Amazon LogisticsPlymouth
Become an Amazon delivery partner/entrepreneur in logistics and write your own success story!.Are you customer-oriented, have good leadership skills and interested in setting up and developing a business? .Then the Amazon Delivery Service Partner (DSP) programme could be just the thing for you....
Plymouth, 18 mi from Launceston
in consultation with the Branch Manager and your Quality Assurance Advisor for quality assurance management.
• Conduct quality monitoring telephone calls to service users to monitor the performance of care workers.
• Liaise with Social Services regarding...
Marks SattinPlymouth
Marks Sattin are working in partnership with a Professional Services firm based in Plymouth to recruit a Purchase Ledger Assistant.An ambitious and growing firm with a clear direction, this is a great time to join an existing high performing team.A background in Purchase Ledger will see you excel in...
Marks SattinPlymouth
Marks Sattin are working in partnership with a Professional Services firm based in Plymouth to recruit a Billing and Credit Assistant.An ambitious and growing firm with a clear direction, this is a great time to join an existing high performing team.A background in Billing and Credit will see you ex...
NFP PeoplePlymouth, 18 mi from Launceston
have an exciting opportunity for a Specialist Service Manager (known internally as Project Leader) to lead the Anti-Social Behaviour Service team in Devon click apply for full job details...
Inc RecruitmentPlymouth, 18 mi from Launceston
as a Customer service and sales assistant?
Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant?
Do you want to get out...
Nurse PlusPlymouth, 18 mi from Launceston
workers.
Liaise with Social Services regarding service users as required and attend Social Services client reviews if required.
To participate in an on-call roster providing and co-coordinating cover for unplanned absence to maintain the service.
What we...
CareTech UKPlymouth, 18 mi from Launceston
a challenging environment.
To maintain effective communication and liaison with service users, families and others whilst respecting appropriate confidentiality.
To support service users with the preparation of Meals, Laundry duties, cleaning and social events...
Get new jobs by email!
Get email updates for the latest Social Services jobs in Launceston
It's free, and you can cancel email updates at any time
Neighbourhood Officer
Brixton | Permanent | www.cv-library.co.uk |
Role: Neighbourhood Officer
Based: Brixton
Rate: £20 - £24 ph depending on pay status
Start Date: ASAP
Duration: Temp 3 months
Hours: 35 hours Monday to Friday 9am – 5pm
Our client, a specialist domestic abuse charity is looking for a Neighbourhood Officer to join their team.
Synopsis of duties:
Act will as an ambassador providing high-quality neighbourhood customer services and management services. Through actively working with tenants, partner agencies, housing benefit and DWP offices ensure compliance with arrears and income policies at all times.
Ensuring that tenants’ needs are identified at the earliest possible stage and prompt action is taken will prevent the escalation of problems
Organise and participate in Neighbourhood surgeries allowing for a proactive approach when meeting Housing Management service requirements,
Provide a consistently outstanding service that demonstrates corporate values ensuring properties are well presented and maintained.
To ensure that all neighbourhood management services are delivered in accordance with specified standards and agreed policies and procedures to the tenants within the Neighbourhood Officer’s area of responsibility.
Take ownership and responsibility for any service related complaints / queries from customers ensuring that the customer experience is positive, professional and within set timescales at all times
Work in partnership with the Direct Labour Operative and conduct pre-advertised regular inspections to the properties in the patch in order to ensure that estate services such as cleaning, caretaking, ground maintenance and routine maintenance of communal areas have been carried out to specified standards and to take remedial action where they have not and to identify any additional repairs/works that need to be undertaken.
Ensure all the KPI and LPI targets and objectives are met.
Organise and participate in Neighbourhood surgeries.
To identify and get to know various agencies, groups and businesses in the local area that might help your tenants achieve what they want out of life.
Proactively make connections between customers and these organisations and you’ll use your coaching skills to help customers make these connections for themselves.
When needed you will also support the women with referrals and application forms, signposting them to external services such as local authority, social services, local OT, hospital OT services, general practitioners, nurses, health visitors, charities such as Age UK or others as necessary You will also monitor the progress and liaise with appropriate agencies to ensure those identified needs are met.
Advocate on behalf of older tenants with health and social services where necessary to ensure tenants receive an acceptable level of service and care appropriate to their needs
To assist older tenants in getting their voices heard for statutory agencies.
Liaise with local authority, housing benefit and DWP to bring to their attention any relevant problems experienced by the tenant’s benefits to which they are entitled or any other housing related issue.
Identifying and dealing with abandoned properties and tenancy fraud
Minimise losses from empty properties by managing the voids process and actively working with colleagues to minimise void periods
Monitor and manage arrears in allocated patch including preparing and presenting cases to courts with regards to Breaches of Tenancy and evictions
Undertake all visits to the home as required for starter tenancies (including 6 week, 6 month and 9 month tenancy home visits), and undertake tenancy reviews and all stages of the process ensuring accurate records are kept of actions and decisions taken
Ensure a speedy and focussed response to anti-social behaviour and other breaches of tenancy conditions. Action to be realistic, fast and efficient and supported by an effective action plan.
Support the Head of Housing & Income Services with delivery against all Management Agreements and joint working with other landlords, to ensure obligations are met. Producing annual cost and expenditure reviews to ensure the contracts / agreements produce a surplus or are cost neutral
Ensure that the Head of Housing & Income Services is kept fully informed about issues arising within the Neighbourhood Officer’s patch and to agree appropriate courses of action to resolve more complex estate and tenancy management matters, including;
Take of legal action when appropriate for any breaches of Tenancy
Preparing and presenting cases at court representing H4W as an organisation
Providing monthly progress reports, highlighting trends and exceptions
Demonstrating compliance with procedures Safeguarding and Health and Safety
Identify and report safeguarding concerns relating to tenants, their families and other service users to the Head of Housing & Income Services and raise safeguarding concerns with the relevant statutory service, including using professional judgement to raise alerts
Comply with all aspects of the Association’s Health and Safety policy, including enabling access for annual gas servicing and ensuring that any potential risks or breaches are reported to the Head of Housing & Income Services.
Essential Requirements
Good standard of general education with a recognised qualification at HNC level or higher
Strong experience of Social Housing Management
Experience preparing and presenting cases to Court for breach of tenancy including DIY possession procedures
Ability to meet deadlines and plan and deliver a range of different activities
Experience of meeting challenging targets
DBS on the update service
Full driving licence with own vehicle
Supporting Futures Consulting acts as both an employer and an agency
Based: Brixton
Rate: £20 - £24 ph depending on pay status
Start Date: ASAP
Duration: Temp 3 months
Hours: 35 hours Monday to Friday 9am – 5pm
Our client, a specialist domestic abuse charity is looking for a Neighbourhood Officer to join their team.
Synopsis of duties:
Act will as an ambassador providing high-quality neighbourhood customer services and management services. Through actively working with tenants, partner agencies, housing benefit and DWP offices ensure compliance with arrears and income policies at all times.
Ensuring that tenants’ needs are identified at the earliest possible stage and prompt action is taken will prevent the escalation of problems
Organise and participate in Neighbourhood surgeries allowing for a proactive approach when meeting Housing Management service requirements,
Provide a consistently outstanding service that demonstrates corporate values ensuring properties are well presented and maintained.
To ensure that all neighbourhood management services are delivered in accordance with specified standards and agreed policies and procedures to the tenants within the Neighbourhood Officer’s area of responsibility.
Take ownership and responsibility for any service related complaints / queries from customers ensuring that the customer experience is positive, professional and within set timescales at all times
Work in partnership with the Direct Labour Operative and conduct pre-advertised regular inspections to the properties in the patch in order to ensure that estate services such as cleaning, caretaking, ground maintenance and routine maintenance of communal areas have been carried out to specified standards and to take remedial action where they have not and to identify any additional repairs/works that need to be undertaken.
Ensure all the KPI and LPI targets and objectives are met.
Organise and participate in Neighbourhood surgeries.
To identify and get to know various agencies, groups and businesses in the local area that might help your tenants achieve what they want out of life.
Proactively make connections between customers and these organisations and you’ll use your coaching skills to help customers make these connections for themselves.
When needed you will also support the women with referrals and application forms, signposting them to external services such as local authority, social services, local OT, hospital OT services, general practitioners, nurses, health visitors, charities such as Age UK or others as necessary You will also monitor the progress and liaise with appropriate agencies to ensure those identified needs are met.
Advocate on behalf of older tenants with health and social services where necessary to ensure tenants receive an acceptable level of service and care appropriate to their needs
To assist older tenants in getting their voices heard for statutory agencies.
Liaise with local authority, housing benefit and DWP to bring to their attention any relevant problems experienced by the tenant’s benefits to which they are entitled or any other housing related issue.
Identifying and dealing with abandoned properties and tenancy fraud
Minimise losses from empty properties by managing the voids process and actively working with colleagues to minimise void periods
Monitor and manage arrears in allocated patch including preparing and presenting cases to courts with regards to Breaches of Tenancy and evictions
Undertake all visits to the home as required for starter tenancies (including 6 week, 6 month and 9 month tenancy home visits), and undertake tenancy reviews and all stages of the process ensuring accurate records are kept of actions and decisions taken
Ensure a speedy and focussed response to anti-social behaviour and other breaches of tenancy conditions. Action to be realistic, fast and efficient and supported by an effective action plan.
Support the Head of Housing & Income Services with delivery against all Management Agreements and joint working with other landlords, to ensure obligations are met. Producing annual cost and expenditure reviews to ensure the contracts / agreements produce a surplus or are cost neutral
Ensure that the Head of Housing & Income Services is kept fully informed about issues arising within the Neighbourhood Officer’s patch and to agree appropriate courses of action to resolve more complex estate and tenancy management matters, including;
Take of legal action when appropriate for any breaches of Tenancy
Preparing and presenting cases at court representing H4W as an organisation
Providing monthly progress reports, highlighting trends and exceptions
Demonstrating compliance with procedures Safeguarding and Health and Safety
Identify and report safeguarding concerns relating to tenants, their families and other service users to the Head of Housing & Income Services and raise safeguarding concerns with the relevant statutory service, including using professional judgement to raise alerts
Comply with all aspects of the Association’s Health and Safety policy, including enabling access for annual gas servicing and ensuring that any potential risks or breaches are reported to the Head of Housing & Income Services.
Essential Requirements
Good standard of general education with a recognised qualification at HNC level or higher
Strong experience of Social Housing Management
Experience preparing and presenting cases to Court for breach of tenancy including DIY possession procedures
Ability to meet deadlines and plan and deliver a range of different activities
Experience of meeting challenging targets
DBS on the update service
Full driving licence with own vehicle
Supporting Futures Consulting acts as both an employer and an agency
Best jobs you don't want to miss: