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Specialist Customer Support

apartmentCapital One - UKplaceNottingham
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire.From time to time, our customers have trouble making payments on their credit card account.This might be due to health issues, job loss or even a deeper vulnerability.As a member of our Specialist Customer Support Team, you’...
apartmentUberplaceEngland
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
apartmentUberplaceEngland
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
apartmentALTENplaceDerby
their practices to ensure compliance with internal and external requirements. Quality Assurance Managers gain experience of applying their skills and knowledge to a dynamic company providing services in different key sectors With your portfolio of projects, you...
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QA Manager

apartmentSJR PartnersplaceCoventry, 32 mi from Derby
QA Manager Monday – Friday 8.30am – 5pm £36,400 Coventry The Role: To ensure that the Company complies with the Quality Assurance requirements of the customer and relevant third-party agencies and meets its legal obligation in terms of current...
apartmentDHU HealthcareplaceDerby
with Information Asset Owners to support the improvement of Data Quality. Contribute to elements of the organisation’s Integrated Performance Report (IPR) to deliver Data Quality Assurance to the Board. To be a successful Data Quality Manager you’ll need...
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Data QA Manager

apartmentDHU HealthcareplaceDerby
with Information Asset Owners to support the improvement of Data Quality. Contribute to elements of the organisation’s Integrated Performance Report (IPR) to deliver Data Quality Assurance to the Board. To be a successful Data Quality Manager you’ll need...
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QA Manager

apartmentHenderson Brown RecruitmentplaceCoventry, 32 mi from Derby
Job Title: QA Manager Salary: £36,400 Location: Coventry Reference: HB8234 Our client is a leading food business who supply to a variety of the major retailers. As they continue to expand and grow their presence in the marketplace they are now...
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Deputy Children's Home Manager

Derby | findajob.dwp.gov.uk |
ESSENTIAL: Level 5 diploma or equivalent, driving license, 1+ years experience

MAIN RESPONSABILITIES
 •  To Work with the Manager to manage the daily running of the children’s home(s) in line with company policy and regulatory requirements. Supervising and providing guidance, support, direction and leadership to staff and to take the Managerial responsibility on the Managers absence.
 •  To Model best practise approaches during challenging behaviours, ensuring there is coherent and consistent high levels of care.
 •  Work directly with and as part of the senior management team for the best interest of the young people, staff, and company.

KEY TASKS
 •  To ensure the policies, procedures and frameworks that underpin the home are up to date and affectively implemented daily representing best practise and reflective of the company’s inclusion and culture.
 •  Establish and use methods to evaluate the quality of care provided by staff within the home and to make improvements where necessary and encourage continuous improvement.
 •  Model the best practise approaches to working with and supporting children with challenging behaviours.
 •  Ensure a regular use of effective handovers and debriefs for staff.
 •  Participate in the placement of children and their transition process in and out of the home.
 •  Regularly review the staffing structure and support HR with recruitment, induction, and training.
 •  Support the Manager to regularly review the budget needs within the home
 •  Ensure daily practise within the homes reflects the equality and diversity goals of the company and needs of the staff and young people
 •  Work effectively with all professionals and multi agencies that are required for the best care of the young people.
 •  Conduct supervisions and welfare meetings and attend disciplinary meetings with the Manager/HR as and when required as per company policy.
 •  Provide consistent leadership, ensuring staff feel respected, listened to, and supported.
 •  Work with the Manager to implement performance plans where particular staff require the extra support. Assess skill gaps and work with HR to implement training and mentoring where needed.
 •  Support the Manager to conduct probationary reviews and appraisals.
 •  Directly Manage the team leaders and ensure they are equipped with the skillset required to be line managers to the support workers within the team.
 •  Take part in scheduling shifts and working on the rota to ensure that the home is staffed appropriately and adequately. Ensuring on call and managerial presence at all appropriate times.
 •  Ensure staff, visitors and young people are safeguarded daily and health and safety protocols are followed according to the health and safety at work act 1974
 •  Work with your staff team to ensure positive outcomes, reducing incidents and providing a safe environment for young people, visitors, and staff.
 •  Report and whistle blow any work situation that is deemed by the management of health and safety act 1999, to cause imminent danger and shortcomings of the employer’s protection arrangements.
 •  To monitor and maintain standards against agreed criteria and objectives and to implement quality assurance systems, which reflect agreed good practice.
(This job description may be reviewed and amended regularly as per the needs of the business)