HavenEngland
Join our team at Golden Sands set in the beautiful town of Rhyl with a gorgeous beach setting and lots of Haven fun.Quebec Road, Mablethorpe, Lincs LN12 1QJ GBR.Come andjoin our One Great Team here at Haven as a Fast Food Shift Leader!.Who doesn’t love a good takeaway? .At Haven, we’ve brought some ...
Stopfordian & West Valley SecurityStockport
Leadership: Lead, motivate, and manage project teams, fostering a collaborative and high-performing environment. Reporting: Maintain accurate and comprehensive project documentation and reporting, providing insights and updates to senior management...
ABPM Recruitment LimitedEngland
Accounts and Audit Manager | Leading Accountancy Practice | Nottinghamshire | £35,000 to £45,000. Join a leading Accountancy Practice in Nottinghamshire as their new Accounts and Audit Senior; this role offers the successful candidate the chance to further their finance career in the Accountancy Pr...
EvriBury
Join Our Team of Self-Employed Couriers! - **£2000 Welcome Payment!**.Are you looking for a flexible job with great earning potential? Look no further!.We have immediate opportunities for you to join our team with plenty of options for you to choose from across our 7-day delivery operation and the b...
EvriBury
Join Our Team of Self-Employed Couriers! - **£2000 Welcome Payment!**.Are you looking for a flexible job with great earning potential? Look no further!.We have immediate opportunities for you to join our team with plenty of options for you to choose from across our 7-day delivery operation and the b...
Grassroots Recruitment LimitedStockport
projects (project coordination, administration, documentation, coordinating meetings, etc).
• Running smaller scale projects yourself (with guidance from management, particularly in relation to the financial aspects).
• Ensuring project documentation...
Stopfordian & West Valley SecurityStockport
performing environment.
~ Maintain accurate and comprehensive project documentation and reporting, providing insights and updates to senior management.
Proven experience in management and project management
~ Familiarity with industry regulations...
Stopfordian & West Valley SecurityStockport
performing environment.
~ Maintain accurate and comprehensive project documentation and reporting, providing insights and updates to senior management.
Proven experience in management and project management
~ Familiarity with industry regulations...
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Client member services advisor
Page Personnel | Stockport | pagepersonnel.co.uk |
About Our Client
This firm is a well-established entity in the insurance industry with a strong team of over 100 employees. They are renowned for their commitment to customer satisfaction and have a significant reputation nationwide. The company boast a strong portfolio of private & public customers, & provides a wide range of tailored services.
Job Description
Key responsibilities consist of:
• Handle member queries and concerns professionally and efficiently.
• Maintain accurate member records and documentation.
• Take ownership of member concerns and actively seek solutions to ensure their satisfaction.
• Resolve member queries according to internal guidelines and procedures.
• Responsive email writing & communication directly with numerous client cases.
• Conduct outbound calls to members as required.
• Provide exceptional customer service at all times.
• Maximise sales opportunities by educating both current and prospective members on how plans can positively impact them and their families.
• Handle all member inquiries promptly and adeptly.
• Contribute positively to the customer service team and work well in a team environment.
• Stay updated with the latest products and services in the insurance industry.
• Adhere to company policies and regulations at all times.
• Collaborate closely with fellow services colleagues to maintain consistent and seamless support.
• Identify opportunities for improving member experience and satisfaction.
The Successful Applicant
A successful 'Member Services Representative' should have:
• A solid background in customer service, preferably within the insurance sector.
• Excellent communication and interpersonal skills.
• Proficiency with customer relationship management (CRM) software.
• A commitment to providing exceptional customer service.
• Strong problem-solving skills and the ability to handle difficult situations.
• A keen eye for detail and the ability to manage multiple tasks simultaneously.
What's on Offer
• A competitive salary range of £23,200 up to £25,200 per year.
• A supportive and friendly work environment.
• Opportunities for professional growth and development within the insurance industry.
• A convenient location in the heart of Stockport.
• Hybrid working.
• Private healthcare.
• Pension contribution.
• Flexible working patterns & shifts.
This firm is a well-established entity in the insurance industry with a strong team of over 100 employees. They are renowned for their commitment to customer satisfaction and have a significant reputation nationwide. The company boast a strong portfolio of private & public customers, & provides a wide range of tailored services.
Job Description
Key responsibilities consist of:
• Handle member queries and concerns professionally and efficiently.
• Maintain accurate member records and documentation.
• Take ownership of member concerns and actively seek solutions to ensure their satisfaction.
• Resolve member queries according to internal guidelines and procedures.
• Responsive email writing & communication directly with numerous client cases.
• Conduct outbound calls to members as required.
• Provide exceptional customer service at all times.
• Maximise sales opportunities by educating both current and prospective members on how plans can positively impact them and their families.
• Handle all member inquiries promptly and adeptly.
• Contribute positively to the customer service team and work well in a team environment.
• Stay updated with the latest products and services in the insurance industry.
• Adhere to company policies and regulations at all times.
• Collaborate closely with fellow services colleagues to maintain consistent and seamless support.
• Identify opportunities for improving member experience and satisfaction.
The Successful Applicant
A successful 'Member Services Representative' should have:
• A solid background in customer service, preferably within the insurance sector.
• Excellent communication and interpersonal skills.
• Proficiency with customer relationship management (CRM) software.
• A commitment to providing exceptional customer service.
• Strong problem-solving skills and the ability to handle difficult situations.
• A keen eye for detail and the ability to manage multiple tasks simultaneously.
What's on Offer
• A competitive salary range of £23,200 up to £25,200 per year.
• A supportive and friendly work environment.
• Opportunities for professional growth and development within the insurance industry.
• A convenient location in the heart of Stockport.
• Hybrid working.
• Private healthcare.
• Pension contribution.
• Flexible working patterns & shifts.
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