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Account Manager – Film & Entertainment

London | Permanent | £40,000 - £45,000/year | www.cv-library.co.uk |
Position: Account Manager – Film & Entertainment
Salary: Up to £45,000
Location: Hybrid – London based office

We are looking for an experienced Account Manager to join the Client Services Team at a well-established, market leading visual communications group who specialise in the design, print and fulfilment of promotional marketing materials that stand out in a crowded market.

Reporting to the Account Director, the ideal candidate will provide a service that focuses on putting the customer first and delivering against agreed SLA’s and KPI’s at all times.

Primary Objectives

Project manage jobs from start to finish. Projects will include design, print, in-store branding/signage and installation services.

Take briefs to ensure that all relevant information is captured.

Review processes and self-improvements that will benefit the client and your development.

Manage client expectations and aim to deliver exceptional service

Build and develop excellent relationships with the production teams to ensure a smooth customer journey

Take a hands-on approach to issue resolution

Continually look for other opportunities within your client base

Key Responsibilities

Plan and brief projects and take full responsibility for service delivery

Attend client briefing meetings, be confident in offering advice and support

Suggest how to add value to processes and systems whenever possible

Spend time in stores viewing campaigns and offer ideas for improvements etc

Produce case studies, PIR’s and competitor research relevant to the client

Seeks cost saving and innovation opportunities

Maintain a WIP and gain purchase order numbers from clients

Manage purchase order process, obtaining purchase order numbers for all jobs

Support client and MPD team with any post campaign follow ups, issue resolution etc

Ensure that all client information is kept up to date and accurate at all times

Create any required reporting or forecasting for the client and business.

Skills, Knowledge and Experience

Good social, communication and organisation skills and able to develop positive relationships

The ability to prioritise work and meet client needs with good accuracy, passion for quality and attention to detail

Confident in front of clients and colleagues

Demonstrates a positive and ‘can do’ approach at all times

Ability to be adaptable to business needs

Good IT literacy, including knowledge of MS Word, PowerPoint and Excel skills.

** Please note, you must already have the right to live and work in the UK. We welcome international applications but are unable to offer sponsorship for work permits.

Ref: (phone number removed)