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Head of IoT Customer Success

apartmentMichael Page (UK)placeWatford, 4 mi from Radlett
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Senior Network Engineer

Michael Page | Watford | michaelpage.co.uk |
About Our Client

Everything about CSL is designed to keep our customers connected, secure and live. Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996. The sectors we work in and applications we connect are at the highest end of critical communications.
Critical connectivity can be complex but we make it easy. Our partnerships with all the major Mobile Network Operators, Monitoring Centres and Installers, allows us to deliver complete end-to-end connectivity solutions. Whether it's 4G, IP, xDSL, or FTTC, we have the knowledge, expertise and ability to deliver the best combination for your connectivity requirements.

Job Description

Duties & Responsibilities:
This role will encompass a range of responsibilities including but not limited to:
 •  Design, build, configure, install, test and managed a high availability and fault tolerant network and
infrastructure for the WAN, LAN, SAN, VPN networks.
 •  Supporting and inputting to infrastructure as code deployments in the cloud, working alongside DevOps
engineers.
 •  Supporting / maintaining / monitoring the automated / manual batch processes and all Operational tasks.
 •  Delivering proactive monitoring tools and systems to ensure internal reporting capability meets SLA for high
availability.
 •  Managing upgrades and security patch updates.
 •  Network optimisation.
 •  Capacity planning and performance monitoring.
 •  2nd and 3rd line operational support.
 •  Provide technical consultancy as required.
 •  Security and protection tools, processes and systems.
 •  Enforcing and delivering change management and request fulfilment activities.
 •  Take ownership of incident and problem management projects.
 •  Management of Data Centres assets - space, equipment.
 •  Managing issues/risks and escalating as appropriate.
 •  Creating and maintaining support documentation.
 •  Managing / working with key 3rd party suppliers.
 •  Maintaining awareness of industry trends / new technology.
 •  Providing system backup capabilities.
 •  Provide support to junior team members.
 •  Expected to play key technical resources / technical lead roles in delivery of critical business projects.
 •  Take ownership of the request fulfilment.

The Successful Applicant

Key Skills & Qualifications Sought:
 •  Site to Site IPsec Tunnels
 •  Client VPN Access
 •  An excellent understanding of networking principles.
 •  Cisco Routing Protocols (BGP and OSPF)
 •  Cisco Switches - Layer 3 and 2 (Cisco 9000 Series)
 •  Experience in FPR1000, FPR2000 series Firewalls, Cisco 4000 and 8000 Routers
 •  Essential - CCNP or CCIE
 •  Desirable - Understanding ITIL processes and Agile Methodology (Working in 2-week sprints), Network
Automation

What's on Offer

25 days holiday- Increasing with service

Annual bonus and salary reviews

Free onsite parking based at Croxley Park, Watford

Working in an Internet of Things industry

Hybrid working