London
Service Desk Manager - London (North West)
IT Managed Services
An exciting and ambitious managed service provider (MSP) are looking for a Service Desk Manager to join their team. They provide all areas of IT support to SME clients across...
HireTalent - Diversity Staffing & Recruiting FirmLondon
Client: A leading cosmetic firm in the United Kingdom
Job Title: Information Technology Service Desk Manager
Location: London W1U 8ED, United Kingdom
Before applying for this role, please read the following information about this opportunity...
UberShepperton
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
UberLondon
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
UberTadworth
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
Brunswick Group Services LimitedLondon
Opportunity
We are looking for a London based Service Desk Manager to manage a team of support engineers to provide IT support to the business in our UK, Europe & IMEA offices. The role will provide strong leadership to the support team...
Lyon TechLondon
culture and our commitment to excellence.
An opportunity has arisen for a Service Desk Manager to join the team in our London office, providing unparalleled service excellence to our clients across the UK and internationally.
This role would require you...
Montpellier ResourcingLondon
Senior Service Desk Manager (1st/2nd Line - PROFESSIONAL SERVICES)
Up to £85,000 plus EXCELLENT bonus and benefits
Hybrid working available
Due to exciting business growth a fantastic opportunity has arisen to join a highly regarded professional...
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Customer Service Desk Manager
London | findajob.dwp.gov.uk |
Customer Service Desk Manager
London
Exciting opportunity for an enthusiastic, analytical, and strategic thinker to join a fast-growing, market leading IT partner.
This role will be responsible for ensuring that the Customer Service Desk provides a seamless and efficient service to assist customers with their service requests and support needs. This role will encompass all ownership and accountability for the Customer Service Desk function, and manage the individuals providing a blend of support within the Customer Service Desk.
The client are a large-scale Data Centre provider, who's network houses some of the most innovative private & public organisations, compromising of all sizes. Heavily invested in reducing carbon emissions and passionate about championing greener ways of thinking.
Reporting to the Group Director, you will be a key partner to the leadership team, who are looking for someone who demonstrates exceptional leadership skills, and can communicate effectively to inspire, develop, and motivate staff.
Key Responsibilities:
• Ensure that the CSD receive and effectively manage customer queries across different communication channels.
• Strive to make sure that the CSD resolve requests and cases aiming for a "1st contact resolution".
• Being accountable for the running of Service Desk capabilities, ensuring it is in alignment with the business needs.
• Managing case tickets within internal SLA's - properly investigating, diagnosing and finding resolutions to customer support requests.
• Ensures that service levels are met and relevant procedures and policies are adhered to. Alongside ensuring that operational problems are identified, monitored and resolved.
Who You Are:
• Someone with experience executing, managing and developing a successful Customer Service Desk, supporting Clients and providing strategic End User Support.
• Demonstrable experience leading Customer Service Desk capabilities within a large organisation.
• Fantastic Customer Service skills, and how to effectively deliver these to customers.
• Tracking emerging trends and identifying opportunities to make sure the Service Desk achieves its goals.
• Experience of Microsoft Windows, ServiceNow, Excel, Powerpoint.
• Excellent communicator, who takes a strong sense of ownership and accountability.
• Good understanding of global/local business differentiation, and customer behaviours and expectations.
Desirable:
• Customer Service Qualification.
• Experience in building a Global Service Desk from the ground up.
• Service Desk experience within a Data Centre.
If this sounds like you, then get in touch! Apply below.
London
Exciting opportunity for an enthusiastic, analytical, and strategic thinker to join a fast-growing, market leading IT partner.
This role will be responsible for ensuring that the Customer Service Desk provides a seamless and efficient service to assist customers with their service requests and support needs. This role will encompass all ownership and accountability for the Customer Service Desk function, and manage the individuals providing a blend of support within the Customer Service Desk.
The client are a large-scale Data Centre provider, who's network houses some of the most innovative private & public organisations, compromising of all sizes. Heavily invested in reducing carbon emissions and passionate about championing greener ways of thinking.
Reporting to the Group Director, you will be a key partner to the leadership team, who are looking for someone who demonstrates exceptional leadership skills, and can communicate effectively to inspire, develop, and motivate staff.
Key Responsibilities:
• Ensure that the CSD receive and effectively manage customer queries across different communication channels.
• Strive to make sure that the CSD resolve requests and cases aiming for a "1st contact resolution".
• Being accountable for the running of Service Desk capabilities, ensuring it is in alignment with the business needs.
• Managing case tickets within internal SLA's - properly investigating, diagnosing and finding resolutions to customer support requests.
• Ensures that service levels are met and relevant procedures and policies are adhered to. Alongside ensuring that operational problems are identified, monitored and resolved.
Who You Are:
• Someone with experience executing, managing and developing a successful Customer Service Desk, supporting Clients and providing strategic End User Support.
• Demonstrable experience leading Customer Service Desk capabilities within a large organisation.
• Fantastic Customer Service skills, and how to effectively deliver these to customers.
• Tracking emerging trends and identifying opportunities to make sure the Service Desk achieves its goals.
• Experience of Microsoft Windows, ServiceNow, Excel, Powerpoint.
• Excellent communicator, who takes a strong sense of ownership and accountability.
• Good understanding of global/local business differentiation, and customer behaviours and expectations.
Desirable:
• Customer Service Qualification.
• Experience in building a Global Service Desk from the ground up.
• Service Desk experience within a Data Centre.
If this sounds like you, then get in touch! Apply below.
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