AXA UKRoyal Tunbridge Wells, 14 mi from Maidstone
and case management skills to provide a high-quality care service to our members and their families. You'll work closely with clinicians and hospitals to get the best care for our members. You'll have development opportunities including regular training...
Chelmsford, 32 mi from Maidstone
for:
Lead the day to day management of the out-patient physiotherapy service
Work across a case load of orthopaedic case loads with some surgical and medical patients
Implement service delivery projects, co-ordinating training, reviewing patient...
Newham, 26 mi from Maidstone
regular supervision and training opportunities.
The responsibilities of the Social Worker includes:
Face to Face assessments
Ward Visits
Hybrid Working
Report writing and making assessments
Developing care plans
Care management Managing complex cases...
Appoint HealthcareChelmsford, 32 mi from Maidstone
of public transport links, local shops and amenities. This is a fantastic opportunity for a passionate Physiotherapist Team Lead to join a leading, forward-thinking private hospital. The Physiotherapy department has an outpatient team managing post-operative...
DPDSittingbourne
Starting your own business as an Owner Driver with DPD has never been easier. With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD. All you will need is a valid UK driver’s licence. Lots of work – with online shopping growing every day, you’ll...
Service Care Solutions - Social WorkLondon, 33 mi from Maidstone
and approval of reablement plans for up to seven reablement staff, including SWs, Reablement Officers, and Social Care Officers. They will also be responsible for case direction and recording case directions, performance management, and reports...
Flow CaritasNewham, 26 mi from Maidstone
of Reablement plans for up of up to seven Reablement staff (including SW's /Reablement officers /Social Care Officers)
Responsible for case direction and recording case directions and performance management
Reports to the Reablement Team Management - Part...
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Complaints Lead | Maidstone and Tunbridge Wells NHS Trust
Maidstone and Tunbridge Wells NHS Trust | Maidstone | findajob.dwp.gov.uk |
An exciting opportunity has arisen to join the complaints team at Maidstone and Tunbridge Wells NHS Trust as a Complaints Lead. We are looking for an experienced and self-motivated individual to work full-time within our small and dedicated team.
The ideal candidate will have experience of working in complaints within an NHS or social care setting, with a good working knowledge of the relevant legislation. An outstanding communicator, the successful applicant will be able to deal confidently and compassionately with a wide range of service users, including the public, advocates, other agencies and staff within the organisation at all levels, and provide expert advice to staff and the public alike.
Given the nature of the work, the ability to effectively manage challenging situations and behaviours is crucial, along with a high level of resilience and emotional intelligence.
The successful applicant will manage a defined case load of complaints, but will need to be adaptable and flexible to meet the wider needs of the service, providing cross-cover for their colleagues, in order to support the Trust to meet its performance targets.
The ability to work independently and creatively while demonstrating political awareness is essential. You will need an enquiring mind and excellent analytical and report writing skills. Attention to detail and proof-reading skills are also essential.
Occasional attendance at external events may be required, where you will act as a representative of the Trust. A familiarity with using case management systems such as Datix and InPhase, and RCA techniques would be an advantage. Applications are invited from candidates with or without a clinical background.
Candidates should be aware that the Trust has multiple sites and all staff may be required to work at any of them. Opportunities for blended home working are available.
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust’s core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients – the first of its kind in the country.
We employ over 6,500 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check atStandard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients.
We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: TBC
This advert closes on Wednesday 1 May 2024
The ideal candidate will have experience of working in complaints within an NHS or social care setting, with a good working knowledge of the relevant legislation. An outstanding communicator, the successful applicant will be able to deal confidently and compassionately with a wide range of service users, including the public, advocates, other agencies and staff within the organisation at all levels, and provide expert advice to staff and the public alike.
Given the nature of the work, the ability to effectively manage challenging situations and behaviours is crucial, along with a high level of resilience and emotional intelligence.
The successful applicant will manage a defined case load of complaints, but will need to be adaptable and flexible to meet the wider needs of the service, providing cross-cover for their colleagues, in order to support the Trust to meet its performance targets.
The ability to work independently and creatively while demonstrating political awareness is essential. You will need an enquiring mind and excellent analytical and report writing skills. Attention to detail and proof-reading skills are also essential.
Occasional attendance at external events may be required, where you will act as a representative of the Trust. A familiarity with using case management systems such as Datix and InPhase, and RCA techniques would be an advantage. Applications are invited from candidates with or without a clinical background.
Candidates should be aware that the Trust has multiple sites and all staff may be required to work at any of them. Opportunities for blended home working are available.
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust’s core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients – the first of its kind in the country.
We employ over 6,500 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check atStandard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients.
We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: TBC
This advert closes on Wednesday 1 May 2024
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