AppleLeicester
Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience that’s unlike any other.As a Specialist, it starts with you discovering customers’ needs.And with the support of your store team members, you match those needs with the right product...
Leicester, 8 mi from Syston
where you will form an integral part of a technically advanced and rapidly growing business, managing all suppliers to ensure the best quality and service is provided and therefore making a direct positive impact upon a highly successful organisation...
Leicester, 8 mi from Syston
An exciting opportunity for a Project Manager with strong fashion supplier or retail background is required to join a fantastic supplier of garments to both retail and trade. This role would suit an efficient and bright self-starter who is keen...
ABPM Recruitment LimitedEngland
Accounts and Audit Manager | Leading Accountancy Practice | Nottinghamshire | £35,000 to £45,000. Join a leading Accountancy Practice in Nottinghamshire as their new Accounts and Audit Senior; this role offers the successful candidate the chance to further their finance career in the Accountancy Pr...
ECS Resource GroupLoughborough, 8 mi from Syston
Supplier Risk Management Engineer
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
Medical Devices / Pharmaceuticals
Location: Loughborough
Role: Hybrid (Onsite/Home/Travel...
The Recruitment Bureau (Kent) LtdEast Goscote, 1 mi from Syston
to £45,000, car allowance, generous bonus scheme and benefits Overview
This rapidly growing business is now looking for a new Sales Engineer / Account Manager to cover the South East of England. They are to UKs largest independent supplier of drives...
W TalentCoalville, 13 mi from Syston
W Talent are now partnering with a manufacturing and distribution company located in Coalville, Leicester who are looking to hire a Supplier Quality Assurance Manager (SQA) to drive product and quality assurance improvements.
This position...
Olive Catering Services LimitedLeicester, 8 mi from Syston
An opportunity has become available to join the Olive Team providing support and cover within the East Midlands area.
Hours of work are; Monday to Friday, 40 hours per week, 7.00am 3.30pm.
Some weekend or out of hours work may be necessary on...
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Recoveries Supplier Manager
NatWest Group | Birmingham | findajob.dwp.gov.uk |
Join us as a Recoveries Supplier Manager
• If you have a passion to design, run and deliver the digital banking of the future, this could be the role for you
• You’ll continually identify opportunities to digitise, improve and manage the customer journey to deliver increased value and an effortless customer experience
• This is your opportunity to support the delivery of all business performance and proposition activities, making sure our customer journey runs with true commercial focus
What you'll do
As a Recoveries Supplier Manager, you’ll manage a number of key external suppliers and partners who support our unsecured collections and recoveries function from debt collection agencies to outsource partners. You'll proactively manage the performance and relationship of our key suppliers, helping to restore our customers' financial health.
You'll also manage risks, governance, assurance and oversights, collating results and presenting these to the relevant forums.
Day-to-day, you’ll be:
• Proactively managing supplier performance on metrics such as recovery rates, controls, outcomes and strategy effectiveness for unsecured recoveries
• Facilitating regular monthly and senior quarterly performance reviews including agenda, actions and minutes
• Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes
• Supporting the management of incidents effectively, and looking for opportunities to increase resilience within the customer journey
• Striving to deliver a world-class customer experience and placing the customer at the heart of all we do
• Supporting empowered decisions to deliver the prioritised digital journey backlog
The skills you'll need
You’ll be a subject matter expert in the recoveries product proposition and process design. Additionally, you’ll have knowledge of critical Agile capabilities and ways of working, as well as the ability to exercise change delivery, customer experience design, commercial management and analytics.
We’ll also expect:
• Experience managing performance and relationships of external suppliers in the collections and recoveries industry, using data, MI and insights to manage, drive and increase performance
• Experience building and maintaining relationships at a senior level both internally and externally
• Competency in creating business cases and presenting to internal stakeholders with the ability to adapt at different levels
• Knowledge and awareness of financial health and support, specifically collections and recoveries, processes, strategy and key KPIs
• Experience of driving and delivering innovative ideas through Agile ways of working, looking at harnessing digital and technological advances that truly benefit our customers
• The ability to identify and envision what the future of digital banking could look like
• A proven ability to adapt to quickly changing environments
• A talented communicator who can inspire and engage both customers and colleagues
• If you have a passion to design, run and deliver the digital banking of the future, this could be the role for you
• You’ll continually identify opportunities to digitise, improve and manage the customer journey to deliver increased value and an effortless customer experience
• This is your opportunity to support the delivery of all business performance and proposition activities, making sure our customer journey runs with true commercial focus
What you'll do
As a Recoveries Supplier Manager, you’ll manage a number of key external suppliers and partners who support our unsecured collections and recoveries function from debt collection agencies to outsource partners. You'll proactively manage the performance and relationship of our key suppliers, helping to restore our customers' financial health.
You'll also manage risks, governance, assurance and oversights, collating results and presenting these to the relevant forums.
Day-to-day, you’ll be:
• Proactively managing supplier performance on metrics such as recovery rates, controls, outcomes and strategy effectiveness for unsecured recoveries
• Facilitating regular monthly and senior quarterly performance reviews including agenda, actions and minutes
• Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes
• Supporting the management of incidents effectively, and looking for opportunities to increase resilience within the customer journey
• Striving to deliver a world-class customer experience and placing the customer at the heart of all we do
• Supporting empowered decisions to deliver the prioritised digital journey backlog
The skills you'll need
You’ll be a subject matter expert in the recoveries product proposition and process design. Additionally, you’ll have knowledge of critical Agile capabilities and ways of working, as well as the ability to exercise change delivery, customer experience design, commercial management and analytics.
We’ll also expect:
• Experience managing performance and relationships of external suppliers in the collections and recoveries industry, using data, MI and insights to manage, drive and increase performance
• Experience building and maintaining relationships at a senior level both internally and externally
• Competency in creating business cases and presenting to internal stakeholders with the ability to adapt at different levels
• Knowledge and awareness of financial health and support, specifically collections and recoveries, processes, strategy and key KPIs
• Experience of driving and delivering innovative ideas through Agile ways of working, looking at harnessing digital and technological advances that truly benefit our customers
• The ability to identify and envision what the future of digital banking could look like
• A proven ability to adapt to quickly changing environments
• A talented communicator who can inspire and engage both customers and colleagues
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