Leaders in CareBradford
working hours
• Company pension scheme
• Free life assurance
• A comprehensive employee assistance programme and discount centre
• Paid leave for your birthday and anniversary of joining the company
• Subsidised meals
• Opportunities for CPD, further...
Elland
programme
• Hybrid working
• Additional day off for your birthday!
• Talent pipeline programme
• Regular recognition awards
• Employee Assistance Programme
• Pensions
• Techscheme
• Cycle to work scheme...
Aramark UKLeeds
by providing sound advice and guidance on all ER and policy matters whilst managing and resolving our ER tickets in a timely and efficient manner. You will work as part of the HR team promoting positive employee relations, fostering a respectful and inclusive...
Aramark UKLeeds
is highly desirable, but not essential Sound experience managing complex employee relations and leading a team Experience of working in a commercial fast-paced sector Commitment to high standards and an unwavering attention to detail About Aramark UK Our...
UberEngland
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
Elevation Recruitment - Engineering And ManufacturWakefield
Generous holiday allowances
Cycle to work scheme
Employee Assistance Programme
Salary sacrifice car scheme
Access to Occupational Health Service
Discounted sports and leisure memberships
Health care plans
Commitment to staff development and training...
Elevation Recruitment - Engineering And ManufacturWakefield
Generous holiday allowances
• Cycle to work scheme
• Employee Assistance Programme
• Salary sacrifice car scheme
• Access to Occupational Health Service
• Discounted sports and leisure memberships
• Health care plans
• Commitment to staff development...
Aramark UKLeeds
by providing sound advice and guidance on all ER and policy matters whilst managing and resolving our ER tickets in a timely and efficient manner.
You will work as part of the HR team promoting positive employee relations, fostering a respectful and inclusive...
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Operations Manager - Employee Share Plans
Leeds | www.cv-library.co.uk |
Overview:
We’re looking for an Operations Manager to lead our Share Plans Operational teams in our stunning City Centre office in Leeds. Using your excellent team management skills and knowledge of Share Plans, you will be responsible for managing circa a dozen team members who provide services to our clients and participants of Employee Share Plans.
The team is responsible for all aspects of contact maintenance and general administration work for the clients’ records.
Benefits:
26 days annual leave, plus a Wellbeing Day, a Volunteer Day, Bank Holidays and the opportunity to buy up to 5 days extra each year
Health, wellbeing and lifestyle rewards that can be tailored to support you and your family. Everything from: Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; Cycle2Work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme
Appreciate programme: Employee recognition programme
Company Pension Scheme
Life Assurance
Medical Insurance
Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave
What you need:
As with any role, we want to find the right person and we want to make sure you know it’s the right role for you too. This means you’ll need the following skills:
Employee Share Plans experience and awareness
Customer Service experience
Regulated business experience
Knowledge of the relevant FCA regulations and escalation process
Demonstrable experience in a leadership or supervisory role
Experience of leading projects through change and implementation of new processes and procedures
Excellent communication skills and the ability to face off to colleagues within business areas
Strong knowledge in Excel, Word & Outlook
IOC or ICSA qualification or willing to attain qualification within 2 years of role commencement
Desirable
Experience of overseeing offshore processing
Day to Day responsibilities:
People Leadership
Lead the team through change, new process implementation and ensuring standards are maintained and controlled;
Coach and develop team’s performance to develop skills, competency and behaviours to attain required standards of competency.
Operational Management
Plan, monitor and co-ordinate workflow ensuring work is processed in a timely and efficient manner, taking remedial action where required in order to maintain internal and externally imposed SLAs at all times.
Ensure the provision and maintenance of high quality Management Information (“MI”) to identify key trends and issues.
Ensure regular review of all KPI and KRI metrics.
Carry out root cause analysis on errors, complaints and incident reports, with a view to reducing risk, improving processes and the customer experience
Governance & Risk
Ensure full compliance with internal/external procedures and FCA CASS rules.
Identify key risks and propose mitigation steps to manage those risks;
Ensure key controls are completed within agreed timeframes and that any issues highlighted are addressed and followed through to resolution;
About Link Group / Corporate Markets:
Link Group works in partnership internationally with almost 7,000 clients including asset managers and investors, business managers, asset owners, trustees, issuers and borrowers. We provide the infrastructure through which assets are secured or deployed in both regulated and unregulated markets.
We offer industry-leading shareholder services through Link Market Services to a wide range of corporates, issuers and business managers. We are the largest UK share registrar providing services to more than 1,300 companies large and small across the UK.
We administer share plans for over 200 clients and have worked on more than 50% of UK IPOs since 2005. Our unique place in the market, combined with our partnership and relationship management approach, enables us to play a vital role in connecting issuers with 5 million shareholders around the world
We’re looking for an Operations Manager to lead our Share Plans Operational teams in our stunning City Centre office in Leeds. Using your excellent team management skills and knowledge of Share Plans, you will be responsible for managing circa a dozen team members who provide services to our clients and participants of Employee Share Plans.
The team is responsible for all aspects of contact maintenance and general administration work for the clients’ records.
Benefits:
26 days annual leave, plus a Wellbeing Day, a Volunteer Day, Bank Holidays and the opportunity to buy up to 5 days extra each year
Health, wellbeing and lifestyle rewards that can be tailored to support you and your family. Everything from: Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; Cycle2Work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme
Appreciate programme: Employee recognition programme
Company Pension Scheme
Life Assurance
Medical Insurance
Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave
What you need:
As with any role, we want to find the right person and we want to make sure you know it’s the right role for you too. This means you’ll need the following skills:
Employee Share Plans experience and awareness
Customer Service experience
Regulated business experience
Knowledge of the relevant FCA regulations and escalation process
Demonstrable experience in a leadership or supervisory role
Experience of leading projects through change and implementation of new processes and procedures
Excellent communication skills and the ability to face off to colleagues within business areas
Strong knowledge in Excel, Word & Outlook
IOC or ICSA qualification or willing to attain qualification within 2 years of role commencement
Desirable
Experience of overseeing offshore processing
Day to Day responsibilities:
People Leadership
Lead the team through change, new process implementation and ensuring standards are maintained and controlled;
Coach and develop team’s performance to develop skills, competency and behaviours to attain required standards of competency.
Operational Management
Plan, monitor and co-ordinate workflow ensuring work is processed in a timely and efficient manner, taking remedial action where required in order to maintain internal and externally imposed SLAs at all times.
Ensure the provision and maintenance of high quality Management Information (“MI”) to identify key trends and issues.
Ensure regular review of all KPI and KRI metrics.
Carry out root cause analysis on errors, complaints and incident reports, with a view to reducing risk, improving processes and the customer experience
Governance & Risk
Ensure full compliance with internal/external procedures and FCA CASS rules.
Identify key risks and propose mitigation steps to manage those risks;
Ensure key controls are completed within agreed timeframes and that any issues highlighted are addressed and followed through to resolution;
About Link Group / Corporate Markets:
Link Group works in partnership internationally with almost 7,000 clients including asset managers and investors, business managers, asset owners, trustees, issuers and borrowers. We provide the infrastructure through which assets are secured or deployed in both regulated and unregulated markets.
We offer industry-leading shareholder services through Link Market Services to a wide range of corporates, issuers and business managers. We are the largest UK share registrar providing services to more than 1,300 companies large and small across the UK.
We administer share plans for over 200 clients and have worked on more than 50% of UK IPOs since 2005. Our unique place in the market, combined with our partnership and relationship management approach, enables us to play a vital role in connecting issuers with 5 million shareholders around the world
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