Call Centre Business Analyst Jobs in Greater London
1 - 15 of 15
Search results - Call Centre Business Analyst Jobs in Greater London
La Fosse-London
Knowledge of customer service and call centre technologies
• Experience with AWS Connect, ServiceNow, or similar platforms
• Understanding of GDPR and ITIL-based service management
• Strong communication, analysis, and stakeholder management skills...
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1 similar job: City of London
Cathay Pacific Airways-London
and technical queries
• Manage and grow the customer base for the SME (Business Plus) programme
• Grow the business by actively seeking new sales leads and customers in cooperation with CCD KRK (Call Centre) and Account Managers
Sales Support and Reporting...
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Metroline Ltd-City of London
offices or Associated Company locations.
Advanced Technical Support:
Be part of the callout Rota providing 24 x 7 out of hours support to for Business systems, Garages, Call Centre and Operational staff.
Lead the team in the absence of the Service...
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La Fosse-London
You’ll work with internal stakeholders and external partners to manage and evolve key systems including AWS Connect, ServiceNow, and OpenText - ensuring they are secure, compliant, and meet changing business needs.
Key Responsibilities
• Own and deliver...
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joblookup.com -
Metroline Ltd-City of London
offices or Associated Company locations.
Advanced Technical Support:
Be part of the callout Rota providing 24 x 7 out of hours support to for Business systems, Garages, Call Centre and Operational staff.
Lead the team in the absence of the Service...
Read more
Metroline Ltd-London
7 out of hours support to for Business systems, Garages, Call Centre and Operational staff.
• Establish and maintain co-operative and productive work relationships with peers and help to improve team processes.
• Maintain the Data Centre...
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1 similar job: City of London
Metroline Ltd-City of London
offices or Associated Company locations.
Advanced Technical Support:
Be part of the callout Rota providing 24 x 7 out of hours support to for Business systems, Garages, Call Centre and Operational staff.
Lead the team in the absence of the Service...
Read more
Accenture-City of London
Align technology solution components to business standards (including, but not limited to, SynOps, third party platforms and client technology)
• Assess the business impact/return on investment for the more complex components of the technology solution...
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1 similar job: London
Metroline Ltd-City of London
offices or Associated Company locations.
Advanced Technical Support:
Be part of the callout Rota providing 24 x 7 out of hours support to for Business systems, Garages, Call Centre and Operational staff.
Lead the team in the absence of the Service...
Read more
Metroline Ltd-City of London
troubleshooting and problem resolution for systems.
• Be part of the callout Rota providing 24 x 7 out of hours support to for Business systems, Garages, Call Centre and Operational staff.
Leadership:
• Lead the team in the absence of the Service Desk Manager...
Read more
Metroline Ltd-City of London
offices or Associated Company locations.
Advanced Technical Support:
Be part of the callout Rota providing 24 x 7 out of hours support to for Business systems, Garages, Call Centre and Operational staff.
Lead the team in the absence of the Service...
Read more
Metroline Ltd-London
troubleshooting and problem resolution for systems.
• Be part of the callout Rota providing 24 x 7 out of hours support to for Business systems, Garages, Call Centre and Operational staff.
Leadership:
• Lead the team in the absence of the Service Desk Manager...
Read more
Metroline Ltd-City of London
7 out of hours support to for Business systems, Garages, Call Centre and Operational staff.
• Establish and maintain co-operative and productive work relationships with peers and help to improve team processes.
• Maintain the Data Centre...
Read more
1 similar job: London
Qualtrics-London
the effectiveness and associated value of actions taken.
In this role, deep experience in Contact Centre Operations and/or Transformation and with design/analysis of unstructured data from call centre, chat, social media, and review sites is crucial. This requires...
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appcast.io -
Spectrum IT Recruitment-England
technology & analysis; experience in communicating at a technical and functional level while managing business rapport.
Experience Preferred:
• Working technical knowledge of contact centre software / design / functionality
• Comprehensive knowledge of TCP...
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