Leicester, 41 mi from Milton Keynes
Customer Care Coordinator
Leicester - LE19
Temporary on going
£11.50 - £13.50 per hour
Full-time, Onsite
Start ASAP
The Professional Services Division at SF Recruitment seek a proactive Customer Care Coordinator to join a respected construction...
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DPDBicester
Starting your own business as an Owner Driver with DPD has never been easier. With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD. All you will need is a valid UK driver’s licence. Lots of work – with online shopping growing every day, you’ll...
DPDBicester
Starting your own business as an Owner Driver with DPD has never been easier.With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD.We give you all you need to get started.From your own van, the best tech in the business and all the training to ...
Cpi SelectionAylesbury, 16 mi from Milton Keynes
cancellations, Claims decisions, payment collection
• Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
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Advanced PersonnelLuton, 17 mi from Milton Keynes
how to deliver high quality care and a great customer service.
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Connect2LutonLuton, 17 mi from Milton Keynes
Single Handed Care, you will be responsible to:
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Healthcare Support Worker
Aquila Supported Living Services Ltd | Milton Keynes | findajob.dwp.gov.uk |
We, at Aquila Supported Living Services, are looking for individuals to join our friendly and compassionate team providing Home Care within Buckinghamshire and the surrounding areas supporting clients with all aspects of their day to day living, so they can live the best possible quality of life.
We have a passion for care and work in partnership with the local councils.
This role involves working with clients in their own homes , community, and in some cases working alone either during the day and/or at night-time.
Compassionate, good communication skills, calm and caring manner are essential for this role in our company.
Key responsibilities
• To provide a safe, reliable, compassionate care and support to meet the individual needs and wishes.
• Promote dignity, respect, and personal choices to the delivery of care
• Encourage as much independence as possible.
• Clearly communicate with the client
• Always promote safeguarding of clients
• Promote client confidentiality
• To uphold company values and ethos
Duties
• Assist clients with personal care such as showering and bathing, dressing, and grooming, dental hygiene, toileting, and continence care
• Assisting with medication administration, stock audit, collecting prescriptions, or returning unwanted medicines to the pharmacy for safe disposal
• Support clients to eat and drink well
• Infection prevention control – cleaning up spaces such as bedroom, bathroom, and kitchen
• Health and safety – to ensure there are no potential hazards that can impose harm or injury to the client (e.g., untidied cables, boxes, or chairs in the way)
• Safe use of aids and personal equipment (e.g., hoist, wheelchairs, walking frames and other physical aids).
• Housework such as vacuuming, sweeping, washing, doing the laundry, and ironing, making beds, and changing linen (note; this depends on individual client’s needs as assessed.)
• Social and physical activities such as going out shopping, keeping in touch with friends/relatives; carrying out hobbies such as reading, games etc.
• Support clients where necessary with hospital appointments, liaising with community health support and families. Document and report all relevant information
• The care and support that you provide and assistance with medication.
• Changes to the client’s health or other concerns such as faulty equipment or hazards in the home
• Response to emergencies, accidents, incidents, and safeguarding matters
• Contact with families, carers and other professionals involved.
• Other matters as required by Aquila Supported Living Services Ltd procedures.
• Keep all information about customers and their families secure and confidential.
Work well as part of Aquila Supported Living Services team
• Follow Aquila Supported Living Services Ltd policies, procedures, and guidance always.
• Take part in staff meetings, well-being programmes.
• Attend training activities, supervisor, and appraisal meetings.
Person Specification
Entry requirements Aged 18 years and above.
Satisfactory DBS check or and police clearance
Qualified to GCSE
Relevant care and/or health certificate
Relevant experience in healthcare
Willingness to learn
Experience
• Experience of working with vulnerable people
• The suitable candidate demonstrates the ability to follow company policies and procedures
Experience of working in the care environment
Mileage will be paid to car drivers
Skills
• Good organisational skills
• Good interpersonal and communication skills
• Good communication skills both written and verbal English (IELTS pass)
• Understand and apply the principles of confidentiality, data protection and always safeguarding.
Good team working
Good understanding of the needs of people who require care and support Ability to provide quality care
Basic IT skills
Basic numeracy skills
Basic literacy skills
Knowledge of how to recognise abuse and safeguarding procedures.
Working knowledge of health and safety matters relating to home care
Personal Attributes
A genuine passion for caring for others and desire to make a positive difference.
Reliable, trustworthy, team player, and committed to work.
Flexible with regard to working hours.
• Able to build rapport and positively influence others
• Able to inspire professionalism
Able to work under pressure.
Flexible and adaptable.
We have a passion for care and work in partnership with the local councils.
This role involves working with clients in their own homes , community, and in some cases working alone either during the day and/or at night-time.
Compassionate, good communication skills, calm and caring manner are essential for this role in our company.
Key responsibilities
• To provide a safe, reliable, compassionate care and support to meet the individual needs and wishes.
• Promote dignity, respect, and personal choices to the delivery of care
• Encourage as much independence as possible.
• Clearly communicate with the client
• Always promote safeguarding of clients
• Promote client confidentiality
• To uphold company values and ethos
Duties
• Assist clients with personal care such as showering and bathing, dressing, and grooming, dental hygiene, toileting, and continence care
• Assisting with medication administration, stock audit, collecting prescriptions, or returning unwanted medicines to the pharmacy for safe disposal
• Support clients to eat and drink well
• Infection prevention control – cleaning up spaces such as bedroom, bathroom, and kitchen
• Health and safety – to ensure there are no potential hazards that can impose harm or injury to the client (e.g., untidied cables, boxes, or chairs in the way)
• Safe use of aids and personal equipment (e.g., hoist, wheelchairs, walking frames and other physical aids).
• Housework such as vacuuming, sweeping, washing, doing the laundry, and ironing, making beds, and changing linen (note; this depends on individual client’s needs as assessed.)
• Social and physical activities such as going out shopping, keeping in touch with friends/relatives; carrying out hobbies such as reading, games etc.
• Support clients where necessary with hospital appointments, liaising with community health support and families. Document and report all relevant information
• The care and support that you provide and assistance with medication.
• Changes to the client’s health or other concerns such as faulty equipment or hazards in the home
• Response to emergencies, accidents, incidents, and safeguarding matters
• Contact with families, carers and other professionals involved.
• Other matters as required by Aquila Supported Living Services Ltd procedures.
• Keep all information about customers and their families secure and confidential.
Work well as part of Aquila Supported Living Services team
• Follow Aquila Supported Living Services Ltd policies, procedures, and guidance always.
• Take part in staff meetings, well-being programmes.
• Attend training activities, supervisor, and appraisal meetings.
Person Specification
Entry requirements Aged 18 years and above.
Satisfactory DBS check or and police clearance
Qualified to GCSE
Relevant care and/or health certificate
Relevant experience in healthcare
Willingness to learn
Experience
• Experience of working with vulnerable people
• The suitable candidate demonstrates the ability to follow company policies and procedures
Experience of working in the care environment
Mileage will be paid to car drivers
Skills
• Good organisational skills
• Good interpersonal and communication skills
• Good communication skills both written and verbal English (IELTS pass)
• Understand and apply the principles of confidentiality, data protection and always safeguarding.
Good team working
Good understanding of the needs of people who require care and support Ability to provide quality care
Basic IT skills
Basic numeracy skills
Basic literacy skills
Knowledge of how to recognise abuse and safeguarding procedures.
Working knowledge of health and safety matters relating to home care
Personal Attributes
A genuine passion for caring for others and desire to make a positive difference.
Reliable, trustworthy, team player, and committed to work.
Flexible with regard to working hours.
• Able to build rapport and positively influence others
• Able to inspire professionalism
Able to work under pressure.
Flexible and adaptable.
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