Customer and Supporter Services coordinator
BRF Ministries | Abingdon | Permanent | Full-time, Part-time | £23,400/year | www.charityjob.co.uk |
BRF Ministries is a Christian charity. We are the home of Anna Chaplaincy. Living Faith, Messy Church and Parenting for Faith. We resource both the spiritual journey of individuals and the mission and ministry of local churches. Our vision - Inspiring, equipping and supporting people of all ages to grow in Christian faith.
This is at the heart of what we are committed to do at BRF Ministries.
• Inspiring because we’re all looking for new ways to explore and embrace Jesus.
• People of all ages because it’s never too late and never too early to find faith.
• Grow because life is all about moving forwards.
• Christian faith because we’re truly proud to be doing God’s work. We work with and through churches to see more people, whatever their age, wherever they are on the journey towards God…
• growing in understanding of the Bible
• encountering God and experiencing vibrant Christian faith
• equipped to exercise gifts in leadership and ministry.
Want to be part of a close-knit team that inspires, equips and supports people of all ages to grow in Christian faith? We are looking for someone with a passion for our mission who can provide high level service to customers and supporters as part of the Supporter Services team based at the BRF offices in Abingdon.
This full time role involves processing orders from online, phone and post and answering queries.
As part of the Supporter Services team:
Respond to customer queries received by telephone, letter, and email, always providing a high standard of customer service.
Process books, subscriptions and events orders received by post, telephone and online.
Pack and post orders that require sending from the office.
Process donations received by all forms, including web donations.
Allocate payments received by BACS, cheque, or credit card.
Conduct sales ledger reconciliations.
Open and distribute the post.
Assist in credit control.
Manage office stock levels.
Assist in processing of renewals and subscription releases.
Order office and event stock.
Circulate advance copies.
Assist finance team with statements to account.
Administrative support to the Operations team as required.
Skills and Experience
Previous experience delivering high levels of customer service.
Excellent communication and interpersonal skills, high degree of confident on the phone.
Proficiency in using Microsoft Office, order processing and accounts packages.
Ability to work well under pressure and to multi-task.
Excellent literacy and numeracy skills with a high level of accuracy and attention to detail.
Reliable and consistent.
Ability to work in a team with a flexible and positive attitude towards sharing tasks and workloads.
Strong commitment to the aims of the organisation.
Benefits
25 days holiday per annum, plus bank holidays (increasing to 30 days plus bank holidays after five full years' service)
Additional three days off between Christmas and the New Year
Auto enrolment pension scheme (8% employer contribution, 3% employee contribution)
Private health insurance (after successful completion of probationary period)
Generous flexitime scheme allowing employees to accrue time and earn additional days leave
Employee Assistance Programme with access to financial advice, career coaching and counselling
Staff discount scheme
Learning and development opportunities
Regular opportunities to connect with colleagues at our weekly briefing and virtual coffee break, and regular team in-person gatherings.
BRF is proud to be an accredited Living Wage employer
We welcome applicants from all backgrounds and communities, in particular those that are currently under-represented within our staff team. This includes, but is not limited to, people from Black, Asian and other ethnic groups, especially within our leadership roles.
This is at the heart of what we are committed to do at BRF Ministries.
• Inspiring because we’re all looking for new ways to explore and embrace Jesus.
• People of all ages because it’s never too late and never too early to find faith.
• Grow because life is all about moving forwards.
• Christian faith because we’re truly proud to be doing God’s work. We work with and through churches to see more people, whatever their age, wherever they are on the journey towards God…
• growing in understanding of the Bible
• encountering God and experiencing vibrant Christian faith
• equipped to exercise gifts in leadership and ministry.
Want to be part of a close-knit team that inspires, equips and supports people of all ages to grow in Christian faith? We are looking for someone with a passion for our mission who can provide high level service to customers and supporters as part of the Supporter Services team based at the BRF offices in Abingdon.
This full time role involves processing orders from online, phone and post and answering queries.
As part of the Supporter Services team:
Respond to customer queries received by telephone, letter, and email, always providing a high standard of customer service.
Process books, subscriptions and events orders received by post, telephone and online.
Pack and post orders that require sending from the office.
Process donations received by all forms, including web donations.
Allocate payments received by BACS, cheque, or credit card.
Conduct sales ledger reconciliations.
Open and distribute the post.
Assist in credit control.
Manage office stock levels.
Assist in processing of renewals and subscription releases.
Order office and event stock.
Circulate advance copies.
Assist finance team with statements to account.
Administrative support to the Operations team as required.
Skills and Experience
Previous experience delivering high levels of customer service.
Excellent communication and interpersonal skills, high degree of confident on the phone.
Proficiency in using Microsoft Office, order processing and accounts packages.
Ability to work well under pressure and to multi-task.
Excellent literacy and numeracy skills with a high level of accuracy and attention to detail.
Reliable and consistent.
Ability to work in a team with a flexible and positive attitude towards sharing tasks and workloads.
Strong commitment to the aims of the organisation.
Benefits
25 days holiday per annum, plus bank holidays (increasing to 30 days plus bank holidays after five full years' service)
Additional three days off between Christmas and the New Year
Auto enrolment pension scheme (8% employer contribution, 3% employee contribution)
Private health insurance (after successful completion of probationary period)
Generous flexitime scheme allowing employees to accrue time and earn additional days leave
Employee Assistance Programme with access to financial advice, career coaching and counselling
Staff discount scheme
Learning and development opportunities
Regular opportunities to connect with colleagues at our weekly briefing and virtual coffee break, and regular team in-person gatherings.
BRF is proud to be an accredited Living Wage employer
We welcome applicants from all backgrounds and communities, in particular those that are currently under-represented within our staff team. This includes, but is not limited to, people from Black, Asian and other ethnic groups, especially within our leadership roles.
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