Customer Service Administrator
Blackburn | Contract | www.cv-library.co.uk |
Our international client based in Blackburn, Lancashire requires an experienced Customer Service Administrator to join their team for a minimum period of 6 months.
Goals and Objectives:
To provide an efficient administration service to support the Customer Service Manager in ensuring that all customer requirements are delivered in a professional and timely manner and that the department maintains an excellent reputation for customer care.
Responsibilities: Handling incoming calls from customers, sales team, and suppliers ensuring that the appropriate responses are provided.
Processing and input of customer orders by delivery schedules and carrier cut-off times.
Liaison with internal departments and external carrier companies
Liaison with customers on availability of goods, delivery times, prices, promotions, and special delivery requirements
Generation/processing of credits/debits and goods return notes.
Any other general duties which may be allocated
Ensure adherence to all Company Policies and Procedures
Be fully conversant and compliant with all Environmental Health and Safety procedures.
Complete quarterly ethics module as advised by the Ethics & Compliance Officer (ECO)
Candidate Requirements
Previous customer administration experience in any environment - Commercial, Warehouse, Retail for example
Computer literate
Personal Qualities and Behaviours: Good communication skills (including telephone)
Flexible and mature attitude
Able to prioritize own workload
Accurate
Polite and professional
‘Can do’ attitude
Team Player
Interested? Please apply
Goals and Objectives:
To provide an efficient administration service to support the Customer Service Manager in ensuring that all customer requirements are delivered in a professional and timely manner and that the department maintains an excellent reputation for customer care.
Responsibilities: Handling incoming calls from customers, sales team, and suppliers ensuring that the appropriate responses are provided.
Processing and input of customer orders by delivery schedules and carrier cut-off times.
Liaison with internal departments and external carrier companies
Liaison with customers on availability of goods, delivery times, prices, promotions, and special delivery requirements
Generation/processing of credits/debits and goods return notes.
Any other general duties which may be allocated
Ensure adherence to all Company Policies and Procedures
Be fully conversant and compliant with all Environmental Health and Safety procedures.
Complete quarterly ethics module as advised by the Ethics & Compliance Officer (ECO)
Candidate Requirements
Previous customer administration experience in any environment - Commercial, Warehouse, Retail for example
Computer literate
Personal Qualities and Behaviours: Good communication skills (including telephone)
Flexible and mature attitude
Able to prioritize own workload
Accurate
Polite and professional
‘Can do’ attitude
Team Player
Interested? Please apply
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