Soft Services Operations Manager
Ealing | Permanent | £50,000 - £60,000/year | www.cv-library.co.uk |
Soft Services Operations Manager
I am currently recruiting for a Soft FM Operations Manager to join my client’s team in Ealing. This is a permanent role working 40 hours per week, Monday to Friday from 8.30am to 5.30pm, with a requirement to be part of the management call out rota.
The role:
• Reporting to the General Manager
• Responsible for all Soft FM operational staff, budgets and performance of facilities management services within the contract, maintaining a close liaison with the Client FM function, ensuring day to day requirements of delivering the FM contract are met.
• Deliver high quality Soft FM services ensuring added value, increased productivity, and cost efficiencies wherever possible and encourage innovation to provide ongoing service improvements.
• Formulate budgets, business plans and departmental strategies to meet the demands of service provision and continuous improvement.
• Recruit organise, train, develop and motivate staff.
• Ensure strong liaison with client team for service delivery and commercial activity of contract
The person:
• Extensive knowledge of FM service provision and excellent customer services skills
• Must have previous experience in managing a large team prioritising works to meet SLAs and KPIs, including strong communication and organisational skills
• Previous Senior Management experience in Soft FM disciplines including security, cleaning, helpdesk, and caretaking.
• Experience in service contract negotiation and implementation.
• Event management experience is desirable
• Budget management experience is essential and experience of financial systems and generating reports and/or previous experience of Maximo (or an alternative CAFM system)
I am currently recruiting for a Soft FM Operations Manager to join my client’s team in Ealing. This is a permanent role working 40 hours per week, Monday to Friday from 8.30am to 5.30pm, with a requirement to be part of the management call out rota.
The role:
• Reporting to the General Manager
• Responsible for all Soft FM operational staff, budgets and performance of facilities management services within the contract, maintaining a close liaison with the Client FM function, ensuring day to day requirements of delivering the FM contract are met.
• Deliver high quality Soft FM services ensuring added value, increased productivity, and cost efficiencies wherever possible and encourage innovation to provide ongoing service improvements.
• Formulate budgets, business plans and departmental strategies to meet the demands of service provision and continuous improvement.
• Recruit organise, train, develop and motivate staff.
• Ensure strong liaison with client team for service delivery and commercial activity of contract
The person:
• Extensive knowledge of FM service provision and excellent customer services skills
• Must have previous experience in managing a large team prioritising works to meet SLAs and KPIs, including strong communication and organisational skills
• Previous Senior Management experience in Soft FM disciplines including security, cleaning, helpdesk, and caretaking.
• Experience in service contract negotiation and implementation.
• Event management experience is desirable
• Budget management experience is essential and experience of financial systems and generating reports and/or previous experience of Maximo (or an alternative CAFM system)
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