Book a Builder UKSouthend-on-Sea
Call Centre Manager - Managing a Sales Team
Essex
Salary depending on experience plus bonuses
Monday - Friday
Book a Builder UK are the UK's fastest growing online home services marketplace connecting homeowners and tradespeople.
We are seeking...
Brentwood
Are you passionate about making a positive difference in people's lives? Do you thrive in a dynamic, customer-focused environment? We're seeking compassionate individuals to join our clients team as Call Centre Operator.
Key...
Marks SattinEngland
A Large Construction/Contractor firm is urgently seeking a Payroll Administrator, to take ownership of an entire process for one of their Groups. ...
Farrer Barnes LimitedDartford
My client based just outside Dartford is looking for a Payroll Administrator Reporting directly to the Payroll Manager you will be part of a team that is responsible for processing the payroll for a growing team of staff. ...
Hawk 3 Talent SolutionsStanford-le-Hope
Job: Customer Service Advisor /Call Centre
Location: Coryton, Essex (Flexibility once trained to Work from Home and the office)
Salary: Up to £28K
Job type: Permanent, Full Time
Hours: Shift pattern: 08:00 to 16:30, 09:30 to 18:00 and 11:00...
DPDChelmsford
Starting your own business as an Owner Driver with DPD has never been easier.With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD.We give you all you need to get started.From your own van, the best tech in the business and all the training to ...
ApexFocusGroupBasildon
Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No call centre representative agent experience needed.
Call Centre Representative Agent Work From Home...
ApexFocusGroupEssex
Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No call centre representative agent experience needed.
Call Centre Representative Agent Work From Home...
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Call Centre Manager - Essex
Colchester | www.cv-library.co.uk |
Call Centre Manager
Rate - £300 a day
Duration - 3 Months +
Location - Colchester (Hybrid)
Ir35 - Inside IR35 (Must use an umbrella company)
We are currently looking for a Call Centre Manager for an initial 3 month contract with extensions available, the ideal candidate would have experience with working in A public sector environment.
• Direct line management of a small team of Team Leaders, focusing on supporting them to achieve their personal and organisational targets through coaching, mentoring and development.
• Overall responsibility for the whole Contact centre, ensuring service delivery and sales metrics are met through the delivery of exceptional Customer Service.
• Manage third party partnerships. Stakeholder management of technology and delivery partners, external Insurers, Hospital senior leadership teams and the wider support teams, removing any barriers and focusing on continuous improvement and better patient journeys.
• Identify trends in patient and business activity and work with the Operational leads to support continuous improvement of our patient journey
• Work closely with the Resource and Capacity Planning Manager and Training & Quality Manager to ensure the National Enquiry Centre is constantly evolving and improving
• Minimum 5 years' experience in team management.
• Minimum 5 years' experience in call centre or call handling environment.
• Minimum 5 years' experience in sales and administration position.
• Experience of managing a Sales through service contact centre and associated processes
• Experience of coaching and mentoring others to achieve targets
• Previous experience of leadership in a small to medium contact centre
• Previous experience of 'leading leaders'
• Previous experience of operational running of a department / budgets
Rate - £300 a day
Duration - 3 Months +
Location - Colchester (Hybrid)
Ir35 - Inside IR35 (Must use an umbrella company)
We are currently looking for a Call Centre Manager for an initial 3 month contract with extensions available, the ideal candidate would have experience with working in A public sector environment.
• Direct line management of a small team of Team Leaders, focusing on supporting them to achieve their personal and organisational targets through coaching, mentoring and development.
• Overall responsibility for the whole Contact centre, ensuring service delivery and sales metrics are met through the delivery of exceptional Customer Service.
• Manage third party partnerships. Stakeholder management of technology and delivery partners, external Insurers, Hospital senior leadership teams and the wider support teams, removing any barriers and focusing on continuous improvement and better patient journeys.
• Identify trends in patient and business activity and work with the Operational leads to support continuous improvement of our patient journey
• Work closely with the Resource and Capacity Planning Manager and Training & Quality Manager to ensure the National Enquiry Centre is constantly evolving and improving
• Minimum 5 years' experience in team management.
• Minimum 5 years' experience in call centre or call handling environment.
• Minimum 5 years' experience in sales and administration position.
• Experience of managing a Sales through service contact centre and associated processes
• Experience of coaching and mentoring others to achieve targets
• Previous experience of leadership in a small to medium contact centre
• Previous experience of 'leading leaders'
• Previous experience of operational running of a department / budgets
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