Technical Services Adviser (Fire Protection industry)
Russell Taylor Group are currently recruiting for a Technical Services Adviser to specialise in the fire protection industry. This candidate will be responsible for ensuring technical enquiries are dealt with in a professional manner. […]
• Assessing incoming queries and assigning caseloads to technical engineers.
• Offering technical support via phone/email in line with required competency level on SKEB matrix.
• Maintaining appropriate records in CRM system. […]
• Utilising KPI's to measure service level provided and customer response times. […]
• Undertake review into technical involvement on...
• Assessing incoming queries and assigning caseloads to technical engineers.
• Offering technical support via phone/email in line with required competency level on SKEB matrix.
• Maintaining appropriate records in CRM system. […]
• Utilising KPI's to measure service level provided and customer response times. […]
• Undertake review into technical involvement on...
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