HavenEngland
Join our team at Golden Sands set in the beautiful town of Rhyl with a gorgeous beach setting and lots of Haven fun.Quebec Road, Mablethorpe, Lincs LN12 1QJ GBR.Come andjoin our One Great Team here at Haven as a Fast Food Shift Leader!.Who doesn’t love a good takeaway? .At Haven, we’ve brought some ...
The South East Rivers TrustEngland
Do you have experience leading, designing and developing projects to improve the environment, our rivers or river catchments? We have an exciting opportunity for two people to come and join us as a Senior Project Officer on a permanent basis.
The Senior Project Officer roles offer an exciting ...
Interaction - HuntingdonCambridge, 36 mi from Colchester
Project Co-Ordinator/Programme Manager Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.£30,000 - £36,000
Cambridge CB2
33 days holiday plus Bank HolidaysExcellent...
Time AppointmentsIpswich, 17 mi from Colchester
Time Appointments are proud to be recruiting on behalf of a leading local business who are currently seeking to appoint a Facilities Support Coordinator to their successful team in Ipswich.
Reporting to the Facilities Manager working pro-actively...
E-Fab Recruitment LtdHempstead, 24 mi from Colchester
One of our Hemel Hempstead based clients requires a Project Control Coordinator (PCC) to report to the Operations Manager, to co-ordinate project activity in supporting sales opportunities for the supply of equipment and services for the retail...
Interaction - HuntingdonCambridge, 36 mi from Colchester
Project Co-Ordinator/Programme Manager
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
£30,000 - £36,000
Cambridge CB2
33 days holiday plus Bank Holidays
Excellent...
Office AngelsActon, 14 mi from Colchester
Branch Coordinator
Up to £28,000pa
Acton
We are currently seeking a dynamic and experienced Branch Coordinator to join a well-established estate agency organisation based in Acton. This is an exciting opportunity to play a key role in supporting...
Get new jobs by email!
Get email updates for the latest Program Coordinator jobs in Colchester
It's free, and you can cancel email updates at any time
Patient Pathway Co-ordinator - Contact Centre | East Suffolk and North Essex NHS Foundation Trust
Colchester Hospital University NHS Foundation Trust | Colchester | findajob.dwp.gov.uk |
We are currently recruiting for a dynamic and flexible outpatient Patient Pathway Coordinator.
You will be based at Colchester General Hospital, but may need to cover at other Trust sites on occasion to meet the needs of the service. You will be working within a very demanding but rewarding environment and will need to be flexible.
You will be required to work across a 5 day working week within the opening hours of the Contact Centre which is Monday to Thrday 08:00 - 18:30, Friday 0800 - 1700 with Saturday working (optional) as and when needed to meet the service needs.
The role will consist of booking patients appointments, referral management and providing customer service to patients in an efficient and sensitive manner via telephone.
You will have previous experience working in a customer service environment preferably within the NHS and will possess good organisational and communication skills in order to liaise with various areas internally and external to the Trust. You must possess a clear and confident telephone manner.
The ability to effectively & efficiently organise workload is essential. You will be required to work within Referral to Treatment (RTT) pathways, and comply with national and local waiting time outpatient targets. Knowledge of NHS computer systems would be advantageous, but you may also be familiar with other computerised booking systems.
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here -www.youtube.com/watch?v=GkPu7HphU8A
Main Duties and Responsibilities:-
• Check GP referral letters and register patients on Medway and CAB where necessary.
• To be aware of the 18 week RTTP Target and the Trust and patient’s responsibilities therein.
• Submit referrals for assessment and make new outpatient appointments as prioritised by the Consultants.
• Telephone patients to negotiate appointments, or print and send partial booking letters as appropriate.
• Manage all electronic referrals as Trust policy.
• To work progressively towards the implementation of ERS project through direction from management team.
• To amend work processes as directed in line with changes to booking practices as instructed by management team in the implementation of ERS and partial booking.
• Deal with patient telephone enquiries across a range of specialties.
• Make follow up appointments, in line with partial booking, as requested by Medical Secretaries, Wards, Clinics, Departments & other hospital sites.
• Cancel and re-arrange clinics as requested, and inform patients of such arrangements.
• Liaise with the Senior Patient Pathway Manager and Supervisors, and Nursing Staff/Medical Secretaries/Medical Records/other departments and outlying hospital sites.
• Assist in the maintenance and control of the clinics to ensure an efficient service to both the patients and the Doctors.
• Any other duties as delegated by the Patient Pathway Supervisors/ Patient Pathway Manager
• To ensure that patients are offered appropriate appointments, in line with
• Departmental protocols and guidelines, maintaining 18 week RTT rules whilst adhering to the Trust Access policy
• To deal with telephone callers politely and efficiently, either in person or by transferring to the relevant department.
• To help and support all members of the Team by having a flexible approach to both workload and working patterns.
Please see attached job description for full details
This advert closes on Tuesday 30 Apr 2024
You will be based at Colchester General Hospital, but may need to cover at other Trust sites on occasion to meet the needs of the service. You will be working within a very demanding but rewarding environment and will need to be flexible.
You will be required to work across a 5 day working week within the opening hours of the Contact Centre which is Monday to Thrday 08:00 - 18:30, Friday 0800 - 1700 with Saturday working (optional) as and when needed to meet the service needs.
The role will consist of booking patients appointments, referral management and providing customer service to patients in an efficient and sensitive manner via telephone.
You will have previous experience working in a customer service environment preferably within the NHS and will possess good organisational and communication skills in order to liaise with various areas internally and external to the Trust. You must possess a clear and confident telephone manner.
The ability to effectively & efficiently organise workload is essential. You will be required to work within Referral to Treatment (RTT) pathways, and comply with national and local waiting time outpatient targets. Knowledge of NHS computer systems would be advantageous, but you may also be familiar with other computerised booking systems.
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here -www.youtube.com/watch?v=GkPu7HphU8A
Main Duties and Responsibilities:-
• Check GP referral letters and register patients on Medway and CAB where necessary.
• To be aware of the 18 week RTTP Target and the Trust and patient’s responsibilities therein.
• Submit referrals for assessment and make new outpatient appointments as prioritised by the Consultants.
• Telephone patients to negotiate appointments, or print and send partial booking letters as appropriate.
• Manage all electronic referrals as Trust policy.
• To work progressively towards the implementation of ERS project through direction from management team.
• To amend work processes as directed in line with changes to booking practices as instructed by management team in the implementation of ERS and partial booking.
• Deal with patient telephone enquiries across a range of specialties.
• Make follow up appointments, in line with partial booking, as requested by Medical Secretaries, Wards, Clinics, Departments & other hospital sites.
• Cancel and re-arrange clinics as requested, and inform patients of such arrangements.
• Liaise with the Senior Patient Pathway Manager and Supervisors, and Nursing Staff/Medical Secretaries/Medical Records/other departments and outlying hospital sites.
• Assist in the maintenance and control of the clinics to ensure an efficient service to both the patients and the Doctors.
• Any other duties as delegated by the Patient Pathway Supervisors/ Patient Pathway Manager
• To ensure that patients are offered appropriate appointments, in line with
• Departmental protocols and guidelines, maintaining 18 week RTT rules whilst adhering to the Trust Access policy
• To deal with telephone callers politely and efficiently, either in person or by transferring to the relevant department.
• To help and support all members of the Team by having a flexible approach to both workload and working patterns.
Please see attached job description for full details
This advert closes on Tuesday 30 Apr 2024
Best jobs you don't want to miss: