Page Personnel Secretarial & Business SupportLondon, 4 mi from Tower Hamlets
We are seeking a dedicated Customer Service Manager to lead our Secretarial & Business Support team. The successful candidate will manage and improve customer service procedures to enhance the client experience and satisfaction.
Client Details
Our...
Hays Accountancy and FinanceLeatherhead
Established in the 1930s this top 50 accountancy practice stands as a leading Chartered Accountancy and Tax Advisory practice, renowned for our distinguished reputation.Their core values emphasise a commitment to excellence and a supportive, diverse work environment where every individual is valued....
Frasers GroupLondon, 4 mi from Tower Hamlets
be supporting the Customer Service manager in the day to day running of the department, ensuring the team is optimised to perform in the best way, in addition to identifying further training and development requirements.
The team leader should lead by example...
Howells RecruitmentLondon, 4 mi from Tower Hamlets
Manager to join their team based in Finsbury Park. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor.
As the Customer Service Manager, you will oversee the full customer service...
Clear Channel EuropeLondon, 4 mi from Tower Hamlets
internal customers.
Based in our London Head Office, you will embark on an exciting journey to enhance our support services to a global standard.
As the European Service Desk Manager, you will lead efforts to unify Service Desk teams across Europe...
Insight SelectLondon, 4 mi from Tower Hamlets
to join the team in ensuring the customer is receiving exceptional service from point of exchange throughout the 2 year warranty period. They are seeking an passionate customer experience professional who is fluent in Mandarin, is excellent at building...
GoodPeopleLondon, 4 mi from Tower Hamlets
of jobseekers into good green roles, while accelerating the UK’s transition to Net Zero. By joining GoodPeople you’ll be a part of a small, purpose driven team that cares about the communities it serves - and allows you to be yourself, develop your skills...
Insight SelectLondon, 4 mi from Tower Hamlets
to join the team in ensuring the customer is receiving exceptional service from point of exchange throughout the 2 year warranty period.
They are seeking an passionate customer experience professional who is fluent in Mandarin, is excellent at building...
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Interim Head of Repairs
Tower Hamlets | www.cv-library.co.uk |
We are currently recruiting for an Interim Head of Repairs on behalf of our public sector client based in East London.
The role is an interim contract, initially for 3 to 6 months with view for further extension thereafter. The day rate is £418.46 per day Umbrella.
Key duties:
Support the review of a new repairs organisational structure and operating model
Provide effective leadership to the Repairs Service with a headcount of c. 30 staff. To ensure that the procurement, quality and performance of contractors is at the highest standard for residents
Engage with residents to improve services, reduce costs and develop neighbourhoods where people enjoy and want to live
Create a culture of performance and budget management where there is a direct link between costs, excellent services and right first-time repairs
Drive down the costs and increase satisfaction in the services provided
Lead on the streamlining of business processes and systems across the repairs service, including digital to drive efficiencies in service delivery to residentsEssential criteria:
Proven experience of leading a property-based customer facing service, with a track record of motivating and leading teams to achieve the best through a strong performance management culture.
Managing joint partnering with contractors in a way that meets commercial considerations and safeguards high levels of customer satisfaction
Able to develop and manage budgets to bring commercial knowledge and awareness to the role to improve costs and bring about real value for money savings
Able to evidence experience of managing a service that is highly regarded by its customers and stakeholders
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
The role is an interim contract, initially for 3 to 6 months with view for further extension thereafter. The day rate is £418.46 per day Umbrella.
Key duties:
Support the review of a new repairs organisational structure and operating model
Provide effective leadership to the Repairs Service with a headcount of c. 30 staff. To ensure that the procurement, quality and performance of contractors is at the highest standard for residents
Engage with residents to improve services, reduce costs and develop neighbourhoods where people enjoy and want to live
Create a culture of performance and budget management where there is a direct link between costs, excellent services and right first-time repairs
Drive down the costs and increase satisfaction in the services provided
Lead on the streamlining of business processes and systems across the repairs service, including digital to drive efficiencies in service delivery to residentsEssential criteria:
Proven experience of leading a property-based customer facing service, with a track record of motivating and leading teams to achieve the best through a strong performance management culture.
Managing joint partnering with contractors in a way that meets commercial considerations and safeguards high levels of customer satisfaction
Able to develop and manage budgets to bring commercial knowledge and awareness to the role to improve costs and bring about real value for money savings
Able to evidence experience of managing a service that is highly regarded by its customers and stakeholders
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
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