AppleBasingstoke
Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience that’s unlike any other.As a Specialist, it starts with you discovering customers’ needs.And with the support of your store team members, you match those needs with the right product...
Hays Accountancy and FinanceEngland
We have a great opportunity for an experienced and professional Management Accountant to join an established service sector organisation based in Herefordshire. Balancing of intercompany accounts with transactional teams, other management accounts and group entities.
...
SSEAldershot, 3 mi from Farnborough (Hampshire)
of SSE IT teams that support our Business Units, and are seeking an IT Category Manager to help support this exciting time in IT by taking an leading role in all tender activities. Working within our Group Procurement function, you'll beresponsible...
MacstaffCamberley, 3 mi from Farnborough (Hampshire)
You will like IT Sales & Account Management for an IT Support, Services and Solutions business trusted with providing technology solutions from the major global brands. Established in 2006, this is an award-winning provider of Connected Cloud...
Mondas ConsultingFarnborough (Hampshire)
in an innovative technology company. Knowledge of the sales cycle within an IT organisation. Previous experience managing outbound activities. Positive attitude with a drive to win. Entrepreneurial mindset with a focus on personal growth and achievements...
French Selection UK CareersCamberley, 3 mi from Farnborough (Hampshire)
FRENCH SELECTION UK
French Speaking IT Product Manager
Based in:Camberley, Surrey
At commutable distance from: Woking, Guildford, Farnborough, Farnham, Aldershot, Fleet, Crondall, Tongham, Frimley, Surrey, Hampshire, Slough.
Salary: Competitive
Ref...
SiXworks LimitedFarnborough (Hampshire)
IT opportunities.
Bonus scheme.
• Casual dress.
• Free hot and cold drinks in our own, modern kitchen/break-out.
• Secure, on-site parking, cafe, restaurant, and gym facilities.
• Company events & social hours.
• Professional Development...
SiXworks LimitedFarnborough (Hampshire)
IT opportunities.
Bonus scheme.
• Casual dress.
• Free hot and cold drinks in our own, modern kitchen/break-out.
• Secure, on-site parking, cafe, restaurant, and gym facilities.
• Company events & social hours.
• Professional Development...
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Senior Technical Support Analyst REMOTE
Farnborough | Permanent | £35,000 - £40,000/year | www.cv-library.co.uk |
Our client, a leading independent IT reseller providing IT security products and services to a wide variety of customers in the UK and Europe recruit for a Senior Technical Support Analyst. They pride themselves on providing a world class leading consultancy, deployment, and support services through focused customer engagement.
You will work alongside a Technical Support Analyst and report into the Head of Technical Services. You will be part of an established yet expanding company that continue to drive their success and increase their market share.
• Salary £35.000+ (neg)
• Comprehensive benefits
• Remote
• Head office: Farnborough
Overview:
The Technical Services team provide a wide range of services to their customers, providing both proactive and reactive technical support as well as implementing new technical solutions and, on completion, ensuring an efficient and complete transition into BAU operation.
In this role as part of the technical services team, you will be responsible for providing internal technical support, mainly focussing on providing high level support to their cloud services and on-premise customers. The successful applicant will initially be required to support email hygiene and web scanning technologies for a number of blue-chip organisations.
The successful candidate will quickly become a subject matter expert in these areas and will be expected to use these skills to articulate to customers the benefits of these technologies and the value they are able to add through our program of enhanced services.
Duties and Responsibilities:
1st and 2nd Line support for the following technology areas
Email routing
Email hygiene (spam/malware)
Email encryption (TLS/Policy Based Encryption)
DMARC/DKIM implementation
Web routing
URL Filtering
Web data protection
Endpoint Security
Technical support for internal staff
Supervision of the support team and provision of KPI data to the business relating to the support function
Management of the inbound workload and the distribution to the team
Prompt escalation of ongoing problems and SLA breaches though the business and also through their vendors
Fostering of relationships with vendors at a senior support level
In addition, the successful candidate will be required to,
Carry out remote security/design reviews for existing customers in this area
Making recommendations and driving these recommendations to resolve outstanding issues
Produce accurate and effective documentation
Adhere to relevant change control processes
Develop strong customer relationships to drive further engagement
Perform other duties as required by the business
Required to travel to Farnborough or London once per quarter
One or more of the following skills are desirable:
VMWare Infrastructure administration
Azure Active Directory/LDAP administration
Networking Skills (routing/firewalls/switching)
Essential characteristics:
Broad level of IT experience (particularly in the email/encryption or web proxy arena)
Excellent organisational skills
Team Player
Excellent customer service skills
Good problem-solving capacity and the ability to do so unsupervised
This is a key and varied role. The successful candidate will be a primary point of contact with customers, so it is essential that a high level of professionalism is maintained.
If you are interested in this position, please APPLY NOW!
If you haven't received a response within 5 working days please assume your application was unsuccessful on this occasion
You will work alongside a Technical Support Analyst and report into the Head of Technical Services. You will be part of an established yet expanding company that continue to drive their success and increase their market share.
• Salary £35.000+ (neg)
• Comprehensive benefits
• Remote
• Head office: Farnborough
Overview:
The Technical Services team provide a wide range of services to their customers, providing both proactive and reactive technical support as well as implementing new technical solutions and, on completion, ensuring an efficient and complete transition into BAU operation.
In this role as part of the technical services team, you will be responsible for providing internal technical support, mainly focussing on providing high level support to their cloud services and on-premise customers. The successful applicant will initially be required to support email hygiene and web scanning technologies for a number of blue-chip organisations.
The successful candidate will quickly become a subject matter expert in these areas and will be expected to use these skills to articulate to customers the benefits of these technologies and the value they are able to add through our program of enhanced services.
Duties and Responsibilities:
1st and 2nd Line support for the following technology areas
Email routing
Email hygiene (spam/malware)
Email encryption (TLS/Policy Based Encryption)
DMARC/DKIM implementation
Web routing
URL Filtering
Web data protection
Endpoint Security
Technical support for internal staff
Supervision of the support team and provision of KPI data to the business relating to the support function
Management of the inbound workload and the distribution to the team
Prompt escalation of ongoing problems and SLA breaches though the business and also through their vendors
Fostering of relationships with vendors at a senior support level
In addition, the successful candidate will be required to,
Carry out remote security/design reviews for existing customers in this area
Making recommendations and driving these recommendations to resolve outstanding issues
Produce accurate and effective documentation
Adhere to relevant change control processes
Develop strong customer relationships to drive further engagement
Perform other duties as required by the business
Required to travel to Farnborough or London once per quarter
One or more of the following skills are desirable:
VMWare Infrastructure administration
Azure Active Directory/LDAP administration
Networking Skills (routing/firewalls/switching)
Essential characteristics:
Broad level of IT experience (particularly in the email/encryption or web proxy arena)
Excellent organisational skills
Team Player
Excellent customer service skills
Good problem-solving capacity and the ability to do so unsupervised
This is a key and varied role. The successful candidate will be a primary point of contact with customers, so it is essential that a high level of professionalism is maintained.
If you are interested in this position, please APPLY NOW!
If you haven't received a response within 5 working days please assume your application was unsuccessful on this occasion
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