apartmentPark Holidays UKplaceArncliffe
Maintenance Operative,Park Holidays UK is looking for talented, enthusiastic and passionate people to join our team.Responsibilities: * Carry out general maintenance and repairs across the holiday park, including plumbing, carpentry, and electrical work.Conduct regular checks and inspections of equ...
business_centerHigh salary

Key Account Manager

placeRichmond
into the Client Services Manager, with the opportunity to progress within the company. We are seeking an experienced Key Account Manager to service existing clients, you must have excellent customer care skills, enjoy problem solving and be motivated in seeing...
placeStockton-on-Tees, 21 mi from Richmond
DNA Recruitment Solutions Limited is looking for a Customer Support Representative/ account manager to join our clients' team based in Stockton on Tees. This position is responsible for providing support to customers and managing expectations...
apartmentABPM Recruitment LimitedplaceEngland
Accounts and Audit Manager | Leading Accountancy Practice | Nottinghamshire | £35,000 to £45,000. Join a leading Accountancy Practice in Nottinghamshire as their new Accounts and Audit Senior; this role offers the successful candidate the chance to further their finance career in the Accountancy Pr...
apartmentMackenzie JonesplaceRichmond
Job Description Account Manager – independent & premium retailers Food & Drinks Category - chocolate Richmond, SW London – min 2 days a week, plus travel to customers Competitive Salary + benefits The opportunity: Mackenzie Jones is very...
electric_boltImmediate start

National Account Manager

apartmentMacGregor BlackplaceRichmond
and cost prices with external account managers. Development and maintenance of solid, professional relationships with customers to ensure long-term success. Continuous review of forecasting throughout the year, to establish and maintain accurate stock...
local_fire_departmentUrgent

Surgical Account Manager

apartmentOmega Search LtdplaceRichmond
Surgical Account Manager- North East, Yorkshire & East Midlands Omega are partnering with a leading Healthcare company to recruit for a Surgical Account Manager to work across the North East, Yorkshire and East Midlands. Responsibilities Achieve...
apartmentBMS PerformanceplaceRichmond
through the UK National Lottery The Customer Development Executive Role: Your primary responsibility is to deliver estate management objectives across all National Lottery retailers to drive increased sales revenue, underpinned by our retailer principles...
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Customer Care Consultant

Richmond | Permanent | £32,000 - £35,000/year | www.cv-library.co.uk |
Overview

A growing client of ours are seeking an experienced customer care consultant to join their small but growing team, where you will be providing both first and second line support for customers.

You will be taking full ownership and responsibilities for delivering services to their customer base in line with agreed SLA’s, and you will receive full training on the specific software product, as well as the market that it is used within.
You will also have the opportunity to work within wider projects throughout the business unit.

Key responsibilities
 •  Conducting thorough and effective triage of all support issues raised by customers, including planning, allocating and coordinating the correct internal resources to resolve the issues whilst adhering to the escalation process.
 •  Providing implementation, configuration and rigorous testing support for customers and internal software issues.
 •  Planning and attending regular customer review meetings via Teams, reviewing open customer tickets, assisting with the resolution of the issues raised, as well as continuously improving on communication and engagements with customers.
 •  Regularly analysing to identify and highlight common trends and underlying problems to feedback to the production and management team through root cause analysis intelligence.
 •  Supporting and collaborating with the business development team and account managers in highlighting change requests by customers, and helping them turn into sales opportunities.
 •  Providing training, guidance, coaching and mentorship for colleagues within the unit.

Requirements
 •  At least three to four years of service desk experience within a software environment.
 •  Have a strong understanding of ITIL processes (i.e. incident, problem and change management)
 •  Able to learn new software applications rapidly.
 •  Experience with Jira, or any other test management software.
 •  Possess strong communication skills, written and verbal, and able to communicate effectively with both internal and external stakeholders.
 •  Can work individually and as part of a team.
 •  Have excellent problem solving and decision making skills, as well as strong attention to detail.
 •  Have a general understanding of enterprise software and infrastructure technologies.
 •  Be proficient within the Microsoft stack.
 •  Have an ITIL certification (desirable).
 •  Bachelors degree in computer science, business, or similar (desirable).
 •  Experience in training and mentoring colleagues (desirable)