HavenEngland
Join our team at Golden Sands set in the beautiful town of Rhyl with a gorgeous beach setting and lots of Haven fun.Quebec Road, Mablethorpe, Lincs LN12 1QJ GBR.Come andjoin our One Great Team here at Haven as a Fast Food Shift Leader!.Who doesn’t love a good takeaway? .At Haven, we’ve brought some ...
Alchemy Global Talent SolutionsTilbury, 9 mi from Basildon
We are partnering with a Freight Forwarding and Logistics organisation seeking an Import Coordinator working in Essex. Responsibilities; Facilitating communication across our diverse network, including customers, suppliers, and subcontractors...
DPDChelmsford
Starting your own business as an Owner Driver with DPD has never been easier.With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD.We give you all you need to get started.From your own van, the best tech in the business and all the training to ...
DPDChelmsford
Starting your own business as an Owner Driver with DPD has never been easier.With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD.We give you all you need to get started.From your own van, the best tech in the business and all the training to ...
Genesis Employment ServicesSutton (Greater London), 30 mi from Basildon
We are on the look out for Import and Export Coordinator to Join a international freight forwarding company which is based in Sutton Coldfield.
The company has 25 years in Freight importing and exporting overseas.
Its a family-run business honesty...
WR LogisticsEgham, 43 mi from Basildon
Air Import/Export Coordinator - Egham - Up to £38,000
Our client, who are a multi-site Freight Forwarder in the UK and overseas are seeking an experienced and detail-oriented Air freight Coordinator to join their team in Egham. As an Air Import...
ALS Recruiting LtdHounslow, 35 mi from Basildon
Join a dynamic and innovative logistics company specialising in global freight solutions. That are seeking an Ocean Import Coordinator to join their team and contribute to our mission of delivering seamless and efficient import services to our...
ALS Recruiting LtdLondon, 24 mi from Basildon
Join a dynamic Freight Forwarder that needs your skills to ensure smooth air import processes and excellent customer service for their clients.
Job Overview: You'll handle the import of goods by air, making sure everything meets regulations...
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Imports Ocean Customer Services
Basildon | findajob.dwp.gov.uk |
Import Customer Service Coordinator - OCEAN
Reporting to the Customer Service Manager, the primary goal is providing excellent customer service to our customers and overseas partners.
This includes processing import jobs from booking to delivery, including costing and invoicing and completing all HMRC Customs Clearance requirements for our clients. Working closely with the Commercial Team on development of all Ocean Import freight services.
Import Customer service Coordinator Ocean Team
ESSENTIAL DUTIES AND RESPONSIBILITIES
Prioritise your workflow to ensure all aspects of work are carried out in a timely manner.
Work closely with your colleagues to ensure we maintain the highest possible operational performance and customer service.
Ocean Imports - Develop constructive relationships with key customers and suppliers assisting in resolving any concerns and implementing any corrective action.
Maintain effective communication and relationships with our overseas partners.
• Ensure all consignments are loaded onto our system prior to/on departure either manually or via EDI checking accuracy of paperwork and information provided.
• All pre alert documentation must be received from the overseas partners prior to or on the same day of departure.
• Ensure we have all the relevant information and instructions from customers to complete custom clearance on imports to allow release of cargo.
• Provide Transport Companies with all the relevant information to ensure customer delivery requirements are met.
• Ensure you do not import or release orders without receiving all monies owed on non-credit account clients and all Import Duty & Vat have been paid.
• Ensure all files are costed and invoiced prior to delivery.
• Liaise with customers and colleagues to ensure all customer spreadsheets and special instructions are followed.
• Identify and provide early warning to your direct line manager on any issues and problems that could have an adverse effect on deadlines. If not available, escalate to the account manager shown on the client file.
• Take ownership of accounting issues and queries as and when directed by management, ensuring these are dealt with within 48 hours.
• Assist with insurance claims in line with company procedures as and when requested by management.
• Complete weekly & month end routines as directed by your line manager.
• Ensure all Client SOP's & SLA's are always followed.
KNOWLEDGE, SKILLS AND EXPERIENCE
Good Ocean freight knowledge on Imports
• Customs clearance knowledge preferable
• A pro-active attitude
• Arranging of deliveries, dealing with hauliers and clients.
• Excellent customer service skills
• Destin8 / CNS preferable
• Excellent communication skills
• Able to work and meet deadlines.
• Able to implement and manage systems.
• Computer literate
Reporting to the Customer Service Manager, the primary goal is providing excellent customer service to our customers and overseas partners.
This includes processing import jobs from booking to delivery, including costing and invoicing and completing all HMRC Customs Clearance requirements for our clients. Working closely with the Commercial Team on development of all Ocean Import freight services.
Import Customer service Coordinator Ocean Team
ESSENTIAL DUTIES AND RESPONSIBILITIES
Prioritise your workflow to ensure all aspects of work are carried out in a timely manner.
Work closely with your colleagues to ensure we maintain the highest possible operational performance and customer service.
Ocean Imports - Develop constructive relationships with key customers and suppliers assisting in resolving any concerns and implementing any corrective action.
Maintain effective communication and relationships with our overseas partners.
• Ensure all consignments are loaded onto our system prior to/on departure either manually or via EDI checking accuracy of paperwork and information provided.
• All pre alert documentation must be received from the overseas partners prior to or on the same day of departure.
• Ensure we have all the relevant information and instructions from customers to complete custom clearance on imports to allow release of cargo.
• Provide Transport Companies with all the relevant information to ensure customer delivery requirements are met.
• Ensure you do not import or release orders without receiving all monies owed on non-credit account clients and all Import Duty & Vat have been paid.
• Ensure all files are costed and invoiced prior to delivery.
• Liaise with customers and colleagues to ensure all customer spreadsheets and special instructions are followed.
• Identify and provide early warning to your direct line manager on any issues and problems that could have an adverse effect on deadlines. If not available, escalate to the account manager shown on the client file.
• Take ownership of accounting issues and queries as and when directed by management, ensuring these are dealt with within 48 hours.
• Assist with insurance claims in line with company procedures as and when requested by management.
• Complete weekly & month end routines as directed by your line manager.
• Ensure all Client SOP's & SLA's are always followed.
KNOWLEDGE, SKILLS AND EXPERIENCE
Good Ocean freight knowledge on Imports
• Customs clearance knowledge preferable
• A pro-active attitude
• Arranging of deliveries, dealing with hauliers and clients.
• Excellent customer service skills
• Destin8 / CNS preferable
• Excellent communication skills
• Able to work and meet deadlines.
• Able to implement and manage systems.
• Computer literate
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