EEDarlington, 10 mi from Stockton-on-Tees
skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we...
ApexFocusGroupMiddlesbrough, 6 mi from Stockton-on-Tees
Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.
Customer Service Representative Agent...
MTrecMiddlesbrough, 6 mi from Stockton-on-Tees
opportunities
Mtrec’s new client opportunities:
Mtrec are representing our award-winning, public-sector client in their search for a talented and dedicated customer service representative. The business boast state of the art technology in their flagship...
Nigel Wright GroupNewcastle upon Tyne, 31 mi from Stockton-on-Tees
The RoleNigel Wright are excited to be exclusively supporting a high growing global business with their search for a Customer Service Representative. In your role as Customer Service Representative, you will provide outstanding service to internal...
Two Thirds DifferentNewcastle upon Tyne, 31 mi from Stockton-on-Tees
We are looking for a customer-oriented service representative.
What does a Customer Service Representative do? A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any...
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Customer Service Advisor
Stockton-on-Tees | Permanent | £22,300 - £23,000/year | www.cv-library.co.uk |
Sterling Recruitment Services are looking to recruit a number of experienced Customer Service and Sales Advisors to join our clients customer service team based at Preston Farm, Stockton on Tees.
As a Customer Service & Sales Advisor you will prospect, qualify, and sign up existing customers from our clients database, as well as prospect new opportunities. The ideal candidate has a proven track record in outbound calling, possesses excellent communication and negotiation skills, and is highly motivated to achieve their targets.
Typical duties and responsibilities
• Answer or make calls to current clients to learn about and address their needs, complaints, with the goal to assist them in signing up for new projects with the company
• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engage in active listening with callers, confirming or clarifying information and diffusing challenging clients, as needed.
• Build lasting relationships with clients and other team members based on trust and reliability while providing excellent and consistent customer service.
• Utilise software, databases, scripts, and tools appropriately.
• Take part in training and other learning opportunities to expand knowledge of the company and position.
• Adhere to all company policies and procedures.
Outbound Sales Required Skills
• Proven experience in outbound sales, with a track record of consistently meeting or exceeding targets.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with prospects.
• Good negotiation and persuasion skills, with the ability to handle objections and close signups.
• Proficient in using CRM software and other sales tools to manage workloads and follow up calls.
• Highly motivated and target-driven, with a proactive and competitive mindset.
• Ability to work independently and as part of a team, collaborating and coordinating efforts with other Customer service representatives, marketing, and support teams.
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage a high volume of workload.
• Self-disciplined and resilient, able to handle rejection and maintain a positive attitude
As a Customer Service & Sales Advisor you will prospect, qualify, and sign up existing customers from our clients database, as well as prospect new opportunities. The ideal candidate has a proven track record in outbound calling, possesses excellent communication and negotiation skills, and is highly motivated to achieve their targets.
Typical duties and responsibilities
• Answer or make calls to current clients to learn about and address their needs, complaints, with the goal to assist them in signing up for new projects with the company
• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engage in active listening with callers, confirming or clarifying information and diffusing challenging clients, as needed.
• Build lasting relationships with clients and other team members based on trust and reliability while providing excellent and consistent customer service.
• Utilise software, databases, scripts, and tools appropriately.
• Take part in training and other learning opportunities to expand knowledge of the company and position.
• Adhere to all company policies and procedures.
Outbound Sales Required Skills
• Proven experience in outbound sales, with a track record of consistently meeting or exceeding targets.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with prospects.
• Good negotiation and persuasion skills, with the ability to handle objections and close signups.
• Proficient in using CRM software and other sales tools to manage workloads and follow up calls.
• Highly motivated and target-driven, with a proactive and competitive mindset.
• Ability to work independently and as part of a team, collaborating and coordinating efforts with other Customer service representatives, marketing, and support teams.
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage a high volume of workload.
• Self-disciplined and resilient, able to handle rejection and maintain a positive attitude
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