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Client Service Manager

BCT Resourcing | Cannock | Permanent | £30,000 - £40,000/year | www.technojobs.co.uk |
Client Service Manager
Cannock, Staffordshire
£30,000 - £40,000 per annum

Key account management

Developing client relationships and new business opportunities
Ensuring that all service level agreements are achieved
Permanent role - £30k to £40k basic (depending on experience)
Ideally with experience within the commercial vehicle industry

Based in Cannock

Duties of a Client Service Manager
 •  Develop healthy relationships with customers and deliver the best service levels possible
 •  Discover new business opportunities and set up meetings - including planning and preparing presentations
 •  Increase sales revenue from accounts working with the Business Development Manager
 •  Identify and enhance internal processes
 •  Monitor performance to achieve KPIs
 •  Train, mentor and develop staff - leading by example
 •  Manage a team to perform
 •  Continuous improvement

Experience of a Client Service Manager:

 •  Excellent communication and organisational skills
 •  Ability to lead and manage by example with a passion to succeed
 •  Previous management or team leader / supervisory experience
 •  Able to understand customer requirements and deliver excellent levels of service and give examples of this
 •  Presentation skills
 •  New business wins, sales development and client relationships building skills
 •  Ideally have an automotive or commercial vehicle industry background an advantage

Working hours of a Client Service Manager: 8am to 4.30pm Monday to Thursday

8am to 2pm Friday - 37.5 hours - however some flexibility is needed when required.
£30k to £40k per annum
Based in Cannock

If you have the relevant skills and experience for the Client Service Manager role please apply