Customer Service Advisor
Nottingham | Permanent | £26,000 - £29,000/year | www.cv-library.co.uk |
Job description -
Customer Service Advisor - 26k - 29k + Bonus!
• Investigate and analyse customer concerns, providing accurate and timely responses.
• Collaborate with internal teams to address root causes and implement corrective actions.
Communication:
• Maintain open lines of communication with customers, keeping them informed throughout the escalation resolution process.
• Provide clear and concise updates to both internal stakeholders and customers regarding the status of escalations.
Documentation and Reporting:
• Document all customer interactions and escalations, maintaining accurate records.
• Generate regular reports on customer escalations, identifying trends and proposing proactive solutions.
Customer Satisfaction:
• Monitor customer satisfaction levels and implement strategies to enhance overall customer experience.
• Proactively seek feedback from customers to identify opportunities for improvement.
Qualifications and Skills:
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities with a keen attention to detail.
• Ability to work collaboratively in a team environment.
• Proficient in using relevant software applications for documentation and reporting.
Job Types: Full-time, Permanent
Pay: £26,000.00-£27,000.00 per year
Benefits -
• Company pension
• Free parking
• 25 days holiday + Bank holidays
• Yearly bonus
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay
Schedule:
• Monday to Friday
• No weekends
Customer Service Advisor - 26k - 29k + Bonus!
• Investigate and analyse customer concerns, providing accurate and timely responses.
• Collaborate with internal teams to address root causes and implement corrective actions.
Communication:
• Maintain open lines of communication with customers, keeping them informed throughout the escalation resolution process.
• Provide clear and concise updates to both internal stakeholders and customers regarding the status of escalations.
Documentation and Reporting:
• Document all customer interactions and escalations, maintaining accurate records.
• Generate regular reports on customer escalations, identifying trends and proposing proactive solutions.
Customer Satisfaction:
• Monitor customer satisfaction levels and implement strategies to enhance overall customer experience.
• Proactively seek feedback from customers to identify opportunities for improvement.
Qualifications and Skills:
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities with a keen attention to detail.
• Ability to work collaboratively in a team environment.
• Proficient in using relevant software applications for documentation and reporting.
Job Types: Full-time, Permanent
Pay: £26,000.00-£27,000.00 per year
Benefits -
• Company pension
• Free parking
• 25 days holiday + Bank holidays
• Yearly bonus
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay
Schedule:
• Monday to Friday
• No weekends
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