Book a Builder UKSouthend-on-Sea
Call Centre Manager - Managing a Sales Team
Essex
Salary depending on experience plus bonuses
Monday - Friday
Book a Builder UK are the UK's fastest growing online home services marketplace connecting homeowners and tradespeople.
We are seeking...
Hawk 3 Talent SolutionsStanford-le-Hope, 11 mi from Southend-on-Sea
Job: Customer Service Advisor /Call Centre
Location: Coryton, Essex (Flexibility once trained to Work from Home and the office)
Salary: Up to £28K
Job type: Permanent, Full Time
Hours: Shift pattern: 08:00 to 16:30, 09:30 to 18:00 and 11:00...
UberGrays
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
DPDChelmsford
Starting your own business as an Owner Driver with DPD has never been easier.With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD.We give you all you need to get started.From your own van, the best tech in the business and all the training to ...
UberSwanscombe
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
UberLongfield
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
ApexFocusGroupSouthend-on-Sea
Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No call centre representative agent experience needed.
Call Centre Representative Agent Work From Home...
HuntressIpswich, 41 mi from Southend-on-Sea
A global insurance company based in Ipswich are looking for a Contact Centre Agent to join their team on an initial 3 month assignment.
The RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking...
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Call Centre Manager - Essex
Colchester | www.cv-library.co.uk |
Call Centre Manager
Rate - £300 a day
Duration - 3 Months +
Location - Colchester (Hybrid)
Ir35 - Inside IR35 (Must use an umbrella company)
We are currently looking for a Call Centre Manager for an initial 3 month contract with extensions available, the ideal candidate would have experience with working in A public sector environment.
• Direct line management of a small team of Team Leaders, focusing on supporting them to achieve their personal and organisational targets through coaching, mentoring and development.
• Overall responsibility for the whole Contact centre, ensuring service delivery and sales metrics are met through the delivery of exceptional Customer Service.
• Manage third party partnerships. Stakeholder management of technology and delivery partners, external Insurers, Hospital senior leadership teams and the wider support teams, removing any barriers and focusing on continuous improvement and better patient journeys.
• Identify trends in patient and business activity and work with the Operational leads to support continuous improvement of our patient journey
• Work closely with the Resource and Capacity Planning Manager and Training & Quality Manager to ensure the National Enquiry Centre is constantly evolving and improving
• Minimum 5 years' experience in team management.
• Minimum 5 years' experience in call centre or call handling environment.
• Minimum 5 years' experience in sales and administration position.
• Experience of managing a Sales through service contact centre and associated processes
• Experience of coaching and mentoring others to achieve targets
• Previous experience of leadership in a small to medium contact centre
• Previous experience of 'leading leaders'
• Previous experience of operational running of a department / budgets
Rate - £300 a day
Duration - 3 Months +
Location - Colchester (Hybrid)
Ir35 - Inside IR35 (Must use an umbrella company)
We are currently looking for a Call Centre Manager for an initial 3 month contract with extensions available, the ideal candidate would have experience with working in A public sector environment.
• Direct line management of a small team of Team Leaders, focusing on supporting them to achieve their personal and organisational targets through coaching, mentoring and development.
• Overall responsibility for the whole Contact centre, ensuring service delivery and sales metrics are met through the delivery of exceptional Customer Service.
• Manage third party partnerships. Stakeholder management of technology and delivery partners, external Insurers, Hospital senior leadership teams and the wider support teams, removing any barriers and focusing on continuous improvement and better patient journeys.
• Identify trends in patient and business activity and work with the Operational leads to support continuous improvement of our patient journey
• Work closely with the Resource and Capacity Planning Manager and Training & Quality Manager to ensure the National Enquiry Centre is constantly evolving and improving
• Minimum 5 years' experience in team management.
• Minimum 5 years' experience in call centre or call handling environment.
• Minimum 5 years' experience in sales and administration position.
• Experience of managing a Sales through service contact centre and associated processes
• Experience of coaching and mentoring others to achieve targets
• Previous experience of leadership in a small to medium contact centre
• Previous experience of 'leading leaders'
• Previous experience of operational running of a department / budgets