Automotive Customer Service Advisor
Eastbourne | Permanent | £22,000 - £35,000/year | www.cv-library.co.uk |
Our client is currently recruiting for an experienced Automotive Customer Service Advisor with previous experience to join their ever expanding business.
Are you a high-performance individual giving best level of customer service? Do you have good mechanical understanding of cars and parts?
Main:
• Permanent role
• Salary between £22,000 - £35,000 dependent on experience
• Bonus available - Yearly OTE £30,000 - £40,000
• Monday - Friday
• Saturday mornings may be required to meet business needs
Key Tasks:
• Meeting and greeting customers to a 5* customer service.
• Answering the telephone & dealing with customer enquiries.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready for the time that the customer requested.
• Keeping the customer updated throughout the time the car is with us.
• Managing service bookings walk-ins, services, new car delivery/collection.
• Keeping updated with product knowledge.
• Creating job packs and other admin duties.
• Invoicing customers and taking payments.
Requirements:
• Previous customer service advisor experience within the automotive industry highly desirable but not essential.
• Customer Service advisor qualification beneficial but not essential
Are you a high-performance individual giving best level of customer service? Do you have good mechanical understanding of cars and parts?
Main:
• Permanent role
• Salary between £22,000 - £35,000 dependent on experience
• Bonus available - Yearly OTE £30,000 - £40,000
• Monday - Friday
• Saturday mornings may be required to meet business needs
Key Tasks:
• Meeting and greeting customers to a 5* customer service.
• Answering the telephone & dealing with customer enquiries.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready for the time that the customer requested.
• Keeping the customer updated throughout the time the car is with us.
• Managing service bookings walk-ins, services, new car delivery/collection.
• Keeping updated with product knowledge.
• Creating job packs and other admin duties.
• Invoicing customers and taking payments.
Requirements:
• Previous customer service advisor experience within the automotive industry highly desirable but not essential.
• Customer Service advisor qualification beneficial but not essential
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