Stevenage
Software", "Data Integration Platforms", "Pipeline Pilot", KNIME, "Computers and Servers", "Networking Equipment", routers, switches, "Barcode Scanners", "Label Printers", "Laboratory Automation Equipment", "Robotic arms", "automated pipetting systems...
Mobilize Financial ServicesMaple Cross
planning, organizing, and implementing projects on time, on budget, and within scope Strong knowledge of Virtualization Technologies (VMware) In depth understanding of computer networking protocols and concepts including IP/TCP/UDP, NAT, DNS, NFS etc...
Mobilize Financial ServicesMaple Cross
planning, organizing, and implementing projects on time, on budget, and within scope Strong knowledge of Virtualization Technologies (VMware) In depth understanding of computer networking protocols and concepts including IP/TCP/UDP, NAT, DNS, NFS etc...
Mobilize Financial ServicesMaple Cross
planning, organizing, and implementing projects on time, on budget, and within scope Strong knowledge of Virtualization Technologies (VMware) In depth understanding of computer networking protocols and concepts including IP/TCP/UDP, NAT, DNS, NFS etc...
Mobilize Financial ServicesMaple Cross
Strong knowledge of Virtualization Technologies (VMware) In depth understanding of computer networking protocols and concepts including IP/TCP/UDP, NAT, DNS, NFS etc In-depth understanding of network security principles, including VPNs, firewalls...
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Senior Service desk engineer
Elstree | Permanent | £40,000 - £50,000/year | www.cv-library.co.uk |
Job Description: Senior service desk engineer (MSP)
Location: Borehamwood
Hours: Mon Fri – 8-5pm
Duration: Permanent
Salary: 40-50k DOE
Role Description
This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers.
You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients.
Qualifications
A bachelor’s degree in computer science, Information Technology, or equivalent work experience
Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services
Experience with operating systems including Windows Server 2012+ and Windows 10
Experience with PowerShell and scripting languages is a plus.
Exceptional communication skills, with the ability to communicate technical information to non-technical individuals.
Experience in an MSP environment is preferred.
Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred.
Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team.
We are looking for someone who:
Has a natural aptitude for troubleshooting and problem-solving.
Embraces continual change and process improvement.
Can express ideas and information clearly and concisely.
Plans and manages own workflow on a daily basis to ensure the achievement of KPIs
Demonstrates a passion for customers and delivering service excellence.
Proactively keeps up to date with technologies supported by us, including:
Firewalls
Network routing and switching
Office 365
Enterprise Mobility & Security including Intune and Azure AD
Wireless Networking
Server hardware
Virtualisation technologies: VMware, vSphere, Zerto
MS Windows Server Hyper-V
Azure
Active Directory
Exchange and Exchange Online
SQL
Teams
SharePoint
Anti-Virus technologies including Bitdefender.
You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up.
What you can expect from us in return:
We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday: 22 days' holiday rising to 25 days with length of service
Health: A free membership to the local gym
Birthdays: A free day’s holiday on your birthday (or nearest Friday/Monday)
Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff.
Training: A tailored training plan including official vendor certifications
Location: Borehamwood
Hours: Mon Fri – 8-5pm
Duration: Permanent
Salary: 40-50k DOE
Role Description
This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers.
You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients.
Qualifications
A bachelor’s degree in computer science, Information Technology, or equivalent work experience
Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services
Experience with operating systems including Windows Server 2012+ and Windows 10
Experience with PowerShell and scripting languages is a plus.
Exceptional communication skills, with the ability to communicate technical information to non-technical individuals.
Experience in an MSP environment is preferred.
Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred.
Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team.
We are looking for someone who:
Has a natural aptitude for troubleshooting and problem-solving.
Embraces continual change and process improvement.
Can express ideas and information clearly and concisely.
Plans and manages own workflow on a daily basis to ensure the achievement of KPIs
Demonstrates a passion for customers and delivering service excellence.
Proactively keeps up to date with technologies supported by us, including:
Firewalls
Network routing and switching
Office 365
Enterprise Mobility & Security including Intune and Azure AD
Wireless Networking
Server hardware
Virtualisation technologies: VMware, vSphere, Zerto
MS Windows Server Hyper-V
Azure
Active Directory
Exchange and Exchange Online
SQL
Teams
SharePoint
Anti-Virus technologies including Bitdefender.
You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up.
What you can expect from us in return:
We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday: 22 days' holiday rising to 25 days with length of service
Health: A free membership to the local gym
Birthdays: A free day’s holiday on your birthday (or nearest Friday/Monday)
Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff.
Training: A tailored training plan including official vendor certifications
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