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Service Desk Administrator

Greater London | Permanent, Contract, Temporary | www.cv-library.co.uk |
Job Title: Service Desk Coordinator
Location: Burnham (Work from home and office)

Dynamic Resourcing Services Ltd has been established since 2006 and specialises in Workplace Support.
We have a number of Blue-Chip clients within Manufacturing, Distribution and Facilities Management who have multiple sites nationally.
We require an experienced Service Desk Coordinator (Mainly working from home and occasional office-based working) to provide support to the Operations Team.

Service Desk coordinator Basic Duties:
 •  Receiving orders and responding to queries and requests via chat, email, or phone with Client and Contractors
 •  Raise Orders and book with contractors.
 •  Organise attendance with sites/clients
 •  Liaise with contractors/clients whilst works are ongoing
 •  Following up with client to ensure work is completed to satisfactory level.
 •  Chase for any reports/invoices to Close job
 •  Logging jobs on to the CRM system
 •  Send quotes to clients as per request
 •  Updating jobs status on a daily basis
 •  Compiling supplier invoices
 •  Complete weekly costing for orders
 •  Keeping rapport and relationships with both contractors and clients
 •  To report to and follow instructions from senior management.
Must be willing to work on company software’s, training will be provided.

Skills and Qualifications required:
 •  Strong Computer Skills ie, Microsoft word and excel.
 •  Good communication skills.
 •  Good customer service skills
 •  Work on own initiative and as part of a team
Ideally someone with previous working experience within the Facilities Services Industry or Property Maintenance would be an advantage.

Hours of Work: 8.30am to 12.30pm ( Monday to Friday )
Rates of Pay: up to £13.00 per hour

This could become a full time job for the right calibre of candidate.

Immediate Start and weekly paid