Dover Precision ComponentsWinsford
Energy Resources industry, have pioneered technology developments and are renowned for the quality and reliability of their product range which includes reciprocating compressor valves, packing cases, pistons, rings, and wipers, supplying to both OEM's and the aftermarket.With established manufactur...
Eccles (Greater Manchester), 34 mi from Stoke-on-Trent
Job Title: Tier 1 Support Specialist
Location: Eccles, Greater Manchester
Salary: Competitive
Job Type: Permanent, Full Time
Start Date: ASAP
An exciting opportunity has arisen to join us as an IT Support Specialist - Tier 1. Netteam tX...
Stoke-on-Trent
IT Support Specialist - VIP
Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team...
Marks SattinStoke-on-Trent
My client is looking for an Accounts Assistant to join their team on a permanent basis, working 9AM - 5PM (Monday to Friday) Due to a recent expansion within their business!.Managing the sales and purchase ledger process.Communicate with clients and suppliers and handle their enquiries.Process trans...
Searchability®Stoke-on-Trent
IT Support Specialist
Please make an application promptly if you are a good match for this role due to high levels of interest.
We are a globally recognized organisation who you can trust, with our nearly 25 year expertise and ever growing teams...
DPDStoke-on-Trent
Starting your own business as an Owner Driver with DPD has never been easier.With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD.We give you all you need to get started.From your own van, the best tech in the business and all the training to ...
Jacob James Recruitment CareersWinsford (Cheshire), 20 mi from Stoke-on-Trent
Salary £30,000-£35,000
Hybrid working pattern available although will need to be in the office 3 days per week
JOB SUMMARY:
The IT Specialist will be an innovator and work closely with the IS team in the USA delivering
technical support to the UK team...
Searchability (Uk)Stoke-on-Trent
IT Support Specialist
We are a globally recognized organisation who you can trust, with our nearly 25 year expertise and ever growing teams, we have become a leading name in our industry.
• Salary up to £34,000 + benefits
• Stoke office, full...
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Senior Technical Support Specialist
Stoke-on-Trent | www.reed.co.uk |
Senior Technical Support Specialist (Renewable Energy Systems)
Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX
Job Type: Permanent, 37.5 hours per week, Monday - Friday, with shift times falling between 8:30am - 7pm (with some flexibility for out of hours cover on a rota basis)
Salary: £27k - £32k pa DOE and qualification level (plus performance bonus scheme)
Are you tech-obsessed with a passion for sustainability and making a positive impact on the environment? Do you enjoy the satisfaction of a first-time fix? Then join us in empowering energy freedom for all!
We’re looking for a Senior Technical Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis.
If you enjoy the challenge of finding solutions and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you!
About Us:
GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters and battery systems which allow our users to store their renewable/cheap-rate energy, ease pressure on the grid and save some serious money.
Through remote support, you’ll be providing resolutions from incoming support requests via phone calls, chat and emails to ensure that all products (hardware and software) are running at optimum efficiency.
Key Accountabilities:
• Senior point of contact for customer, installer and colleague support by phone, email and live chat to assist with technical and product-based issues across all product lines.
• Identify and assess the needs of a customer/installer to achieve maximum satisfaction, suggesting solutions when a product malfunction occurs, aiming for a first-time fix.
• Direct requests and unresolved issues to the designated internal resource to ensure proper customer service is being delivered.
• Become a product expert using your skills to mentor and guide those around you.
What We’re Looking For:
• Bachelor's degree in engineering, renewable energy/related field would be advantageous.
• Experience working with renewable energy systems, products and technology would be desirable.
• Excellent spoken and written communication, mentoring and leadership skills.
• Outstanding customer service skills showcasing your positive and helpful attitude.
• Confident use of IT systems, software and diagnostics.
• Interest in problem solving and issue identification.
• Comfortable handing volume inbound calls.
Why Work With Us?
There couldn’t be a better time to join the thriving energy battery storage industry as it charges from strength to strength. In return for your hard work, this is what we bring to the table:
• Performance-based salary review and bonus opportunities.
• Refer-A-Friend scheme (£500 per successful referral!)
• Make your birthday your own! We offer a paid day off to do whatever makes you happy.
• Work in friendly and supportive environment with a smart/casual dress code, and free company branded workwear provided.
• We love to home-grow our talent, so there’s plenty of opportunities to progress and grow and bags of continuous professional development.
• Discounts available on our products.*
• Terms apply
At GivEnergy, we are committed to fostering an inclusive and diverse workplace where every individual feels valued, respected, and empowered to bring their authentic selves to work. We believe that diversity drives innovation and creativity, and we actively seek to build on our already inclusive culture.
We welcome applications from candidates of all backgrounds, including minorities, women, individuals with disabilities, LGBTQ+ individuals, and veterans.
We are dedicated to creating equal opportunities for all, and we encourage candidates from underrepresented groups to apply. Join us in shaping a workplace where diversity is celebrated, and everyone can thrive.
Agencies: Please note that we do not require agency support at this time. Anything received will be treated as a gift.
Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX
Job Type: Permanent, 37.5 hours per week, Monday - Friday, with shift times falling between 8:30am - 7pm (with some flexibility for out of hours cover on a rota basis)
Salary: £27k - £32k pa DOE and qualification level (plus performance bonus scheme)
Are you tech-obsessed with a passion for sustainability and making a positive impact on the environment? Do you enjoy the satisfaction of a first-time fix? Then join us in empowering energy freedom for all!
We’re looking for a Senior Technical Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis.
If you enjoy the challenge of finding solutions and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you!
About Us:
GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters and battery systems which allow our users to store their renewable/cheap-rate energy, ease pressure on the grid and save some serious money.
Through remote support, you’ll be providing resolutions from incoming support requests via phone calls, chat and emails to ensure that all products (hardware and software) are running at optimum efficiency.
Key Accountabilities:
• Senior point of contact for customer, installer and colleague support by phone, email and live chat to assist with technical and product-based issues across all product lines.
• Identify and assess the needs of a customer/installer to achieve maximum satisfaction, suggesting solutions when a product malfunction occurs, aiming for a first-time fix.
• Direct requests and unresolved issues to the designated internal resource to ensure proper customer service is being delivered.
• Become a product expert using your skills to mentor and guide those around you.
What We’re Looking For:
• Bachelor's degree in engineering, renewable energy/related field would be advantageous.
• Experience working with renewable energy systems, products and technology would be desirable.
• Excellent spoken and written communication, mentoring and leadership skills.
• Outstanding customer service skills showcasing your positive and helpful attitude.
• Confident use of IT systems, software and diagnostics.
• Interest in problem solving and issue identification.
• Comfortable handing volume inbound calls.
Why Work With Us?
There couldn’t be a better time to join the thriving energy battery storage industry as it charges from strength to strength. In return for your hard work, this is what we bring to the table:
• Performance-based salary review and bonus opportunities.
• Refer-A-Friend scheme (£500 per successful referral!)
• Make your birthday your own! We offer a paid day off to do whatever makes you happy.
• Work in friendly and supportive environment with a smart/casual dress code, and free company branded workwear provided.
• We love to home-grow our talent, so there’s plenty of opportunities to progress and grow and bags of continuous professional development.
• Discounts available on our products.*
• Terms apply
At GivEnergy, we are committed to fostering an inclusive and diverse workplace where every individual feels valued, respected, and empowered to bring their authentic selves to work. We believe that diversity drives innovation and creativity, and we actively seek to build on our already inclusive culture.
We welcome applications from candidates of all backgrounds, including minorities, women, individuals with disabilities, LGBTQ+ individuals, and veterans.
We are dedicated to creating equal opportunities for all, and we encourage candidates from underrepresented groups to apply. Join us in shaping a workplace where diversity is celebrated, and everyone can thrive.
Agencies: Please note that we do not require agency support at this time. Anything received will be treated as a gift.
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