPA, GDPR and information security standards.
Managing responses to Subject Access Requests (SAR) in line with regulatory requirements.
Developing, improving and maintaining open and productive relationships with internal/external customers.
Undertaking regular meetings with stakeholders focusing and supporting the day-day pressures of the department.
Managing, developing, and motivating the customer liaison team to ensure performance, conduct, training and HR requirements are managed accordingly.
Operating as part of the management team, working to improve service provision, departmental infrastructure, resources, systems, standards, and processes across the organisation.
Completing duties as required from time to time by the Senior Management Team and Directors.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
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