Connells Group HQDunstable
We're seeking Customer Service Advisors to join our busy and established team based in our vibrant contact centre in Dunstable.This is an excellent opportunity for a motivated and driven individual to kick start their career with Connells Group...
Luton, 4 mi from Dunstable
support, train and advise local authority services, schools, trusts and other client organisations on the implementation of Health and Safety Policies and Strategy. Work collaboratively with external establishments and internal management to provide...
Luton, 4 mi from Dunstable
We're Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central government, to education, to health and care, over 5,000 public bodies across the globe use our software...
CivicaLuton, 4 mi from Dunstable
of project and BAU support work on the latest infrastructure technologies.
Essential Competencies:
Non technical:
• Demonstrable experience working in IT service delivery
• Exceptional Customer Service skills
• Incident and Service Request Management...
Mansell Recruitment GroupLuton, 4 mi from Dunstable
field service opportunities and drive growth.
Provide technical support and advice to sales colleagues where appropriate.
Develop and maintain good working relationships with customers and their representatives.
Liaise with Health & Safety and Field...
Connect2LutonLuton, 4 mi from Dunstable
support, train and advise local authority services, schools, trusts and other client organisations on the implementation of Health and Safety Policies and Strategy. Work collaboratively with external establishments and internal management to provide...
Mansell Recruitment GroupLuton, 4 mi from Dunstable
field service opportunities and drive growth.
Provide technical support and advice to sales colleagues where appropriate.
Develop and maintain good working relationships with customers and their representatives.
Liaise with Health & Safety and Field...
Get new jobs by email!
Get email updates for the latest Health Support Services jobs in Dunstable
It's free, and you can cancel email updates at any time
Service User Network (SUN) Specialist Clinician and Service Manager
NHS Jobs | Dunstable | findajob.dwp.gov.uk |
The post holder will be based at Mind-BLMK premises in Luton, and will be required to travel to sites across Bedford, Central Bedfordshire and Luton when necessary for the delivery of SUN groups. As a key member of a new team of Clinical and Lived Experience SUN facilitators, the post holder will be responsible for developing, delivering and contributing to a SUN service across Bedford, Central Bedfordshire and Luton.
These responsibilities include: Taking a lead role in shaping, co-ordinating, organising, managing and ensuring the effective delivery of the programme of groups across Bedfordshire and Luton. Providing effective leadership in all aspects of service planning and delivery in liaison with the Mind-BLMK Operational Manager & administration staff and under supervision of the Complex Needs Service Consultant Psychologist and Medical Psychotherapist.
Building relationships and links with other community-based services (e.g. primary care, community mental health, Recovery College), teams and voluntary sector providers to create awareness of the SUN and to promote early access for those with complex emotional needs likely to be associated with traits and/or a diagnosis of personality disorder.
Managing self-referrals from adults (18 +) with complex emotional needs who wish to access SUN. Using clinical expertise and specialist training in the SUN model to co-facilitate SUN groups with Lived Experience Group Facilitators, leading on safety plans and risk management.
Ensuring the collaborative development of safety plans with people participating in the SUN groups in accordance with the service protocols. Working closely with colleagues in community mental health services to promote smooth transitions between teams and services, facilitating an easy in, easy out approach to improve access to evidence-based interventions.
Providing day-to-day management of both Clinical and Lived Experience SUN Group Facilitators. Providing monthly managerial supervision to Clinical SUN Facilitators, and bi-monthly joint managerial supervision of Lived Experience Facilitators as agreed and appropriate.
Assisting in the planning of the service and development of the SUN model. Leading on the recruitment and training of staff within the service, when required, to ensure that best practice standards are met. Working with the Mind-BLMK Operational Manager to support the management of human resources, whilst simultaneously ensuring that the Trust targets for recruitment, retention, sickness levels, supervision and appraisals are met for Trust employees.
Working with service users to co-produce key elements of the operational arrangements of the service, before and during service deployment. Working with senior colleagues to finalise the service operational procedures ensuring that these meet the Trusts clinical requirements and are commensurate with the Trusts Management and Human Resources policies.
Working with the Mind-BLMK Operational Manager to ensure that the physical environment is conducive to the delivery of high quality care by ensuring that there are clear systems for providing services in safe and secure environments (including InPhase), arranging for replacement and/or repair of equipment and furnishings, and liaising with relevant organisations in satellite bases to ensure a clean, safe and secure environment.
Identifying day-to-day risks and mitigating actions which will be key to risk management within the service and inform how the service operates. Maintaining systems and processes for the effective operation of the team, including audits in relation to effectiveness and quality and the development and monitoring of associated action plans.
Maintaining a high standard of clinical record keeping that meets both the Trusts and Mind-BLMK record keeping requirements. Taking responsibility for collecting relevant data on work activities, and inputting data onto the relevant databases as required.
Leading on the evaluation of SUN service with support from the Complex Needs Service Consultant Psychologist and the Mind-BLMK Operational Manager. Maintaining a high standard of care in all areas of practice in accordance with the relevant professional Code of Conduct and guidelines.
These responsibilities include: Taking a lead role in shaping, co-ordinating, organising, managing and ensuring the effective delivery of the programme of groups across Bedfordshire and Luton. Providing effective leadership in all aspects of service planning and delivery in liaison with the Mind-BLMK Operational Manager & administration staff and under supervision of the Complex Needs Service Consultant Psychologist and Medical Psychotherapist.
Building relationships and links with other community-based services (e.g. primary care, community mental health, Recovery College), teams and voluntary sector providers to create awareness of the SUN and to promote early access for those with complex emotional needs likely to be associated with traits and/or a diagnosis of personality disorder.
Managing self-referrals from adults (18 +) with complex emotional needs who wish to access SUN. Using clinical expertise and specialist training in the SUN model to co-facilitate SUN groups with Lived Experience Group Facilitators, leading on safety plans and risk management.
Ensuring the collaborative development of safety plans with people participating in the SUN groups in accordance with the service protocols. Working closely with colleagues in community mental health services to promote smooth transitions between teams and services, facilitating an easy in, easy out approach to improve access to evidence-based interventions.
Providing day-to-day management of both Clinical and Lived Experience SUN Group Facilitators. Providing monthly managerial supervision to Clinical SUN Facilitators, and bi-monthly joint managerial supervision of Lived Experience Facilitators as agreed and appropriate.
Assisting in the planning of the service and development of the SUN model. Leading on the recruitment and training of staff within the service, when required, to ensure that best practice standards are met. Working with the Mind-BLMK Operational Manager to support the management of human resources, whilst simultaneously ensuring that the Trust targets for recruitment, retention, sickness levels, supervision and appraisals are met for Trust employees.
Working with service users to co-produce key elements of the operational arrangements of the service, before and during service deployment. Working with senior colleagues to finalise the service operational procedures ensuring that these meet the Trusts clinical requirements and are commensurate with the Trusts Management and Human Resources policies.
Working with the Mind-BLMK Operational Manager to ensure that the physical environment is conducive to the delivery of high quality care by ensuring that there are clear systems for providing services in safe and secure environments (including InPhase), arranging for replacement and/or repair of equipment and furnishings, and liaising with relevant organisations in satellite bases to ensure a clean, safe and secure environment.
Identifying day-to-day risks and mitigating actions which will be key to risk management within the service and inform how the service operates. Maintaining systems and processes for the effective operation of the team, including audits in relation to effectiveness and quality and the development and monitoring of associated action plans.
Maintaining a high standard of clinical record keeping that meets both the Trusts and Mind-BLMK record keeping requirements. Taking responsibility for collecting relevant data on work activities, and inputting data onto the relevant databases as required.
Leading on the evaluation of SUN service with support from the Complex Needs Service Consultant Psychologist and the Mind-BLMK Operational Manager. Maintaining a high standard of care in all areas of practice in accordance with the relevant professional Code of Conduct and guidelines.
Best jobs you don't want to miss: