AppleBasingstoke
Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience that’s unlike any other.As a Specialist, it starts with you discovering customers’ needs.And with the support of your store team members, you match those needs with the right product...
S4 PersonnelHigh Wycombe, 16 mi from Wokingham
Ref: 3738 Job Title: Contact Centre Team Leader Salary: £25,000 - £26,000 (with £400 - £600 per calendar month bonus) Location: High Wycombe Hours: 8 hour shift pattern between 7.00 – 19.00 (Monday – Friday) Do you have experience of leading a team...
S4 PersonnelHigh Wycombe, 16 mi from Wokingham
overseeing a team of 7 or 8 taking incoming calls. The successful person will have previous supervisory experience in a customer service environment.
You will be involved in the day-to-day supervision of the team, you will lead by example and have a calm...
Journey Recruitment LtdWokingham
activities that facilitate the smooth running of the team. Your focus will be managing the organisation of our people ensuring they deliver excellent customer service to our customers and deliver on targets.
As Team Leader for the Energy Services department...
Line Up AviationWokingham
purchasing team to ensure an uninterrupted flow of goods into the manufacturing facility. This includes procuring goods, materials, and services to fulfil customer demands. Additionally, they will spearhead strategic material planning based on usage patterns...
Tulip RecruitmentHook (Hampshire), 10 mi from Wokingham
An exciting opportunity has arisen for a Customer Service Team Leader to join an established team on a full-time, permanent basis. The successful candidate will ideally have experience working within a call centre environment, a good understanding...
S4 PersonnelHigh Wycombe, 16 mi from Wokingham
Ref: 3738 Job Title: Contact Centre Team Leader Salary: £25,000 - £26,000 (with £400 - £600 per calendar month bonus) Location: High Wycombe Hours: 8 hour shift pattern between 7.00 – 19.00 (Monday – Friday) Do you have experience of leading a team...
Get new jobs by email!
Get email updates for the latest Customer Service Team Leader jobs in Wokingham
It's free, and you can cancel email updates at any time
Senior Customer Service Executive
Additional Resources Ltd. | Wokingham | Full-time | £163 - £25,000/year | careers4a.com |
Customer Service Advisor, Customer Service Executive, Customer Service, Operations, AdministratorSenior Customer Service Executive
Location: Wokingham,Berkshire
Salary: £25k - £29k + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Senior Customer Service Executive, you will efficiently handle email inquiries, ensuring prompt and effective resolutions for customers, including direct responsibility for key client accounts.
Responsibilities:
Maintain regular liaison with workshop logistics and various departments to keep customers informed.
Timely generation and processing of quotes according to departmental targets.
Prepare and conduct regular status reports and communication for top clients, adapting the frequency as per agreements.
Serve as a crucial point of contact for customer queries across multiple channels, striving to exceed expectations.
Collaborating with the supply chain team for necessary parts.
Coordinate departmental email management, quote generation, and task distribution, especially in team leaders absence.
Oversee critical customer accounts, ensuring exceptional service levels are maintained.
Serve as the primary contact for colleagues when the CSM and TL are unavailable.
Conduct a minimum number of customer visits annually.
Provide mentorship and support to newer team members, promoting knowledge sharing and collaborative growth.
Requirements:
Previously worked as a Customer Service Executive or in a similar role.
Possess 1-2 years of experience in a similar customer service role.
Capable of overseeing AOGs from start to finish.
Ability to report customer progress and pinpoint pain areas for resolution.
Computer skills including Microsoft Office.
Exceptional attention to detail and numerical accuracy.
Strong communication and numeracy skills
Demonstrated ability to prioritise tasks and manage ones workload effectively.
Self-driven with a keenness to acquire new skills and work independently.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Customer Service Advisor, Customer Service Executive, Customer Service, Operations, Administrator, Customer Service Adviser, Business Administrator, Customer Service, Operations Executive
Location: Wokingham,Berkshire
Salary: £25k - £29k + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Senior Customer Service Executive, you will efficiently handle email inquiries, ensuring prompt and effective resolutions for customers, including direct responsibility for key client accounts.
Responsibilities:
Maintain regular liaison with workshop logistics and various departments to keep customers informed.
Timely generation and processing of quotes according to departmental targets.
Prepare and conduct regular status reports and communication for top clients, adapting the frequency as per agreements.
Serve as a crucial point of contact for customer queries across multiple channels, striving to exceed expectations.
Collaborating with the supply chain team for necessary parts.
Coordinate departmental email management, quote generation, and task distribution, especially in team leaders absence.
Oversee critical customer accounts, ensuring exceptional service levels are maintained.
Serve as the primary contact for colleagues when the CSM and TL are unavailable.
Conduct a minimum number of customer visits annually.
Provide mentorship and support to newer team members, promoting knowledge sharing and collaborative growth.
Requirements:
Previously worked as a Customer Service Executive or in a similar role.
Possess 1-2 years of experience in a similar customer service role.
Capable of overseeing AOGs from start to finish.
Ability to report customer progress and pinpoint pain areas for resolution.
Computer skills including Microsoft Office.
Exceptional attention to detail and numerical accuracy.
Strong communication and numeracy skills
Demonstrated ability to prioritise tasks and manage ones workload effectively.
Self-driven with a keenness to acquire new skills and work independently.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Customer Service Advisor, Customer Service Executive, Customer Service, Operations, Administrator, Customer Service Adviser, Business Administrator, Customer Service, Operations Executive
Best jobs you don't want to miss: