HuntswoodGlasgow, 14 mi from Dumbarton
Huntswood is looking for Client Service Executives with amazing customer service skills and financial services experience to join an exciting project for a leading retail bank.
Using your experience within the financial services sector, you...
DPDScotland
Starting your own business as an Owner Driver with DPD has never been easier.With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD.We give you all you need to get started.From your own van, the best tech in the business and all the training to ...
DPDScotland
Starting your own business as an Owner Driver with DPD has never been easier.With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD.We give you all you need to get started.From your own van, the best tech in the business and all the training to ...
DPDScotland
Starting your own business as an Owner Driver with DPD has never been easier.With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD.We give you all you need to get started.From your own van, the best tech in the business and all the training to ...
GallagherGlasgow, 14 mi from Dumbarton
special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:
We are seeking an expert and dynamic individual to join our team as a Branch Client Service Leader! If you...
HuntswoodGlasgow, 14 mi from Dumbarton
Huntswood is looking for Client Service Executives with amazing customer service skills and financial services experience to join an exciting project for a leading retail bank.
Using your experience within the financial services sector, you...
EEGlasgow, 14 mi from Dumbarton
to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance...
EEGlasgow, 14 mi from Dumbarton
to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance...
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Client Service Advisor
Glasgow | www.cv-library.co.uk |
Talentworx are working with a Legal Firm in the Centre of Glasgow who are looking to recruit a Client Services Advisor to join their busy Client Services Team to promote and convert inbound calls.
This is an entry level role, which presents an opportunity for the right candidate to develop personally and professionally within the firm. Their collaborative and supportive environment gives you the chance to build solid relationships with senior leaders and peers alike.
What's in it for you?
• Around £24K
• 23 days holiday plus 8 bank holidays. Closing over Christmas & New Year.
• Holiday Loyalty Scheme: Earn an additional 5 days holiday.
• Buy and Sell up to 3 holiday days each year
• Company Bonus Scheme
• Company Pension Scheme
• Company referral scheme
• Excellent maternity and paternity benefits
• Wellbeing Support
• Quarterly team nights/days out
• Annual Company Day out
• Birthday Day early finish
The Role
As a Client Services Advisor you will be responsible for converting inbound enquiries for legal departments. You will be handling calls and enquiries which are of a sensitive nature, therefore being compassionate and understanding is essential to this role.
The role will involve you building relationships with clients in a short period of time, identifying case types / departments and quickly capturing the right information to transfer the call to the correct person or department. When you are speaking with clients you will need the skills to identify and assist clients' requirements and navigate a case management system.
Enquiries will come through in a variety of different ways - emails, via a lead management system & phone calls - so you will be required to navigate all platforms effectively. Initially your working hours will be 9am-5pm for training purposes, with the introduction of shifts of 8 hours (including an unpaid lunch break) between 9am-7pm from week 2/ 3.
Who Are You? You should have:
• Experience of customer service and/or reception
• Excellent communication skills
• A passion for providing excellent service
• The ability to quickly build rapport with clients
• A confident, courteous & professional phone manner
• Basic computing & IT skills (MS Office applications)
• A positive forward-thinking mind-set
• The ability to overcome objections
It would be preferable but not essential for you to have:
• Experience working towards daily/monthly KPIs/targets
• Previous experience within a Law firm
• Telecommunication experience
Key Responsibilities
• To respond to inbound calls, emails and web enquiries from new and returning clients looking for legal advice and services
• To generate quotations and ensure that prospective customers have an excellent experience as soon as they contact the firm
• Using initiative to identify and meet customer needs
• Liaise with other departments within the business to identify and meet customer needs
• Meeting KPIs/Targets to support the wider needs of the business
• Handling enquiries from multiple channels and controlling them through a lead management system
• Talking to clients to understand their requirements and directing calls to suit
• Taking payments online and over the phone
• Liaising with Solicitors to ensure clients receive fast and accurate legal advice
• Providing an efficient, professional service to clients at all times
• Attending and contributing to weekly team meetings
• Reporting figures and statistics to team leaders and senior management
• Adhering to and putting into practice all company policies and procedures in a professional and confidential manner
This is an entry level role, which presents an opportunity for the right candidate to develop personally and professionally within the firm. Their collaborative and supportive environment gives you the chance to build solid relationships with senior leaders and peers alike.
What's in it for you?
• Around £24K
• 23 days holiday plus 8 bank holidays. Closing over Christmas & New Year.
• Holiday Loyalty Scheme: Earn an additional 5 days holiday.
• Buy and Sell up to 3 holiday days each year
• Company Bonus Scheme
• Company Pension Scheme
• Company referral scheme
• Excellent maternity and paternity benefits
• Wellbeing Support
• Quarterly team nights/days out
• Annual Company Day out
• Birthday Day early finish
The Role
As a Client Services Advisor you will be responsible for converting inbound enquiries for legal departments. You will be handling calls and enquiries which are of a sensitive nature, therefore being compassionate and understanding is essential to this role.
The role will involve you building relationships with clients in a short period of time, identifying case types / departments and quickly capturing the right information to transfer the call to the correct person or department. When you are speaking with clients you will need the skills to identify and assist clients' requirements and navigate a case management system.
Enquiries will come through in a variety of different ways - emails, via a lead management system & phone calls - so you will be required to navigate all platforms effectively. Initially your working hours will be 9am-5pm for training purposes, with the introduction of shifts of 8 hours (including an unpaid lunch break) between 9am-7pm from week 2/ 3.
Who Are You? You should have:
• Experience of customer service and/or reception
• Excellent communication skills
• A passion for providing excellent service
• The ability to quickly build rapport with clients
• A confident, courteous & professional phone manner
• Basic computing & IT skills (MS Office applications)
• A positive forward-thinking mind-set
• The ability to overcome objections
It would be preferable but not essential for you to have:
• Experience working towards daily/monthly KPIs/targets
• Previous experience within a Law firm
• Telecommunication experience
Key Responsibilities
• To respond to inbound calls, emails and web enquiries from new and returning clients looking for legal advice and services
• To generate quotations and ensure that prospective customers have an excellent experience as soon as they contact the firm
• Using initiative to identify and meet customer needs
• Liaise with other departments within the business to identify and meet customer needs
• Meeting KPIs/Targets to support the wider needs of the business
• Handling enquiries from multiple channels and controlling them through a lead management system
• Talking to clients to understand their requirements and directing calls to suit
• Taking payments online and over the phone
• Liaising with Solicitors to ensure clients receive fast and accurate legal advice
• Providing an efficient, professional service to clients at all times
• Attending and contributing to weekly team meetings
• Reporting figures and statistics to team leaders and senior management
• Adhering to and putting into practice all company policies and procedures in a professional and confidential manner
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