AppleMilton Keynes
Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience that’s unlike any other.As a Specialist, it starts with you discovering customers’ needs.And with the support of your store team members, you match those needs with the right product...
UberMilton Keynes
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
Northampton
Our client based in Northampton require a Service Technician to join their team to provide field based Planned Preventive Maintenance support of company products throughout the UK and Ireland. Delivering consistently high quality and accurate...
2 similar jobs: Epsom, Cambridge
Daventry
Technician to join their skilled team. The company are a highly respected global manufacturer of specialist CNC machinery, and they are able to provide a genuine platform for growth and development.
The successful candidate will provide first-line support...
Rushden
Service Technician
Based in Rushden - requirement to travel across UK and Ireland to customers and occasional requirement to travel to Italy for training
Salary - £23,000 - £28,000 per annum
Hours - 37.5 hours contracted per week but required...
Northampton
people and property working in and visiting ASDA Stores.
Key Accountabilities: Operations Manager
• To be the first point of contact for Supervisors and Technicians for system related queries and escalations
• To liaise with stores when problems...
Northamptonshire
Positive attitude.
• Hold a valid full UK driving licence and have your own transport
Key Skills:
IT Support. IT Technician. Helpdesk. Service Desk. IT Support. External Clients. Managed Services. MSP. Windows Server Microsoft 365. Active Directory. MS...
Revorec Recruitment SolutionsDaventry
/robotic machinery? Are you looking for a local office-based role offering an excellent benefits package, training and progression opportunities, and great work-life balance hours?
Due to growth, my client is looking for a CNC Service Desk Technician...
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2nd Line Support Engineer
Northampton | www.reed.co.uk |
2nd Line Support Engineer
My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team!
As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service.
The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career.
Location: Northampton
Salary: Up to £35,000 DOE
Key responsibilities:
• Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently.
• Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary.
• Install, set up, and maintain computer hardware, software, and peripherals.
• Install system upgrades and patches to ensure the security and stability of clients' IT environments.
• Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes.
• Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions.
• Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties.
• Manage and resolve phone difficulties, such as VolP systems and connectivity.
• Assist in user training for end users and on-the-job with 1st line support colleagues.
Skills:
• Proficient in resolving cloud, hardware, software, and network issues.
• Strong understanding of Microsoft operating systems.
• Experience with Active Directory, Group Policy, and other network administration responsibilities.
• Experience using VolP telephony systems.
• Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred.
Benefits:
• 22 days holiday (extra day leave on your Birthday!)
• NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses
• Death in Service
• Discount scheme on entertainment/shopping/leisure activities
If you are looking for a new position in a professional, but fun, environment, then please apply today!
Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support
Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team!
As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service.
The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career.
Location: Northampton
Salary: Up to £35,000 DOE
Key responsibilities:
• Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently.
• Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary.
• Install, set up, and maintain computer hardware, software, and peripherals.
• Install system upgrades and patches to ensure the security and stability of clients' IT environments.
• Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes.
• Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions.
• Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties.
• Manage and resolve phone difficulties, such as VolP systems and connectivity.
• Assist in user training for end users and on-the-job with 1st line support colleagues.
Skills:
• Proficient in resolving cloud, hardware, software, and network issues.
• Strong understanding of Microsoft operating systems.
• Experience with Active Directory, Group Policy, and other network administration responsibilities.
• Experience using VolP telephony systems.
• Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred.
Benefits:
• 22 days holiday (extra day leave on your Birthday!)
• NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses
• Death in Service
• Discount scheme on entertainment/shopping/leisure activities
If you are looking for a new position in a professional, but fun, environment, then please apply today!
Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support
Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
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