Customer Account Administrator - Ref24100
Marlowe Fire and Security | Salford | Full-time | apply.workable.com |
Customer Account Administrator – Salford Quays
Marlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country.
We are currently looking to appoint a new Customer Account Administrator located at our Head Office in Salford Quays.
Basic Salary – upto £24,000 per annum depending on experience
Pension, Life Assurance & much more. – Please see our generous remuneration packages below
Marlowe Fire & Security’s Customer Account Administrator’s
Play an essential role in providing an effective and professional service to all our Marlowe Fire & Security customers, acting as a single point of contact for our customers whilst providing excellent customer service as an administrative support to all our accounts.
The role requires a proactive approach and excellent personal interaction with both internal and external customers. Effective customer service is provided across all functions within the business, always maintaining a professional & courteous approach in line with our “5 Pillars of Success” - Customer relevance, engaged employees, operational excellence, reducing breakeven costs, driving integration synergies.
• Work closely with your assigned accounts and National Account Managers to meet customer expectations.
• Monitor our National Account mailbox, to ensure all emails are acknowledged & responded to within agreed timeframes
• Update client portals and helpdesks in line with specific account instructions
• Ensuring all calls are answered within our SLA
• Review and respond to all customer enquiries, supporting your colleagues as overflow for the call receipt mailbox to ensure all customer requests are raised within our agreed timeframe.
• Liaise with all internal teams to ensure effective response to customers and work completed within SLA
• Escalate any potential risks to the business to your Customer Account Manager & Customer Service Manager
• Processing of sales orders as and when required
• Management of customer queries and complaints through to completion
• Compare data from the customers database and Marlowe database to ensure both systems are aligned
• Responsible for investigating potential closed sites.
Requirements
Who We’re Looking For
Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:
• A Professional business approach
• The ability to work independently and a desire to learn
• Experience of using and updating customer portals
• Excellent administration and computer skills
• Customer focused with the ability to resolve customer queries
• Analytical in approach
• Experience of analysing data using Microsoft Excel, Microsoft Outlook and Microsoft Teams.
• Strong organisational skills
• High attention to detail and The ability to handle multiple priorities with a structured approach
Benefits
How we Attract, Reward & Retain Our Employees
At Marlowe Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.
• Basic Salary – upto £24,000 per annum depending on experience
• Royal London Pension
• Life Assurance 4x Salary
• Paid Holidays plus Bank Holidays
• Additional Day holiday for each full year of completed service (up to 25 days)
• Additional Birthday Holiday
• Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Development and progression opportunities
• Free, secure on-site parking
• Free, on-site gym
A Little More About Marlowe Fire & Security
We operate nationally, across all industries in both commercial and domestic sectors, delivering a fire and security solution that responds to our customers particular needs. Our solutions are developed according to the industries we serve, addressing their unique compliance requirements, supporting them in maintaining their sites security and protecting their people.
We have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.
Big enough to provide but small enough to care.
Our Business Include:
1. Marlowe Fire & Security marlowefireandsecurity.com/vacancies/
2. Alarm Communications acl.uk.com/careers
3. Griffin Fire acl.uk.com/careers
4. Clymac clymac.co.uk/careers
5. FAFS Fire & Security fafsfireandsecurity.com/careers
6. MJ Fire fafsfireandsecurity.com/careers
7. Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/
8. Morgan Fire Protection morganfire.co.uk/recruitment/
9. Victory Fire morganfire.co.uk/recruitment/
10. Marlowe Smoke Control marlowe-aov.co.uk/careers/
11. Hadrian Technology marlowefireandsecurity.com/vacancies/
Equal Opportunities
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
Marlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country.
We are currently looking to appoint a new Customer Account Administrator located at our Head Office in Salford Quays.
Basic Salary – upto £24,000 per annum depending on experience
Pension, Life Assurance & much more. – Please see our generous remuneration packages below
Marlowe Fire & Security’s Customer Account Administrator’s
Play an essential role in providing an effective and professional service to all our Marlowe Fire & Security customers, acting as a single point of contact for our customers whilst providing excellent customer service as an administrative support to all our accounts.
The role requires a proactive approach and excellent personal interaction with both internal and external customers. Effective customer service is provided across all functions within the business, always maintaining a professional & courteous approach in line with our “5 Pillars of Success” - Customer relevance, engaged employees, operational excellence, reducing breakeven costs, driving integration synergies.
• Work closely with your assigned accounts and National Account Managers to meet customer expectations.
• Monitor our National Account mailbox, to ensure all emails are acknowledged & responded to within agreed timeframes
• Update client portals and helpdesks in line with specific account instructions
• Ensuring all calls are answered within our SLA
• Review and respond to all customer enquiries, supporting your colleagues as overflow for the call receipt mailbox to ensure all customer requests are raised within our agreed timeframe.
• Liaise with all internal teams to ensure effective response to customers and work completed within SLA
• Escalate any potential risks to the business to your Customer Account Manager & Customer Service Manager
• Processing of sales orders as and when required
• Management of customer queries and complaints through to completion
• Compare data from the customers database and Marlowe database to ensure both systems are aligned
• Responsible for investigating potential closed sites.
Requirements
Who We’re Looking For
Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:
• A Professional business approach
• The ability to work independently and a desire to learn
• Experience of using and updating customer portals
• Excellent administration and computer skills
• Customer focused with the ability to resolve customer queries
• Analytical in approach
• Experience of analysing data using Microsoft Excel, Microsoft Outlook and Microsoft Teams.
• Strong organisational skills
• High attention to detail and The ability to handle multiple priorities with a structured approach
Benefits
How we Attract, Reward & Retain Our Employees
At Marlowe Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.
• Basic Salary – upto £24,000 per annum depending on experience
• Royal London Pension
• Life Assurance 4x Salary
• Paid Holidays plus Bank Holidays
• Additional Day holiday for each full year of completed service (up to 25 days)
• Additional Birthday Holiday
• Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Development and progression opportunities
• Free, secure on-site parking
• Free, on-site gym
A Little More About Marlowe Fire & Security
We operate nationally, across all industries in both commercial and domestic sectors, delivering a fire and security solution that responds to our customers particular needs. Our solutions are developed according to the industries we serve, addressing their unique compliance requirements, supporting them in maintaining their sites security and protecting their people.
We have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.
Big enough to provide but small enough to care.
Our Business Include:
1. Marlowe Fire & Security marlowefireandsecurity.com/vacancies/
2. Alarm Communications acl.uk.com/careers
3. Griffin Fire acl.uk.com/careers
4. Clymac clymac.co.uk/careers
5. FAFS Fire & Security fafsfireandsecurity.com/careers
6. MJ Fire fafsfireandsecurity.com/careers
7. Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/
8. Morgan Fire Protection morganfire.co.uk/recruitment/
9. Victory Fire morganfire.co.uk/recruitment/
10. Marlowe Smoke Control marlowe-aov.co.uk/careers/
11. Hadrian Technology marlowefireandsecurity.com/vacancies/
Equal Opportunities
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
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