The AlchemistLeeds
Do you have a genuine passion for all things food and drink, can provide excellent, energetic service to all of our guests and would like to join a diverse, highly motivated and professional team? We are recruiting outgoing, talented individuals to join our team.
Transparent Tronc policy where 100% ...
Elizabeth School of LondonLeeds, 13 mi from Harrogate
discounts Cycle to work Investing and savings opportunities Financial wellbeing – personal debt advise. Financial wellbeing education My Mind Pal (mental fitness)...
Clayton DaviesLeeds, 13 mi from Harrogate
Our client, an independent Financial Advisory firm, are looking for an experienced Financial Adviser to join their team. As an employed Independent Financial Adviser, your role is to understand your clients current and future financial goals.
Key...
UberEngland
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
Lime People Search & Select LtdHarrogate
generally you would be responsible for supporting Financial Advisors of the company in day-to-day Administrative tasks, which will include direct contact with clients, 3rd parties and internal stakeholders.
Your specific duties will include:
1. Providing...
IMPRESSION RECRUITMENT LIMITEDHarrogate
that understands the importance of personal growth, and will give you every opportunity to establish yourself as a qualified finance professional. If you have experience of working in tax within either practice or industry, and are looking for your next opportunity...
Quilter Financial PlanningLeeds, 13 mi from Harrogate
If you are an experienced Financial Advisor seeking a more supported role then this could be the opportunity for you! This is a fantastic opportunity that will suit any experienced Financial Adviser, whether you come from an independent or a banking...
Rmk Talent Solutions - 0131 220 9041Leeds, 13 mi from Harrogate
advisers.
This profession offers: Flexibility to balance work and family life effectively.
Lucrative financial perks coupled with avenues for advancement.
Personal fulfillment derived from engaging in meaningful and gratifying work.
Currently...
Get new jobs by email!
Get email updates for the latest Personal Financial Adviser jobs in Harrogate
It's free, and you can cancel email updates at any time
Customer Service Manager - Fixed Term
NEOM Wellbeing | Harrogate | Temporary | apply.workable.com |
Company
At NEOM, we believe WELLBEING starts with the little moments. Our vision is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. Our 100% natural fragrances are designed to help boost your energy, give you a mood lift, help you sleep better, and reduce stress.
The Role
We are looking for a Customer Service Manager for a fixed term contract of 12 months, based from our Harrogate office. This position is responsible for overseeing the management and delivery of Customer Service at NEOM Wellbeing.
Reporting to the Operation Director, the Customer Service Manager will work to deliver and uphold exceptional levels of Customer Service across both B2C and B2B channels.
The Customer Service Manager will have full accountability for the order to delivery process. They will lead the relationship with the 3PL ensuring the correct processes & controls are in place to deliver the B2B and B2C customers orders in line with the customer request date and in the quality expected.
The Customer Service manager will ensure the right system controls are in place.
They will also have accountability for the B2C consumer experience and with a team of advisors, be the ambassador for the NEOM customer across the business, utilizing every opportunity to connect, push boundaries & provide feedback whilst providing an honest, genuine, and ‘real’ experience that the customer will engage with.
What You Will Do
• Own the entire order process from beginning to end (entry, management, transmission, shipping)
• Ensure team are adequately trained across all aspects of the customer service function.
• Point of escalation for team queries
• Manage manual and automated system order processes; suggest and implement process and system improvements where necessary.
• Ensure that all orders are invoiced accurately and any credits are completed in a timely basis in line with financial requirements - i.e. “month end”. Resolve credit queries with the credit control team to achieve this.
• Proactively manage the order process from start to finish on the ERP system, ensuring all orders captured accuracy and conform to NEOMs shipping and MOQ requirements.
• Educate customers/commercial teams on rules of supply such as lead times, MOQs, product information, delivery dates etc
• Analyse data and respond to customer questions in a timely manner, with urgency
• Support the accurate capture of order incidents to support the 3PL’s root cause analysis and continuous improvement initiatives
• Responsible for management and execution across the team of multiple email accounts including, set up for new customer accounts, consumer queries, and administrative support and automated orders management.
• Achieve On Time and In Full service metrics for all customers by coordinating delivery of goods for orders with the wider business planning, logistics, sales and finance
• Deliver a consistent, customer-centric, passionate, and ‘real’ experience at every touchpoint
• Apply versatility throughout brand platforms, ensuring you are professional, coherent and in line with our values, tone of voice & brand including CRM tool, Live Chat, phones, social messaging, and product and site reviews
• Build & improve customer relationships
• Take every opportunity to capture customer data in order to expand the NEOM Community and encourage customer loyalty
• Timely and accurate provision of reporting to drive prioritisation of issues and performance vs SLAs
• Accountable for all customer care communication, striving to resolve a customer contact within the 1st interaction
• Select the most appropriate method of communication to seek rapid resolution for the customer contact, and adapt to suit each individual customer
• Work collaboratively within the team and to carry out all assigned operational and administrative tasks for the department - E.g., returns reports, Yopto reviews, customer satisfaction and customer feedback
• Optimise product knowledge wherever possible maximising selling opportunities
• Responsible for proactive customer care activities to reduce inbound customer contacts
Requirements
• Minimum of 2 years of experience in a Customer Service Manager or similar position
• Prior people management experience is a requirement
• Experience using Zendesk (or similar CRM tool) preferred, but not essential
• Experience using Shopify (or similar) preferred, but not essential
• A desire to always learn and develop, aiming to exceed customer expectations and create best-in-class experiences at every opportunity
• Naturally customer focused with a good understanding of customer behaviour
• A deep understanding of the eCommerce operation and the customer journey
• High energy, willingness to learn and the desire to get stuck in
• Team focused with a can-do attitude and a positive, growth mindset
• Strong organisational skills, attention to detail & excellent communicator
• Enjoy a fast-paced business with a ‘start up’ mentality and approach
• Genuine passion & enthusiasm for the brand, and beauty/wellness industry
Benefits
• TIME TO CHILL - 25 days holiday plus bank holidays
• BIRTHDAY TREAT - Extra Day off on your birthday
• WELLBEING DAYS - take some time to recharge and reset
• NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
• HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
• DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for nay personal fundraising efforts too.
Apply Now
Click to apply now, with your CV and covering note, telling us all about you and what your feel you can bring to NEOM!
At NEOM, we believe WELLBEING starts with the little moments. Our vision is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. Our 100% natural fragrances are designed to help boost your energy, give you a mood lift, help you sleep better, and reduce stress.
The Role
We are looking for a Customer Service Manager for a fixed term contract of 12 months, based from our Harrogate office. This position is responsible for overseeing the management and delivery of Customer Service at NEOM Wellbeing.
Reporting to the Operation Director, the Customer Service Manager will work to deliver and uphold exceptional levels of Customer Service across both B2C and B2B channels.
The Customer Service Manager will have full accountability for the order to delivery process. They will lead the relationship with the 3PL ensuring the correct processes & controls are in place to deliver the B2B and B2C customers orders in line with the customer request date and in the quality expected.
The Customer Service manager will ensure the right system controls are in place.
They will also have accountability for the B2C consumer experience and with a team of advisors, be the ambassador for the NEOM customer across the business, utilizing every opportunity to connect, push boundaries & provide feedback whilst providing an honest, genuine, and ‘real’ experience that the customer will engage with.
What You Will Do
• Own the entire order process from beginning to end (entry, management, transmission, shipping)
• Ensure team are adequately trained across all aspects of the customer service function.
• Point of escalation for team queries
• Manage manual and automated system order processes; suggest and implement process and system improvements where necessary.
• Ensure that all orders are invoiced accurately and any credits are completed in a timely basis in line with financial requirements - i.e. “month end”. Resolve credit queries with the credit control team to achieve this.
• Proactively manage the order process from start to finish on the ERP system, ensuring all orders captured accuracy and conform to NEOMs shipping and MOQ requirements.
• Educate customers/commercial teams on rules of supply such as lead times, MOQs, product information, delivery dates etc
• Analyse data and respond to customer questions in a timely manner, with urgency
• Support the accurate capture of order incidents to support the 3PL’s root cause analysis and continuous improvement initiatives
• Responsible for management and execution across the team of multiple email accounts including, set up for new customer accounts, consumer queries, and administrative support and automated orders management.
• Achieve On Time and In Full service metrics for all customers by coordinating delivery of goods for orders with the wider business planning, logistics, sales and finance
• Deliver a consistent, customer-centric, passionate, and ‘real’ experience at every touchpoint
• Apply versatility throughout brand platforms, ensuring you are professional, coherent and in line with our values, tone of voice & brand including CRM tool, Live Chat, phones, social messaging, and product and site reviews
• Build & improve customer relationships
• Take every opportunity to capture customer data in order to expand the NEOM Community and encourage customer loyalty
• Timely and accurate provision of reporting to drive prioritisation of issues and performance vs SLAs
• Accountable for all customer care communication, striving to resolve a customer contact within the 1st interaction
• Select the most appropriate method of communication to seek rapid resolution for the customer contact, and adapt to suit each individual customer
• Work collaboratively within the team and to carry out all assigned operational and administrative tasks for the department - E.g., returns reports, Yopto reviews, customer satisfaction and customer feedback
• Optimise product knowledge wherever possible maximising selling opportunities
• Responsible for proactive customer care activities to reduce inbound customer contacts
Requirements
• Minimum of 2 years of experience in a Customer Service Manager or similar position
• Prior people management experience is a requirement
• Experience using Zendesk (or similar CRM tool) preferred, but not essential
• Experience using Shopify (or similar) preferred, but not essential
• A desire to always learn and develop, aiming to exceed customer expectations and create best-in-class experiences at every opportunity
• Naturally customer focused with a good understanding of customer behaviour
• A deep understanding of the eCommerce operation and the customer journey
• High energy, willingness to learn and the desire to get stuck in
• Team focused with a can-do attitude and a positive, growth mindset
• Strong organisational skills, attention to detail & excellent communicator
• Enjoy a fast-paced business with a ‘start up’ mentality and approach
• Genuine passion & enthusiasm for the brand, and beauty/wellness industry
Benefits
• TIME TO CHILL - 25 days holiday plus bank holidays
• BIRTHDAY TREAT - Extra Day off on your birthday
• WELLBEING DAYS - take some time to recharge and reset
• NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
• HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
• DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for nay personal fundraising efforts too.
Apply Now
Click to apply now, with your CV and covering note, telling us all about you and what your feel you can bring to NEOM!
Best jobs you don't want to miss: