Front Office Supervisor
Cycas Hospitality UK Ltd | Edinburgh | findajob.dwp.gov.uk |
Guest Service Supervisor - Four Points by Sheraton, Edinburgh Haymarket.
At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
Four Points by Sheraton is a multinational hotel brand operated by Marriott International that targets business travellers and small conventions. Our goal is to deliver a great hospitality experience worth coming back for again and again by providing the comfort and quality that travellers expect from us while going that extra mile to make the guest experience memorable and meaningful.
If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.
YOUR CORE PURPOSE WILL BE:
To assist in the management of all aspects of Reception (for example guest registration, concierge/porter services, business centre, telephone services and guest reservations) to deliver a guest experience that is unique and brings the brand to life.
Display a pro active and consistent approach to stock control, cost control and cash control.
Manage day to day staffing requirements, plan and assign work and establish performance and development goals for team members.
Provide mentoring, coaching and regular feedback to help manage conflict and improve performance
Ensure staff are properly trained and has the tools and equipment to carry out job duties
Develop the Front of House team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments
Display a pro-active and innovative approach to skills development and standards enhancement within the Front of House team
Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
Actively develop positive and effective communication between the Reception, Maintenance and the Housekeeping Team
Perform other duties as assigned
WHAT YOU SHOULD BRING:
Excellent customer service skills with the ability to understand and anticipate guest needs.
High level of product, service and location knowledge to enhance the guest experience.
Demonstrate a service attitude that exceeds expectations.
A good working knowledge of Opera PMS, and MARSHA is desired
Ability to supervise and direct a team
Strong communication skills
Self-motivated
Ability to plan and prioritise
Attention to detail
Flexible and adaptable approach
Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
WHAT WE OFFER:
Great team spirit according to our slogan ‘It’s not over until we get a smile’.
40 hour/week
EXCELLENT COMPANY BENEFITS: Competitive salary and package
Exclusive employee discounted rate to Marriott and Cycas hotels
Continuous paid training and development opportunities
Free healthcare plan
Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.
This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
Please apply in writing by email attaching your CV along with your current salary and notice period.
***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***
At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
Four Points by Sheraton is a multinational hotel brand operated by Marriott International that targets business travellers and small conventions. Our goal is to deliver a great hospitality experience worth coming back for again and again by providing the comfort and quality that travellers expect from us while going that extra mile to make the guest experience memorable and meaningful.
If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.
YOUR CORE PURPOSE WILL BE:
To assist in the management of all aspects of Reception (for example guest registration, concierge/porter services, business centre, telephone services and guest reservations) to deliver a guest experience that is unique and brings the brand to life.
Display a pro active and consistent approach to stock control, cost control and cash control.
Manage day to day staffing requirements, plan and assign work and establish performance and development goals for team members.
Provide mentoring, coaching and regular feedback to help manage conflict and improve performance
Ensure staff are properly trained and has the tools and equipment to carry out job duties
Develop the Front of House team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments
Display a pro-active and innovative approach to skills development and standards enhancement within the Front of House team
Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
Actively develop positive and effective communication between the Reception, Maintenance and the Housekeeping Team
Perform other duties as assigned
WHAT YOU SHOULD BRING:
Excellent customer service skills with the ability to understand and anticipate guest needs.
High level of product, service and location knowledge to enhance the guest experience.
Demonstrate a service attitude that exceeds expectations.
A good working knowledge of Opera PMS, and MARSHA is desired
Ability to supervise and direct a team
Strong communication skills
Self-motivated
Ability to plan and prioritise
Attention to detail
Flexible and adaptable approach
Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
WHAT WE OFFER:
Great team spirit according to our slogan ‘It’s not over until we get a smile’.
40 hour/week
EXCELLENT COMPANY BENEFITS: Competitive salary and package
Exclusive employee discounted rate to Marriott and Cycas hotels
Continuous paid training and development opportunities
Free healthcare plan
Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.
This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
Please apply in writing by email attaching your CV along with your current salary and notice period.
***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***
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