Medical Secretary - Dermatology

Job overview

Interview expected to take place in the week following shortlisting: commencing 27 March 2025

An opportunity has arisen for an experienced Medical Secretary to join our team. This is both a demanding and rewarding role and it is essential that the successful applicant is able to work effectively as part of the team supporting and assisting colleagues, whilst prioritising and managing a complex and diverse workload.

The post holder will be responsible for the effective provision of a comprehensive secretarial/administrative service.

The successful applicant will act as the focal point of contact and be responsible for the dissemination of information, messages and enquiries for the Medical Team, liaising with multi-disciplinary team members, other health professionals/staff within the Trust and externally.

Applicants must have excellent interpersonal, organisational, time management skills and be able to work under pressure and to strict deadlines/targets. Ability to communicate in English both verbally and in writing at a high level is also essential.

An appropriate speed and accuracy of typing is required for this role and this will be assessed at interview or equivalent Medical Secretarial Experience.

Main duties of the job

The main duties of the role are audio typing of clinical letters, reports and other correspondence as required by the medical team. Management of waiting lists, processing of referrals for triage and results and ensuring appropriate action is taken.

Working for our organisation

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

• We value people
• We are one team
• We care

We’re keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.

• Manage and prioritise own workload using own initiative and ensuring deadlines are met. Working to agreed national/local timescales e.g. waiting times, cancer etc.
• Responsible for the training and direct line management of secretaries at a lower grade, trainees or temporary secretaries.
• Provides a secretarial service (often of a highly sensitive nature) including filing, audio typing, (word processing), use of e-mail, scanning, photocopying, dealing with mail and ordering stationery supplies.
• Open and prioritise post and deal with routine matters on behalf of the Consultant where appropriate. Use initiative in filtering information and be proactive in dealing with matters such as drafting replies to any urgent actions or concerns, arranging urgent appointments.
• Point of contact for telephone enquiries from staff, patients, relatives, patients’ legal representatives, General Practitioners, other Consultants and external organisations in a constructive and sympathetic manner taking action as appropriate. Manage telephone and personal enquiries from staff, relatives, patients, legal representatives, general practitioners, consultants, community nursing staff and external organisations in a constructive and sympathetic manner, referring to the appropriate person where necessary and rerouting these calls when required.
• Responsible for chasing all investigation/test results and bringing abnormal/urgent results to the attention of the Consultant, actioning as appropriate.
• Responsible for chasing all investigation/test results and bringing abnormal/urgent results to the attention of the Consultant, actioning as appropriate.
• Responsible for follow up appointments and referrals being arranged and appropriate action being taken to ensure continuity of patient care within designated time limits.

Person specification

Experience

• Experience to prioritise and manage a diverse workload
• 12 months up-to-date secretarial experience

• Minimum of 1 years previous Medical Secretarial Experience

Skills

• Literacy and Numeracy
• Ability to communicate in English both verbally and in writing at a high level
• Attention to detail

• Use of electronic systems, diaries, patient records, training
• Shorthand

Knowledge

• Knowledge of Patient Administration System (or equivalent system)
• Medical Terminology

• Microsoft Office packages, including Excel and Power-point, internet, e-mail etc…

Qualifications

• Educated to GCSE standard (or equivalent)
• An appropriate speed and accuracy of typing is required for this role and this will be assessed at interview

• Medical Secretary Diploma
• Advanced secretarial qualifications
• ECDL/CLAIT