HavenEngland
Join our team at Golden Sands set in the beautiful town of Rhyl with a gorgeous beach setting and lots of Haven fun.Quebec Road, Mablethorpe, Lincs LN12 1QJ GBR.Come andjoin our One Great Team here at Haven as a Fast Food Shift Leader!.Who doesn’t love a good takeaway? .At Haven, we’ve brought some ...
Potters Bar
duties as contract administrator, this will include typing up surveys and sending them over to the client, scanning paper work and filling on system, typing and sending out letters to tenants.
• To liaise with residents and engineers out in the field...
Welwyn Garden City, 7 mi from Potters Bar
Contracts Administrator
Are you a strong administrator with great communication skills who has experience working within an office-based environment?
This is initially a 6-month contract to cover maternity leave but it is highly likely...
Harlow, 13 mi from Potters Bar
Job Title: Contract Administrator
Location: Harlow
Salary: >£25,000
Established in 1989, Our client is the UK's leading passive fire protection specialist, supplying a comprehensive range of third-party accredited survey, installation...
Howells RecruitmentHarlow, 13 mi from Potters Bar
Job Title: Contract AdministratorLocation: HarlowSalary: >£25,000
Established in 1989, Our client is the UK's leading passive fire protection specialist, supplying a comprehensive range of third-party accredited survey, installation and compliance...
DX Network ServicesSlough, 23 mi from Potters Bar
Total Contracted Hours: 40
An exciting new Contract Administrator opportunity at DX!
About Us
We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it'll make their day...
MacroReigate, 33 mi from Potters Bar
Contract Administrator Ref: 30307 ReigateThe OpportunityWe are seeking a detail-oriented Contract Administrator to join our team. As a Contract...
MacroReigate, 33 mi from Potters Bar
Contract Administrator Ref: 30307 Reigate
We are seeking a detail-oriented Contract Administrator to join our team. As a Contract Administrator, you will be responsible for managing, reviewing and drafting various contracts, ensuring compliance...
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Call Centre Team Leader
Daniel Owen Ltd | Potters Bar | findajob.dwp.gov.uk |
Call Centre Team Leader
Potters Bar
Monday - Friday
0800-1700
£30-32K
To assist and maintain specific service and maintenance contract within the calll centre. You will be requried to manage a small team of administrators and work closely with your contracts manager. You will be required to provide support where needed within the internal teams ensuring tasks are carried out as per the KPI's and SLA requirements.
Contract and Operational Duties
1. To manage the client's expectations for each individual contract's service level agreement
under your supervision.
2. To manage the compliance figures across your assigned contracts and to provide the
compliancy team with bespoke reports so that compliancy figures are kept to a minimum.
3. To ensure monthly service runs are planned across assigned contracts.
4. To oversee that correct compliancy procedures are followed for your specific contracts
and that servicing appointments are planned accordingly.
5. To escalate any complaints to Complaints Coordinator and assist with investigations
6. To deal with any client queries/issues in a timely manner and as and when required
7. To liaise and deal with any engineers queries as and when required.
8. To carry out weekly meetings with individual teams, if required
9. To oversee the allocation and organisation of the work for your engineers and technicians
10. To enter and update any relevant data onto the company's computer system
11. To check and process sub-contractors invoices and timesheets for payment
12. To investigate repeat visits and process accordingly informing relevant personnel.
Potters Bar
Monday - Friday
0800-1700
£30-32K
To assist and maintain specific service and maintenance contract within the calll centre. You will be requried to manage a small team of administrators and work closely with your contracts manager. You will be required to provide support where needed within the internal teams ensuring tasks are carried out as per the KPI's and SLA requirements.
Contract and Operational Duties
1. To manage the client's expectations for each individual contract's service level agreement
under your supervision.
2. To manage the compliance figures across your assigned contracts and to provide the
compliancy team with bespoke reports so that compliancy figures are kept to a minimum.
3. To ensure monthly service runs are planned across assigned contracts.
4. To oversee that correct compliancy procedures are followed for your specific contracts
and that servicing appointments are planned accordingly.
5. To escalate any complaints to Complaints Coordinator and assist with investigations
6. To deal with any client queries/issues in a timely manner and as and when required
7. To liaise and deal with any engineers queries as and when required.
8. To carry out weekly meetings with individual teams, if required
9. To oversee the allocation and organisation of the work for your engineers and technicians
10. To enter and update any relevant data onto the company's computer system
11. To check and process sub-contractors invoices and timesheets for payment
12. To investigate repeat visits and process accordingly informing relevant personnel.
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