Stockport, 41 mi from Stafford
Vacancy - Customer Experience Manager
Our client, one of the best employers in the North West, are looking to recruit an experienced Customer Experience Manager
This role is basically the Assistant Service Manager and there's HUGE potential...
DPDStoke-on-Trent
Starting your own business as an Owner Driver with DPD has never been easier.With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD.We give you all you need to get started.From your own van, the best tech in the business and all the training to ...
UberEngland
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
UberEngland
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
Keysight TechnologiesTelford, 18 mi from Stafford
ensuring compliance and maximizing customer satisfaction. Focused on the UK calibration and repair customer programs, you will leverage your expertise in supplier management to drive revenue generation and operational excellence.
Reporting to the UK repair...
Macgregor Cavendish (UK) LtdCrewe, 24 mi from Stafford
Senior Customer Experience Account Manager - Ecommerce/Retail Delivery - Global Distribution
Either - Essex Base (Hybrid) or Crewe Base (Hybrid)
Salary: Up to £55K Base (Inclusive of Car Allowance) Plus Bonus and Excellent Benefits
Our Client...
Bell Cornwall RecruitmentBirmingham, 20 mi from Stafford
Customer Experience Executive
Location: Birmingham City Centre
Salary: £25,000
BCR/OO/11106
Bell Cornwall Recruitment are pleased to be hiring for a Customer Experience Executive. Our client is a forward thinking, reputable utilities company...
MICHELIN Connected FleetBirmingham, 20 mi from Stafford
Diversity, Mentoring and Sustainability programs.
THE ROLE IN SHORT:
The Customer Experience Management team (CX-M) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful...
Get new jobs by email!
Get email updates for the latest Customer Experience Manager jobs in Stafford
It's free, and you can cancel email updates at any time
Operations Manager
Stafford | Permanent | www.cv-library.co.uk |
Rubicon Consulting is currently recruiting for an Operations Manager on a Permanent Basis, based in Staffordshire.
Role Summary
As the Operations Lead, you will spearhead all operational facets of the Nuclear Business Unit, with a proven ability to oversee complex projects to agreed margins while ensuring safety, efficiency, and regulatory compliance. Your role will be pivotal in contributing to the strategic development of the Business Unit, ensuring alignment with organisational goals, and driving continuous improvement initiatives.
You will play a key role in representing the client in fostering relationships with key stakeholders, enhancing customer satisfaction, and upholding the company's reputation. Whilst the role reports into the Business Unit Director – Nuclear, you will be part of the nuclear leadership team working alongside Nuclear Engineering Manager, Hardware Manager.
Commercial lead and Bid manager.
Key Accountabilities
• As the Operations Lead, you will spearhead all operational facets of your Business Unit segment, with a primary focus on delivering projects or contracts with the agreed margin.
• Your role will be pivotal in contributing to the strategic development of the Business Unit (BU), ensuring alignment with organisational goals, and driving continuous improvement initiatives.
• Conducting regular project reviews with Programme and Project managers, monitoring and taking action to ensure the BU continues to deliver on its strategy and plans.
• Develop and implement resource management strategies for optimal allocation of personnel.
• Coordinate resource allocation with engineering managers according to project schedules, priorities, and budget constraints.
• Conduct regular assessments of resource availability and capacity to anticipate future needs
• Developing and ensuring the implementation of lessons learnt from across the various BU’s.
• Managing safety, regulatory matters, reputation, and security risks associated with incidents and/or failures of service delivery that impact national capabilities.
• Excellent understanding of operational performance drivers, interdependences, and improvement mechanisms
• Leadership of large, specialist and geographically dispersed teams some potentially located on customers premises.
• Leading, engaging, developing, and motivating teams, communicating direction, developing best talent and capabilities, addressing poor performance and comfortable delivering difficult “conversations”.
• Problem resolution and decision making ensuring appropriate and effective utilisation of internal business partners and resources.
Personal Qualities
• Experience of developing and executing an Operations Strategy in complex delivery contracts in the public and private sectors.
• Experience and good understanding of the client’s markets and service offering.
• Understanding of the nuclear market and industry (or other highly regulated industry), with ability to apply insights into decision making.
• Able to demonstrate stakeholder management and the ability to develop effective relationships at all levels.
• Excellent commercial acumen and negotiation skills with a drive for outstanding customer service and high-performance culture.
• Strong knowledge of NEC 4 contracts specifically options A, C and E
• Developed knowledge across all business functions (i.e. finance, business development, HR and communications).
• Excellent understanding of operational performance drivers, interdependences, and improvement mechanisms
• Experience of leading transformational change.
• For security reason this post is only available to UK Born nationals capable of gaining or already holding enhanced security clearance.
Benefits
• 25 days holiday plus bank holidays
• Pension
• Life assurance policy
• Private health care
• Lifestyle screening
• Salary sacrifice programme
• Mental health assistance programme
• Cycle to work scheme
• Green car scheme
Role Summary
As the Operations Lead, you will spearhead all operational facets of the Nuclear Business Unit, with a proven ability to oversee complex projects to agreed margins while ensuring safety, efficiency, and regulatory compliance. Your role will be pivotal in contributing to the strategic development of the Business Unit, ensuring alignment with organisational goals, and driving continuous improvement initiatives.
You will play a key role in representing the client in fostering relationships with key stakeholders, enhancing customer satisfaction, and upholding the company's reputation. Whilst the role reports into the Business Unit Director – Nuclear, you will be part of the nuclear leadership team working alongside Nuclear Engineering Manager, Hardware Manager.
Commercial lead and Bid manager.
Key Accountabilities
• As the Operations Lead, you will spearhead all operational facets of your Business Unit segment, with a primary focus on delivering projects or contracts with the agreed margin.
• Your role will be pivotal in contributing to the strategic development of the Business Unit (BU), ensuring alignment with organisational goals, and driving continuous improvement initiatives.
• Conducting regular project reviews with Programme and Project managers, monitoring and taking action to ensure the BU continues to deliver on its strategy and plans.
• Develop and implement resource management strategies for optimal allocation of personnel.
• Coordinate resource allocation with engineering managers according to project schedules, priorities, and budget constraints.
• Conduct regular assessments of resource availability and capacity to anticipate future needs
• Developing and ensuring the implementation of lessons learnt from across the various BU’s.
• Managing safety, regulatory matters, reputation, and security risks associated with incidents and/or failures of service delivery that impact national capabilities.
• Excellent understanding of operational performance drivers, interdependences, and improvement mechanisms
• Leadership of large, specialist and geographically dispersed teams some potentially located on customers premises.
• Leading, engaging, developing, and motivating teams, communicating direction, developing best talent and capabilities, addressing poor performance and comfortable delivering difficult “conversations”.
• Problem resolution and decision making ensuring appropriate and effective utilisation of internal business partners and resources.
Personal Qualities
• Experience of developing and executing an Operations Strategy in complex delivery contracts in the public and private sectors.
• Experience and good understanding of the client’s markets and service offering.
• Understanding of the nuclear market and industry (or other highly regulated industry), with ability to apply insights into decision making.
• Able to demonstrate stakeholder management and the ability to develop effective relationships at all levels.
• Excellent commercial acumen and negotiation skills with a drive for outstanding customer service and high-performance culture.
• Strong knowledge of NEC 4 contracts specifically options A, C and E
• Developed knowledge across all business functions (i.e. finance, business development, HR and communications).
• Excellent understanding of operational performance drivers, interdependences, and improvement mechanisms
• Experience of leading transformational change.
• For security reason this post is only available to UK Born nationals capable of gaining or already holding enhanced security clearance.
Benefits
• 25 days holiday plus bank holidays
• Pension
• Life assurance policy
• Private health care
• Lifestyle screening
• Salary sacrifice programme
• Mental health assistance programme
• Cycle to work scheme
• Green car scheme
Best jobs you don't want to miss: