Contracts and Database Administrator - Ref24045
Marlowe Fire and Security | Salford | apply.workable.com |
Contracts and Database Administrator – Salford Quays
Marlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country.
We are currently looking to appoint a new Contracts and Database Administrator located at our Head Office in Salford Quays.
Basic Salary – upto £25,000 per annum
Pension, Life Assurance & much more. – Please see our generous remuneration packages below
Marlowe Fire & Security’s Contracts and Database Administrator’s
Play an essential role in providing an effective and professional service to all our Marlowe Fire & Security Customers, acting as a point of contact for existing and new Contract Sales. Providing excellent Customer Service as an administrative support for both internal & external customers.
The role requires a proactive approach and excellent personal interaction to support the Administration Supervisor to ensure process adherence for new contract sales & mobilisation across multiple customer requirements in line with our Customer Charter.
• Establish & implement new contract sales process & support the administration team with mobilisation as directed by the Administration Supervisor
• Work closely with the National Account Managers to meet customer expectations whilst supporting agreed internal SLA’s & the 15th monthly cut off for future months PPMs for all new contracts.
• Add clear customer notes to Cash & the customer portal clearly outlining “What happens next & when”.
• Proactive approach to management of customers workload
• Work towards streamlining the processing of new, renewal, renegotiation, and retention processes.
• Review and respond to all customer enquiries.
• Liaise with all internal teams to ensure effective response to customers and work completed within our agreed SLA’s.
• Effective communication with internal and external customers
• Validate the mobilisation/data change upload sheets & ensure clear communication to ensure customer satisfaction.
• Identify and resolve problems on accounts post mobilisation, data change, integration.
• Prepare data change upload sheets.
• Interface with internal customer service on customer enquiries
• Analyse customer requests & support internal customer services to ensure best practice is shared.
• Identify and report process flow issues to Administration Supervisor & highlight any potential risks to the business.
• Submission of customer reports where required.
• Support in training and development of staff
• Investigate customer invoice disputes, complaints and resolve within our agreed SLA's
• Ensure all emails in various inboxes and calls are responded to, answered within our agreed SLA’s.
Requirements
Who We’re Looking For
Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:
• Personality – Energy, Drive and Enthusiasm to succeed.
• Proven track record for improving process efficiencies and solving problems.
• Strong leadership skills with an ability to motivate direct reports.
• Excellent communication skills both written and verbal, and internal personal skills.
• Excellent attention to detail
• Self motivated, excellent time management
• Respectful to others, customers colleagues, Managers & Directors alike
Benefits
How we Attract, Reward & Retain Our Employees
At Marlowe Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.
• Basic Salary – upto £25,000 per annum
• Royal London Pension
• Life Assurance 4x Salary
• Paid Holidays plus Bank Holidays
• Additional Day holiday for each full year of completed service (up to 25 days)
• Additional Birthday Holiday
• Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Development and progression opportunities
• Free, secure on-site parking
• Free, on-site gym
A Little More About Marlowe Fire & Security
We operate nationally, across all industries in both commercial and domestic sectors, delivering a fire and security solution that responds to our customers particular needs. Our solutions are developed according to the industries we serve, addressing their unique compliance requirements, supporting them in maintaining their sites security and protecting their people.
We have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.
Big enough to provide but small enough to care.
Our Business Include:
1. Marlowe Fire & Security marlowefireandsecurity.com/vacancies/
2. Alarm Communications acl.uk.com/careers
3. Griffin Fire acl.uk.com/careers
4. Clymac clymac.co.uk/careers
5. FAFS Fire & Security fafsfireandsecurity.com/careers
6. MJ Fire fafsfireandsecurity.com/careers
7. Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/
8. Morgan Fire Protection morganfire.co.uk/recruitment/
9. Victory Fire morganfire.co.uk/recruitment/
10. Marlowe Smoke Control marlowe-aov.co.uk/careers/
11. Hadrian Technology marlowefireandsecurity.com/vacancies/
Equal Opportunities
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
Marlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country.
We are currently looking to appoint a new Contracts and Database Administrator located at our Head Office in Salford Quays.
Basic Salary – upto £25,000 per annum
Pension, Life Assurance & much more. – Please see our generous remuneration packages below
Marlowe Fire & Security’s Contracts and Database Administrator’s
Play an essential role in providing an effective and professional service to all our Marlowe Fire & Security Customers, acting as a point of contact for existing and new Contract Sales. Providing excellent Customer Service as an administrative support for both internal & external customers.
The role requires a proactive approach and excellent personal interaction to support the Administration Supervisor to ensure process adherence for new contract sales & mobilisation across multiple customer requirements in line with our Customer Charter.
• Establish & implement new contract sales process & support the administration team with mobilisation as directed by the Administration Supervisor
• Work closely with the National Account Managers to meet customer expectations whilst supporting agreed internal SLA’s & the 15th monthly cut off for future months PPMs for all new contracts.
• Add clear customer notes to Cash & the customer portal clearly outlining “What happens next & when”.
• Proactive approach to management of customers workload
• Work towards streamlining the processing of new, renewal, renegotiation, and retention processes.
• Review and respond to all customer enquiries.
• Liaise with all internal teams to ensure effective response to customers and work completed within our agreed SLA’s.
• Effective communication with internal and external customers
• Validate the mobilisation/data change upload sheets & ensure clear communication to ensure customer satisfaction.
• Identify and resolve problems on accounts post mobilisation, data change, integration.
• Prepare data change upload sheets.
• Interface with internal customer service on customer enquiries
• Analyse customer requests & support internal customer services to ensure best practice is shared.
• Identify and report process flow issues to Administration Supervisor & highlight any potential risks to the business.
• Submission of customer reports where required.
• Support in training and development of staff
• Investigate customer invoice disputes, complaints and resolve within our agreed SLA's
• Ensure all emails in various inboxes and calls are responded to, answered within our agreed SLA’s.
Requirements
Who We’re Looking For
Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:
• Personality – Energy, Drive and Enthusiasm to succeed.
• Proven track record for improving process efficiencies and solving problems.
• Strong leadership skills with an ability to motivate direct reports.
• Excellent communication skills both written and verbal, and internal personal skills.
• Excellent attention to detail
• Self motivated, excellent time management
• Respectful to others, customers colleagues, Managers & Directors alike
Benefits
How we Attract, Reward & Retain Our Employees
At Marlowe Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.
• Basic Salary – upto £25,000 per annum
• Royal London Pension
• Life Assurance 4x Salary
• Paid Holidays plus Bank Holidays
• Additional Day holiday for each full year of completed service (up to 25 days)
• Additional Birthday Holiday
• Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Development and progression opportunities
• Free, secure on-site parking
• Free, on-site gym
A Little More About Marlowe Fire & Security
We operate nationally, across all industries in both commercial and domestic sectors, delivering a fire and security solution that responds to our customers particular needs. Our solutions are developed according to the industries we serve, addressing their unique compliance requirements, supporting them in maintaining their sites security and protecting their people.
We have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.
Big enough to provide but small enough to care.
Our Business Include:
1. Marlowe Fire & Security marlowefireandsecurity.com/vacancies/
2. Alarm Communications acl.uk.com/careers
3. Griffin Fire acl.uk.com/careers
4. Clymac clymac.co.uk/careers
5. FAFS Fire & Security fafsfireandsecurity.com/careers
6. MJ Fire fafsfireandsecurity.com/careers
7. Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/
8. Morgan Fire Protection morganfire.co.uk/recruitment/
9. Victory Fire morganfire.co.uk/recruitment/
10. Marlowe Smoke Control marlowe-aov.co.uk/careers/
11. Hadrian Technology marlowefireandsecurity.com/vacancies/
Equal Opportunities
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
Don’t miss out on new job vacancies!
Create a job alert for: Administrative Health Specialist, Salford
It's free, and you can cancel email updates at any time