Verisure Services (UK) LimitedCoventry
an excellent customer experience. You will also receive warm leads sourced from our call centre and your responsibility is to efficiently convert these leads into successful sales.
Previous experience in sales or retail is desirable but not essential. Full...
Birmingham
that has experience in B2B Sales and is confident in getting market research and generate Leads though prospect calls. Working on various campaigns, you will be joining a team to make outbound calls to businesses, generating leads, doing market research...
Acorn insurance & Financial Services LTDBirmingham
and SLA turn arounds.
3. Inbound and Outbound target audience (UTA- Universal Target Audience) leads to qualify to next stages to meet agreed team KPI’s.
4. Professional approach to communication as a main tool to build and maintain all levels...
1 similar job: London
Regional Recruitment ServicesBirmingham
Telemarketer that has experience in B2B Sales and is confident in getting market research and generate Leads though prospect calls. Working on various campaigns, you will be joining a team to make outbound calls to businesses, generating leads, doing market...
Regional Recruitment ServicesBirmingham
that has experience in B2B Sales and is confident in getting market research and generate Leads though prospect calls. Working on various campaigns, you will be joining a team to make outbound calls to businesses, generating leads, doing market research...
Get new jobs by email!
Get email updates for the latest Call Centre Team Lead jobs in West Midlands
It's free, and you can cancel email updates at any time
Outbound Calling Agent - Fundraising
British Heart Foundation | Birmingham | Contract | Full-time | £23,000/year | www.charityjob.co.uk |
Do you have experience of outbound calling in a call centre environment? Do you thrive on connecting with people and making a difference?
Look no further! Join our team as a fundraising call centre agent and contribute to world free from the fear of heart and circulatory diseases. A world without heartbreak.
About the role
As a valued member of our Customer Engagement team, your role will be pivotal in driving our support and fundraising efforts through outbound calling. Your mission is to connect with our British Heart Foundation (BHF) supporters, who are the lifeblood of our organisation.
Here’s how you’ll make a difference:
Supporter Engagement Specialist: Connecting with our BHF supporters through outbound calls. Fundraising Event Advocate: Promoting major fundraising events like the London Marathon and the London to Brighton Bike Ride. Customer Experience Ambassador: Enhancing satisfaction and relationships through social media and stewardship activities.
Working arrangements
We have two 6-month fixed term contracts available. These roles, while initially for six months, could potentially lead to permanent job opportunities.
Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday, with flexibility to work 11:00am - 07:00pm during peak event season.
This is a blended role, where your work will be dual located between your home and our Birmingham office (B37 7YE).
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do.
This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
About you
Outbound Calling Experience: You’ve honed your skills in a call centre environment, where you’ve built strong relationships over the phone. You can use your experience in this environment to enhance our customer experience and drive fundraising revenue.
Exceptional Communication Skills: Your written and spoken English is impeccable. You’ve previously experience engaging with customers via social media.
Tech Proficiency: Your computer literacy is top-notch, you have experience with Microsoft Office, CRM systems, and data entry.
Outstanding Customer Service: World-class customer service is your mantra. Your empathy and enthusiasm radiate, and your skills enable you to facilitate informative and engaging customer interactions.
Attention to Detail: You’re meticulous. Whether it’s accurately recording data or ensuring smooth operations, your administrative skills shine through.
What can we offer you? Our Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential. We have a strong culture of internal progression and will actively support you to develop your career within the Customer Services team and the wider organisation. Our generous staff benefits include: • 30 days annual leave plus bank holidays • Private medical insurance • Dental health cover • Contribution towards gym membership • Pension with employer contribution up to 10% • Life assurance
Look no further! Join our team as a fundraising call centre agent and contribute to world free from the fear of heart and circulatory diseases. A world without heartbreak.
About the role
As a valued member of our Customer Engagement team, your role will be pivotal in driving our support and fundraising efforts through outbound calling. Your mission is to connect with our British Heart Foundation (BHF) supporters, who are the lifeblood of our organisation.
Here’s how you’ll make a difference:
Supporter Engagement Specialist: Connecting with our BHF supporters through outbound calls. Fundraising Event Advocate: Promoting major fundraising events like the London Marathon and the London to Brighton Bike Ride. Customer Experience Ambassador: Enhancing satisfaction and relationships through social media and stewardship activities.
Working arrangements
We have two 6-month fixed term contracts available. These roles, while initially for six months, could potentially lead to permanent job opportunities.
Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday, with flexibility to work 11:00am - 07:00pm during peak event season.
This is a blended role, where your work will be dual located between your home and our Birmingham office (B37 7YE).
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do.
This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
About you
Outbound Calling Experience: You’ve honed your skills in a call centre environment, where you’ve built strong relationships over the phone. You can use your experience in this environment to enhance our customer experience and drive fundraising revenue.
Exceptional Communication Skills: Your written and spoken English is impeccable. You’ve previously experience engaging with customers via social media.
Tech Proficiency: Your computer literacy is top-notch, you have experience with Microsoft Office, CRM systems, and data entry.
Outstanding Customer Service: World-class customer service is your mantra. Your empathy and enthusiasm radiate, and your skills enable you to facilitate informative and engaging customer interactions.
Attention to Detail: You’re meticulous. Whether it’s accurately recording data or ensuring smooth operations, your administrative skills shine through.
What can we offer you? Our Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential. We have a strong culture of internal progression and will actively support you to develop your career within the Customer Services team and the wider organisation. Our generous staff benefits include: • 30 days annual leave plus bank holidays • Private medical insurance • Dental health cover • Contribution towards gym membership • Pension with employer contribution up to 10% • Life assurance
Best jobs you don't want to miss: