Ashdown GroupLondon, 28 mi from Rochester
Service Desk Engineer - VOIP, Networks, Security - London, Hybrid - £35,000
A leading cloud communications, security and networks provider that delivers market leading solutions to mid-market customer are looking for a personable, friendly Service...
City of London, 27 mi from Rochester
Service Desk Analyst (1st line)
3 months contract - view to extend until 31/03/2025
London - onsite 3 days a week
£149.50 per day inside ir35
Role
The role of the Service Desk Analyst is to provide first line support for all clients staff...
London, 28 mi from Rochester
Role: Service Desk Manager
Location: Central London
Salary: Up to £43,000
We are supporting our client as they search for their next Service Desk Manager. The successful candidate will work within a team of highly driven experts, providing client...
HireTalent - Diversity Staffing & Recruiting FirmLondon, 28 mi from Rochester
Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead...
Jumar SolutionsLondon, 28 mi from Rochester
IT Service Desk Analyst
200 per day - Inside IR35 via Umbrella
Location: Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport links
Midlands based Service Desk resources are required to work on our financial services...
UberSwanley
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
UberRomford
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
UberBillericay
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
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Senior Service Desk Analyst
Maidstone | Permanent | www.cv-library.co.uk |
Global recycling / manufacturing group requires a Senior Service Desk Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 – 4.30 (office based), great career prospects.
This is an exciting time to join the Global IS team within the group. Their vision is to transform the capability and become a digital strategic partner for their customers delivering a digitally enabled future for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success.
About the role:
Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment.
Occasional travel across UK sites will be required.
Senior Service Analyst Accountabilities:
Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities
Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed service level agreements (SLA’s)
Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with business stakeholders to optimise site services
Follow up on end-customer surveys feedback to establish opportunities for future improvements
Complete relevant training on the execution of in-scope processes and procedures
Recommend and where applicable deliver continual improvements to operational procedures
When assigned deliver or lead project work to define timelines and budgets
Complete or manage tasks on handover and implementation of new service excellence ways of working from GIS transformation into day-to-day operations
Senior Service Analyst Requirements:
Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry
Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar
Experience of dealing with customers providing both telephone and remote virtual desktop support
Service performance measurement and reporting skills
Experience of communicating effectively and work as part of the team
Experience of the following: PowerShell / automation scripting, Apple iOS / Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation
Technical knowledge of a AD user and computer management
Basic knowledge of networking, WAN and LAN technologies
Technical Knowledge of client and server OS’s (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, 0365)
Knowledge of backup and restore processes
Experience of working at a local regional and global level and understands the benefits and opportunities within this environment
IT operating model change experience
This is a rare opportunity to join the IT team of a very successful, and developing group delivering sustainable packaging solutions across the globe
This is an exciting time to join the Global IS team within the group. Their vision is to transform the capability and become a digital strategic partner for their customers delivering a digitally enabled future for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success.
About the role:
Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment.
Occasional travel across UK sites will be required.
Senior Service Analyst Accountabilities:
Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities
Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed service level agreements (SLA’s)
Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with business stakeholders to optimise site services
Follow up on end-customer surveys feedback to establish opportunities for future improvements
Complete relevant training on the execution of in-scope processes and procedures
Recommend and where applicable deliver continual improvements to operational procedures
When assigned deliver or lead project work to define timelines and budgets
Complete or manage tasks on handover and implementation of new service excellence ways of working from GIS transformation into day-to-day operations
Senior Service Analyst Requirements:
Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry
Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar
Experience of dealing with customers providing both telephone and remote virtual desktop support
Service performance measurement and reporting skills
Experience of communicating effectively and work as part of the team
Experience of the following: PowerShell / automation scripting, Apple iOS / Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation
Technical knowledge of a AD user and computer management
Basic knowledge of networking, WAN and LAN technologies
Technical Knowledge of client and server OS’s (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, 0365)
Knowledge of backup and restore processes
Experience of working at a local regional and global level and understands the benefits and opportunities within this environment
IT operating model change experience
This is a rare opportunity to join the IT team of a very successful, and developing group delivering sustainable packaging solutions across the globe
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