Regional Trainer - Call Centres

Sheffield | careers-powerforcegb.icims.com |
What's the role about?:

Regional Trainer - call centres

Do you want to be part of shaping the future of mobile technology?

Join us in creating mobile solutions that empower connection like never before

Full Time, Permanent

Salary: £28,000 per annum + up to 15% bonus + Company car
Working: Monday to Friday, 37.5 hours per week - occasional weekends for events
Territory: Midlands and surrounding areas

Powerforce are seeking a Call Centre Trainer to work on our Motorola team. Since 1928, Motorola have been driven to move the industry forward. At Motorola they strive to provide people with my access to intuitive mobile products and service so they can discover, share, and connect with the world around them.

Responsibilities:

 •  Design & Deliver - create engaging training programs on key Moto benefits
 •  Drive Success - meet call centre targets as your own KPIs
 •  Interactive Learning - conduct dynamic training sessions using diverse methods
 •  New Hire Support - guide new recruits through onboarding for confidence in customer interactions
 •  Continuous Development - coach existing contacts to enhance skills and brand knowledge
 •  Strategic Alignment - collaborate with vendor management to ensure training aligns with business goals
 •  Stay Ahead - keep updated on brand trends and industry best practices
 •  Adapt & Improve - evaluate and adjust training effectiveness based on sales insights

Qualifications:

 •  Experience - at least 5 years in retail or related field
 •  Engagement - proven ability to create captivating training programs
 •  Enthusiasm - passion for technology and delivering exceptional customer service
 •  Communication - excellent verbal and written skills with a knack for presentation
 •  Requirement - full Manual Driving license for at least 12 months

Perks to propel your career:

 •  Comprehensive Training - unlock your potential with continuous learning and support
 •  Boundless Growth - seize thrilling career advancement opportunities
 •  Rewards Galore
 •  your hard work doesn't go unnoticed
 •  expect recognition and rewards for top performers
 •  Lifestyle Benefits - from enhanced pension to exclusive perks like Perkbox and Taste Card, we've got you covered

Join us in shaping the tech-retail landscape! Apply now and start a rewarding journey with us.

Early applications are strongly encouraged as we reserve the right to pause or close this vacancy prior to the listed closing date.

More about us...:

#LI-EZ1

At Powerforce, our people and customers are at the heart of everything we do. We're dedicated to fostering a fantastic culture and creating an incredible workplace environment. Our ongoing success is a direct result of the outstanding results we consistently achieve and the deep, enduring relationships we've built with our valued customers.

At the core of our approach are our guiding values: Integrity, Growth Mindset, People-first, Accountability, Customer-centricity, and Teamwork. These principles drive us forward and shape our interactions every day. Powerforce is committed to providing talented and ambitious individuals with the opportunity to showcase their abilities in a competitive and dynamic marketplace.

We're proud to be widely recognised as a top agency in our industry! Our shelves are filled with FMBE awards (our industry awards), highlighting our commitment to delivering exceptional work for our clients. With Agency of the Year and Team of the Year titles under our belt, it's clear that our dedication shines through.
But don't just take our word for it - see what our employees have to say on Glassdoor!

At Powerforce, creating a welcoming and inclusive workplace is our top priority. We strive to foster an environment where everyone feels safe and valued, allowing our colleagues to truly be themselves and thrive in their roles. While we acknowledge that we're not flawless, we're dedicated to continually enhancing our support for diversity within both our company and the communities we serve.

If you're seeking a company where you can be accepted for who you are, you've come to the right place. Join us today and become part of a team where individuality is celebrated! Apply now and let's start a journey together.
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