Dover Precision ComponentsQueensferry
Energy Resources industry, have pioneered technology developments and are renowned for the quality and reliability of their product range which includes reciprocating compressor valves, packing cases, pistons, rings, and wipers, supplying to both OEM's and the aftermarket.With established manufactur...
Edinburgh, 14 mi from Livingston
role in keeping Virgin Money safe. We’re on an exciting journey with a big vision as we grow our team to enhance our security and cyber operations.
The Vulnerability Management Team are responsible for analysing and reporting of vulnerabilities...
DPDScotland
Starting your own business as an Owner Driver with DPD has never been easier.With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD.We give you all you need to get started.From your own van, the best tech in the business and all the training to ...
DPDMotherwell
Starting your own business as an Owner Driver with DPD has never been easier.With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD.We give you all you need to get started.From your own van, the best tech in the business and all the training to ...
ABM UKLivingston
Person Specification:
• Ability to work as part of a team as well as independently in absence of the Security Manager
• Strong communication skills both written and verbal
• Team leading experience with the over seeing the day to day running...
ICTS (UK) LtdEdinburgh, 14 mi from Livingston
ICTS are in the process of recruiting an experienced Site Security Manager to operate on our contract with a high profile client in Edinburgh. The position requires dedicated security professionals who are able to maintain high standards...
Head ResourcingGlasgow, 28 mi from Livingston
Cyber Security – Operations Manager
Glasgow – hybrid working – £65,000 + benefits (10% annual bonus)
Head Resourcing are pleased to be working with one of Scotland’s biggest success stories as they look to hire a Cyber Security Operations Manager...
Smarter Grid SolutionsGlasgow, 28 mi from Livingston
to electric vehicles, across its customer territories.
Role
We are looking for an experienced Information Security Manager to join our exceptional team of professionals. Reporting to the Chief Operating Officer, you will have a track record of leading...
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Soft Services Manager
Livingston | www.cv-library.co.uk |
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Soft Services Manager to join the team located in Livingston. The successful candidate will be responsible for delivery of Site and Soft Services at the account's site either directly or via third party suppliers.
Role Summary:
Responsible for the delivery of soft service to the agreed budget as part of the GMP contract
Ensure best practise, competitive pricing, development of strategic supplier relationships and proactive delivery whilst liaising with the supply chain to ensure site is maintained at a high level of quality
Ensure that all relevant legal requirements are met, especially in relation to security procedures (EG CCTV surveillance), security team compliance with DEFRA etc
Support the overall performance of the contract and required deliverables including ownership of assigned operational tracker activities, support with fee earning "additional works" and projects, performance managements against KPIs; HSSE; training and development and succession planning
Ensure that third party suppliers provide detailed monthly reports including financial reporting if required; HSE; personnel and operational issues
Ensure that all PPMs and inspections are carried out and that activities meet the needs of the client
Provide leadership for all direct reports including training, development and performance
Work with third party suppliers and direct reports to identify, investigate and implement opportunities to achieve efficiencies and improve customer service across all service lines whilst delivering innovative solutions and initiatives
Establish and maintain effective business relationship with the client, interacting with key client stakeholders and end users at all levels
Manage the cleaning and waste disposal contracts to ensure an efficient operational service is provided; focusing particularly on the disposal and transportation of hazardous waste and associated legislative controls and documentation
Review productivity measures to ensure all contractors are performing in accordance with the contract Service Level Agreements
Liaise with catering management to ensure the food offering, quality of produce and availability of food is to the agreed contracted service level; review of the catering P&L on a monthly basis as results have a direct link with quality
Regular review buffet and counter choice and payment methods to ensure that queuing times are not excessive
Manage the security contract to ensure that shift patterns are being fulfilled and security personnel have the correct training ensuring that assignment instructions are current and being implemented; investigate any deviations
Manage the Grounds and Landscaping service to the agreed level
All deliveries need to be checked and approved in accordance with local procedures and vehicles need to observe site roads and rule relating to access and speed
Manage the reception and concierge services to ensure facilities are properly staffed and account's literature is available to visitors
Carry out and document regular checks to ensure quality levels and constantly review processes and procedures in order to ensure a streamlined and efficient service
Experience Required:
Strong written and verbal communication skills with excellent customer service skills
Budget Management / Numeric skills
Excellent accuracy and attention to detail
Ability to cultivate a team environment with performance and customer service as a core behaviour
Demonstrates integrity - acts consistent with what he/she says and believes in line with ethical standards
Intermediate skills with Microsoft Office Suite
Multiple years of experience within an outsourced facilities management environment ideally with clear evidence of management of soft services
Evidence of communicating and promoting on site services to the client organisation
Role Summary:
Responsible for the delivery of soft service to the agreed budget as part of the GMP contract
Ensure best practise, competitive pricing, development of strategic supplier relationships and proactive delivery whilst liaising with the supply chain to ensure site is maintained at a high level of quality
Ensure that all relevant legal requirements are met, especially in relation to security procedures (EG CCTV surveillance), security team compliance with DEFRA etc
Support the overall performance of the contract and required deliverables including ownership of assigned operational tracker activities, support with fee earning "additional works" and projects, performance managements against KPIs; HSSE; training and development and succession planning
Ensure that third party suppliers provide detailed monthly reports including financial reporting if required; HSE; personnel and operational issues
Ensure that all PPMs and inspections are carried out and that activities meet the needs of the client
Provide leadership for all direct reports including training, development and performance
Work with third party suppliers and direct reports to identify, investigate and implement opportunities to achieve efficiencies and improve customer service across all service lines whilst delivering innovative solutions and initiatives
Establish and maintain effective business relationship with the client, interacting with key client stakeholders and end users at all levels
Manage the cleaning and waste disposal contracts to ensure an efficient operational service is provided; focusing particularly on the disposal and transportation of hazardous waste and associated legislative controls and documentation
Review productivity measures to ensure all contractors are performing in accordance with the contract Service Level Agreements
Liaise with catering management to ensure the food offering, quality of produce and availability of food is to the agreed contracted service level; review of the catering P&L on a monthly basis as results have a direct link with quality
Regular review buffet and counter choice and payment methods to ensure that queuing times are not excessive
Manage the security contract to ensure that shift patterns are being fulfilled and security personnel have the correct training ensuring that assignment instructions are current and being implemented; investigate any deviations
Manage the Grounds and Landscaping service to the agreed level
All deliveries need to be checked and approved in accordance with local procedures and vehicles need to observe site roads and rule relating to access and speed
Manage the reception and concierge services to ensure facilities are properly staffed and account's literature is available to visitors
Carry out and document regular checks to ensure quality levels and constantly review processes and procedures in order to ensure a streamlined and efficient service
Experience Required:
Strong written and verbal communication skills with excellent customer service skills
Budget Management / Numeric skills
Excellent accuracy and attention to detail
Ability to cultivate a team environment with performance and customer service as a core behaviour
Demonstrates integrity - acts consistent with what he/she says and believes in line with ethical standards
Intermediate skills with Microsoft Office Suite
Multiple years of experience within an outsourced facilities management environment ideally with clear evidence of management of soft services
Evidence of communicating and promoting on site services to the client organisation
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