HavenEngland
Join our team at Golden Sands set in the beautiful town of Rhyl with a gorgeous beach setting and lots of Haven fun.Quebec Road, Mablethorpe, Lincs LN12 1QJ GBR.Come andjoin our One Great Team here at Haven as a Fast Food Shift Leader!.Who doesn’t love a good takeaway? .At Haven, we’ve brought some ...
Bannockburn Primary SchoolLondon
Specialist Teaching Assistant with Medical Experience.Scale Point 11 (£29,583 FTE per annum).Bannockburn Primary School is a large, vibrant and exciting setting serving a diverse community.An ethos of mutual respect and positive values for life are central to us; children, parents, carers and staff ...
Premier Group RecruitmentHertford, 20 mi from London
Job Description
Helpdesk Support Technician – Mandarin Speaking
As a skilled Mandarin speaker, this role will allow you to become more technical, helping to solve 1st line helpdesk tickets and having a more technical senior team around you...
Premier Group RecruitmentHertford, 20 mi from London
Helpdesk Support Technician – Mandarin Speaking As a skilled Mandarin speaker, this role will allow you to become more technical, helping to solve 1st line helpdesk tickets and having a more technical senior team around you to escalate issues up...
proAV LimitedEgham, 19 mi from London
About The Role
Role Overview:
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent...
Smart10LtdSt Albans, 19 mi from London
Job Title: Helpdesk Coordinator
Salary: £28,000 pa
Location: St Albans
Contract: Permanent
Hours: Monday to Friday 08:30 - 17:30 (40 hours per week)
COMPANY PROFILE
Our well established client who are in the construction industry...
Ldny PeopleLondon
Role: Help Desk Specialist (Learning Management) Location: Remote, UK Duration: Contract until end of Dec 2024 Must have security clearance to SC/DV or NATO-cleared level Scope of role: To ensure timely and effective support for the user base...
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Junior IT Support / Helpdesk Agent
Onroute | London | Full-time | apply.workable.com |
Location: Canary Wharf London (not remote)
Competitive Salary, please provide your salary expectation in your application.
Must have all visa’s and permissions to work in UK.
No Agencies.
Onroute is the leading SaaS platform for managing installations of low carbon technologies, like EV chargers, solar panels, heat pumps, and in-home batteries.
Needed: a Junior Helpdesk Agent with a passion for solving problems and providing excellent customer service. You'll help users to get unblocked towards achieving their goal and help Onroute build a Knowledge Base they can use.
As the first line of contact for customers day-to-day you will get a lot of exposure to customers and get a deep understanding of their problems. This is a great role to grow into other areas.
Working closely with the Product, and Sales teams you will be reporting to the Technical Support Manager.
Who are you?
You're someone with a passion for giving high quality customer service.
You have at least 1 year of experience in a customer facing role. Office experience is preferred.
Your strengths include good written and verbal communication. You enjoy problem solving and are resilient in searching for a solution. You're tech savvy and ideally familiar with support ticket systems.
You have a proactive attitude, desire to learn new skills and improve processes.
What will you do?
First line ticket response
• Timely first line support to the company's customers (via phone, e-mails and live chat)
• Effectively work on multiple tickets simultaneously
• Ability to prioritise effectively, considering multiple inputs
• Diagnose issues with root cause analysis
• Liaise with the technical team to get issues resolved
• Provide high quality technical instruction and guidance
• Provide regular updates on progress to customers
• Happy to work on tasks independently or to collaborate with others
Analysis & Impact
• Identify ways to optimise the ticket process: Response times, quality of responses etc.
• Feedback any trends and patterns for improvement
• Write how-to articles and internal troubleshooting guidelines
Requirements
The primary requirement is at least 1 years experience in a similar role. This is non-negotiable. Candidates without this experience will be disqualified without notification.
If you don't yet have all these skills yet - Onroute can help you develop them - so please do apply!
• Great communicator - Strong written and verbal communication skills. Ability to construct an email that clearly explains complex problems
• Empathetic and customer focused - Be passionate about providing solutions to customers problems so that they can achieve success about the platform
• Tech savvy - Be familiar with ticketing systems, or be tech savvy enough to pick them up quickly
• Process driven - Keen to implement learnings to improve process
• Prioritisation and multi-tasking - Perform well under pressure
The key deliverables
• These are how success will be measured in the first few months. If these projects excite you- please apply!
• Deliver a first-class customer experience as measured by CSAT (Customer Satisfaction) scores
• Deliver timely responses to tickets as measured by response times/SLAs
• Collaborate effectively to solve product problems in advance of being reported
Benefits
• Pension Plans
• Training & Development
Competitive Salary, please provide your salary expectation in your application.
Must have all visa’s and permissions to work in UK.
No Agencies.
Onroute is the leading SaaS platform for managing installations of low carbon technologies, like EV chargers, solar panels, heat pumps, and in-home batteries.
Needed: a Junior Helpdesk Agent with a passion for solving problems and providing excellent customer service. You'll help users to get unblocked towards achieving their goal and help Onroute build a Knowledge Base they can use.
As the first line of contact for customers day-to-day you will get a lot of exposure to customers and get a deep understanding of their problems. This is a great role to grow into other areas.
Working closely with the Product, and Sales teams you will be reporting to the Technical Support Manager.
Who are you?
You're someone with a passion for giving high quality customer service.
You have at least 1 year of experience in a customer facing role. Office experience is preferred.
Your strengths include good written and verbal communication. You enjoy problem solving and are resilient in searching for a solution. You're tech savvy and ideally familiar with support ticket systems.
You have a proactive attitude, desire to learn new skills and improve processes.
What will you do?
First line ticket response
• Timely first line support to the company's customers (via phone, e-mails and live chat)
• Effectively work on multiple tickets simultaneously
• Ability to prioritise effectively, considering multiple inputs
• Diagnose issues with root cause analysis
• Liaise with the technical team to get issues resolved
• Provide high quality technical instruction and guidance
• Provide regular updates on progress to customers
• Happy to work on tasks independently or to collaborate with others
Analysis & Impact
• Identify ways to optimise the ticket process: Response times, quality of responses etc.
• Feedback any trends and patterns for improvement
• Write how-to articles and internal troubleshooting guidelines
Requirements
The primary requirement is at least 1 years experience in a similar role. This is non-negotiable. Candidates without this experience will be disqualified without notification.
If you don't yet have all these skills yet - Onroute can help you develop them - so please do apply!
• Great communicator - Strong written and verbal communication skills. Ability to construct an email that clearly explains complex problems
• Empathetic and customer focused - Be passionate about providing solutions to customers problems so that they can achieve success about the platform
• Tech savvy - Be familiar with ticketing systems, or be tech savvy enough to pick them up quickly
• Process driven - Keen to implement learnings to improve process
• Prioritisation and multi-tasking - Perform well under pressure
The key deliverables
• These are how success will be measured in the first few months. If these projects excite you- please apply!
• Deliver a first-class customer experience as measured by CSAT (Customer Satisfaction) scores
• Deliver timely responses to tickets as measured by response times/SLAs
• Collaborate effectively to solve product problems in advance of being reported
Benefits
• Pension Plans
• Training & Development
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