IT Operations Manager
The Trust also provides inpatient care for children with complex mental health needs at our Sunflower House building newly relocated, and opened on the hospital site.
We currently have more than 4,000 staff working across our community and hospital sites. We’re also a teaching and training hospital providing education and training to around 540 medical and over 500 nursing and allied health professional students each year.
As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit.
You can expect a warm welcome at Alder Hey Children's NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including:
- Great flexible working opportunities
- Lease car scheme and Home Electronics Scheme
- Generous annual leave and pension scheme
- Extensive staff health and well-being programmes
Job overview
Join Our Team as an IT Operations Manager!
Are you ready to take on a pivotal role in our dynamic IT Operations team? As our IT Operations Manager, you’ll be at the heart of ensuring the smooth and efficient running of the Trust’s server and desktop infrastructure.
Your key responsibilities will include:
- Proactive and Reactive Management: Oversee and manage our server and desktop infrastructure, ensuring everything runs seamlessly.
- Problem Management: Collaborate with specialist areas to tackle issues head-on, ensuring SLA targets are consistently met.
- Technical Escalation Point: Act as the go-to expert for resolving technical incidents involving servers, networks, telephony, and desktops.
- Senior IT Support: Provide top-tier IT support and break-fix services to the Trust and our valued stakeholder organisations.
If you’re passionate about IT and thrive in a fast-paced environment, we want to hear from you!
Main duties of the job
As IT Operations Manager you'll oversee the Technical Services Team, ensuring secure and consistent delivery of server, network, and telephony services. They will manage both proactive and reactive aspects of the server and desktop infrastructure, support problem management, and act as the escalation point for technical incidents.The role includes providing senior IT support, working weekends and unsociable hours when necessary, and participating in the on-call rota.
Working for our organisation
As one of Europe’s biggest and busiest children’s hospitals, at Alder Hey Children's NHS Foundation Trust, we treat everything from common illnesses to highly complex and specialist conditions. In addition to our main hospital site, we offer paediatric services at a number of community sites and hold local clinics across Merseyside, Cumbria, Shropshire, Wales and the Isle of Man.We also provide specialist inpatient care for children with complex mental health needs in our recently relocated and newly opened state of the art facility.
Alder Hey has a thriving research portfolio and leads research into children’s medicines, infection, inflammation and oncology. We are becoming recognised as one of the world’s leaders in children’s healthcare and research. We contribute to public health, lead cutting-edge research and teach the next generation of children’s specialists.Alongside this is our Innovation Hub, a dedicated space where clinicians and industries can come together to create new products and technologies.
We know that a children’s hospital is different and that our job is more than just treating an illness. To us, every child is an individual. As well as giving them the very best care, we set out to make them feel happy, safe and confident as they play, learn and grow.At Alder Hey we are here to look after a child and their family and that includes mums, dads, brothers and sisters.
Detailed job description and main responsibilities
As the IT Operations Manager you will have responsibility for server and storage infrastructure, network voice and data services and collaborate with other teams and partner organisations both clinical and administrative working the Trusts.
You will be the lead in project delivery and implementation support of key infrastructure in areas and will be responsible for delivering business as usual technical support services for several key areas 24/7
You'll also fill a supervisory level role in overseeing the day-to-day operations and activities of the technical services department managing a team of technical service engineers and procurement services. They establish and enforce team policies, procedures, and client relations standards.
Your strong technical expertise enables you to effectively identify and mitigate technological risks and deficiencies, analyse cyber and information security threats, and recommend improvements. Additionally, you have experience supporting proof of concept activities for new digital solutions.
As an excellent communicator, you’ll be comfortable liaising with customers and translating technical requirements for staff at all levels. You’ll bridge the gap between technical concepts and user needs, while effectively communicating technical solutions to stakeholders and developers.You'll also have excellent organisational skills, being able to analyse complex service provision issues and make complex resource allocation decisions.
The role will also require you to support the wider management team in managing contracts with third-party suppliers to ensure value for money and responsiveness. You'll assist with financial planning and budgeting, manage project budgets, and highlighting cost pressures.
Finally, as a strong leader, you'll be committed to both your personal professional development whilst providing guidance, mentorship and career development and training opportunities for team members.
Person specification
Education
Essential criteria- Post graduate Diploma in relevant subject or equivalent experience.
- Technical/ Cyber qualification or equivalent experience
- ITIL Foundation
- Formal project management qualification
- ITIL Advanced Qualification
Experience
Essential criteria- Significant management experience
- Sound knowledge of operational IT Service Delivery including operational management experience
- Experience of setting up and implementing internal processes and procedures
- Experience of working within the NHS or healthcare setting
- Experience within a customer services environment
- Experience in dealing with security related products and/or incidents.
Knowledge
Essential criteria- Significant knowledge of IT systems and procedures acquired through a combination of specialist training and relevant study to degree or equivalent level
- Management of Virtual Server hypervisor technology,M365, Azure and remote access technologies
- In depth knowledge of Microsoft 365
- An understanding of the requirements of the NHS customer organisations and the appropriateness of emerging technologies and techniques to these organisations
- Knowledge of the national Data Security and Protection Toolkit.
- Understanding of the NHS Cyber Alert process and NHS Digital good practice Guidelines
Skills
Essential criteria- Excellent team leadership/ management skills.
- Ability to influence and persuade
- Excellent written and verbal communicator with ability to express views and ideas that may be highly complex and describing technical solutions to customers in clear and non technical language.
We reserve the right to close vacancies without notice when we have received a sufficient number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
Please ensure you check the email account from which you apply regularly as we will contact you using this regarding your application. All candidates will be notified via email whether or not they have been shortlisted.
Alder Hey Children’s NHS Foundation Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are committed to creating a well-managed, flexible working environment that supports staff and promotes their welfare and development.We actively promote equality and diversity and operate a Zero Tolerance policy to aggression, violence, bullying and harassment.
Should you require any assistance during the application stages please contact recruiting manager of vacancy or the recruitment team at [email protected] or call 0151 282 4599
Please declare within the supporting information if artificial intelligence (AI) has been used in your application.
Please note, the selection processes at Alder Hey Children's Hospital NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.