BrakesWindsor
SalesConsultant – Your Way – Home/Field Based –Windsor .FixedTerm Contract (12 months) - Covering MaternityLeave .Upto £39,000 with fantastic bonuses, company car &home-based contract & excellent companybenefits .Here at Brakes, wehave ambitious growth plans and are launching a brand new offeringca...
Think Specialist RecruitmentSt Albans, 34 mi from Reading
Would you like to work for a market-leading organisation? Do you have previous office based customer service experience? Would you like to be part of a great team environment?
Think Specialist Recruitment are pleased to be working with a great...
Think Specialist RecruitmentSt Albans, 34 mi from Reading
Are you looking to kick start a career within a creative position? Do you have previous experience working within design? Have you got experience of using Adobe Illustrator?
Think Specialist Recruitment are pleased to be working with a leading...
UberWoking
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
UberHigh Wycombe
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
UberBracknell
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
The Recruitment CoLyne, 17 mi from Reading
Job Title: Technical Experience Specialist Department: Customer Support Company Overview:Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products...
Robert HalfLondon, 35 mi from Reading
Technical Support Specialist
We are software solutions providers developing applications that enhance call and contact centre offerings for the Cisco© BroadSoft© platform. We have been developing and innovating our own UC and call centre apps...
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Collections agent
Slough | Temporary | £25,000 - £27,000/year | www.cv-library.co.uk |
Job Title: Collections Specialist (Early)
PURPOSE SUMMARY:
To assist the department in collection of accounts that are between 1-90 days past due. The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts.
By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments. Bringing arrears accounts up to date to achieve monetary goals and assists customers to ensure a solid credit history.
PRINCIPAL ACCOUNTABILITIES:
Responsible for volume outbound and inbound calls
Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
Undertake all collections activities in accordance with the required regulations; ensure treating Customers fairly, Companies Policies and Guidelines laid down
KNOWLEDGE, EXPERIENCE, QUALIFICATIONS:
• Educated to A Level Standard or equivalent
• At least 2 years’ experience within a Collections, customer service role within a call centre environment preferred
• Experience in the automotive or consumer finance industry preferred
• Excel and Word – intermediate level
PURPOSE SUMMARY:
To assist the department in collection of accounts that are between 1-90 days past due. The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts.
By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments. Bringing arrears accounts up to date to achieve monetary goals and assists customers to ensure a solid credit history.
PRINCIPAL ACCOUNTABILITIES:
Responsible for volume outbound and inbound calls
Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
Undertake all collections activities in accordance with the required regulations; ensure treating Customers fairly, Companies Policies and Guidelines laid down
KNOWLEDGE, EXPERIENCE, QUALIFICATIONS:
• Educated to A Level Standard or equivalent
• At least 2 years’ experience within a Collections, customer service role within a call centre environment preferred
• Experience in the automotive or consumer finance industry preferred
• Excel and Word – intermediate level
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